Merchbar Reviews

Name: Merchbar
Rating: 1.36

1.4 Rating 338 Reviews

7 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.4

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Ordered a Testament vinyl a year ago, never received even after I emailed them about it and they asked for more time. Total scam!”

Helpful Report

Posted 1 month ago

“do not order from this company - they owe their vendors thousands and thousands of dollars and are total assholes who ripped off lots and lots of people - which hurts the bands.”

Helpful Report

Posted 2 months ago

“Every time I have attempted to order, there have been delays that stretch into months until I finally have to cancel the order.”

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Posted 2 months ago

“How is this company still in business? Oh, I know—probably because they hold everyone's money, and either invests it, or let it grow interest. They've had my money for 10 months. That refund, if they do give it, better include dividends.”

Helpful Report

Posted 2 months ago

“Terrible experience. Purchased an item and after more than a month nothing shipped.”

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Posted 2 months ago

“DO NOT order from Merchbar. I have tried 4x. The first two went great. The next two I cancel. The first two were all vinyls at regular price and they shipped fast and were great. The next two were vinyls that were on sale. Excuse after excuse after excuse. NThe first one I cancelled, I cancelled after 3 weeks of no communication and it still showing order processing. The next one I gave 2 months and nothing. I had to follow up with them four times and just got BS answers. I will never order from them again.”

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Posted 2 months ago

“I just cancelled an order that was supposed to ship two months ago. I’ve only ordered from Merchbar one other time and that took forever for the items to ship. I will not be ordering from them again.”

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Posted 2 months ago

“backorder. thats all”

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Posted 2 months ago

“Made a pre-order and it never shipped. Several emails to the company came back with the same response that there were unforeseen issues with their supplier and they had no expected ship date for my order.”

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Posted 2 months ago

“Merchbar is a sham. Very do not possess the vast majority of the catalogue they advertise. They’ll sell it to you but they don’t have it. Long story short, you will wait months and month for an order. Maybe it will show up. Probably it won’t. And they will never ever let you speak to them directly about it. As crooked as any platform could be. These people should be jailed and fined.”

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Posted 2 months ago

“Always has problems”

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Posted 2 months ago

“I ordered an album in December of 2023 and followed up in February and heard that they were having stock issues but they would get back to me. They charged me in December but I hadn’t heard back by late October of 2024 so I reached out again and got told they had a high amount of emails to deal with. I then threatened a charge back and suddenly my refund was incoming. The fact that this company charges your card without having stock to ship and no idea when they’ll have it should probably be illegal. Super sketchy, stick with your local places.”

Helpful Report

Posted 2 months ago

“Be been waiting for 15 month for a gold vinyl for my son, they communicate well offering faults hope couldn’t find transaction on statement as it appears as Amazon my invoice amount on £70.11 differed from transaction on account £76.89 I’ve reported to bank as fraud”

Merchbar 1 star review on 24th October 2024

Helpful Report

Posted 2 months ago

“Order three months ago, cancelled order as it never shipped. Received refund, no big deal. Guess who woke up to a random charge this morning…..Now they are giving me the runaround on refund. “Have to look into it” but being so busy it might take a while. Stay away from this website and business. Absolute junk, trying to slide a random charge back months later…bad business.”

Helpful Report

Posted 3 months ago

“I’ve been waiting for almost a year for an album I paid for back in early December 2023, and I’m still getting the runaround. Despite the album going up for sale multiple times throughout the year, they have yet to ship the copy I purchased. It’s now mid-October 2024, and it feels like they’re unwilling to honor the price I originally paid. Very disappointing experience!”

Helpful Report

Posted 3 months ago

“Have you been victim to any scams, including those involving cryptocurrencies? If so, be assured that many others share your circumstances, therefore you are not alone. I lost a lot of money as a result of falling victim to a bitcoin fraud. This occurred a few weeks ago. Talking to the correct people is the only way to deal with it; failing to do so will leave you feeling really unhappy. I was in complete despair until I emailed recoveryhacker101[at]gmail[dot]com, a highly regarded team of experts. As soon as I sent them a letter, I began to feel some optimism for myself. The good news is that they eliminated all of my stress during the process.”

Helpful Report

Posted 3 months ago

“I've ordered vinyls twice for my wife's birthday but received nothing. I thought I was going insane and didn't actually order the first one, but now I realize they just never intend to send the product you purchase from them.”

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Posted 3 months ago

“Do not order from this company!!! They took my money. No product ever received! They say they can’t refund as it was final sale but that is nowhere in my purchase receipt where it says that. They have been making excuses and putting me off for over 12 weeks now!! Buyer Beware!”

Helpful Report

Posted 3 months ago

“Wish I could give zero stars. I too have had this exact same experience from ordering from Merchbar. I ordered a vinyl, status stayed as “processing” for weeks. I reached out and got the exact answer as everyone else - issues with it being released, whatever that means, and I could cancel if I wanted. I said no, I want my product. After a month, they said they cancelled my original order and submitted a new order with a second vendor. Same thing, same copy pasted replies - issues with release, no anticipated date, can cancel. I asked for clarification - what exactly is this release issue? How do two separate suppliers have this issue? Why are they advertising in stock vinyls that clearly are not able to be received? SAME. COPY PASTE. ANSWER. Absolute trash.”

Helpful Report

Posted 3 months ago

“Sketchy company. Ordered an album. Never heard anything. Emailed them and finally got a response saying there was an issue but they were working on it. After another month with no updates, emailed them back to cancel and have yet to hear back.”

Helpful Report

Posted 3 months ago

Merchbar is rated 1.4 based on 338 reviews