MFI Medical Reviews

Name: MFI Medical
Address: 10695 Treena Street, Suite 105, San Diego, California
Rating: 4.67

4.7 Rating 2,910 Reviews

94 %

of reviewers recommend MFI Medical

Company Reviews

Product Reviews

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Phone:

8588317718

Email:

info@mfimedical.com

Location:

10695 Treena Street, Suite 105,
San Diego
California
92131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Online order items were not update...even the items were discontinued or unavailabled...most of time we need the items in ergent. i hope the system lead time or availabilty are acurated.”

Helpful Report

(San Diego, 92131) - Posted 6 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with MFI Medical. We truly appreciate your thoughts and opinions on our system's accuracy in terms of updating online order items. We sincerely apologize for any inconvenience caused by the availability of discontinued or unavailable items, especially when you needed them urgently. At MFI Medical, we strive to ensure that our system's lead time and availability are as accurate as possible, and your feedback is invaluable in helping us achieve this goal. We would like to understand better how we can improve our processes and make things better for you and our valued customers. Once again, we would like to express our sincere appreciation for bringing this matter to our attention. Please feel free to reach out to us directly should you have any further concerns or if there's anything else we can assist you with. We look forward to serving you better in the future.

Posted 6 months ago

“Eight days after placing an order I tried to find the status of that order. The order was listed "shipped" but no tracking information was available through the MFI web site and no date of when it was shipped was given. The web site said to refer to an email that was sent to me with the tracking information --- but no such email was received. Instead, I got emails containing my invoice and receipts, from an account manager, which took me forever to find because I was looking for an email from MFI Medical. Then I got a third email saying the order was still pending. Still no ship date, still no tracking number. Very, very poor communication and a huge waste of my time researching a small order.”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hey Stephen, Thank you for leaving us a review. I apologize you had a less than positive experience. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Finding what I needed and paying for it was great but waiting on shipping for 2 weeks is a problem especially when ordering medical supplies”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hello Geary, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Was not able to print out a copy of my order showing the product or the total. Did not get an email confirmation for my order. I clicked on the "Get 5% off your first order" and they sent me an email with a code - but I was not in my email, I was on the website placing an order so I did not get the discount on my order. The discount should have been applied to my order.”

Helpful Report

(San Diego, 92131) - Posted 2 years ago

Hey Barbara, Thanks for your feedback. I apologize the discount was not applied to your order. We would be happy to help, please give us a call. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“So far I was shipped 2 of 7 things I ordered , without notice of shortage , or where the rest of the order is, still waiting … weeks later.”

Helpful Report

Posted 2 years ago

Hello Order 71315, placed on 9/14 Thank you for your order. As noted, the 2x ADC-341 have already shipped. The 2x ADC-342 currently have an estimated delivery range of between 10/24/2022 - 10/28/2022. The 2x ADC-340 currently have an estimated delivery range of between 10/26/2022 - 10/31/2022. Updates for pending orders are emailed once per week. Let us know if there is anything else that we can assist with. Thank you MFI Medical

Posted 2 years ago

“I haven't received my product yet”

Helpful Report

Posted 2 years ago

Thank you for your review. Your order shipped on 9/15 and was delivered today (9/21) via FedEx. Let us know if there is anything else that we can assist with.

Posted 2 years ago

“Total price should be shown before”

Helpful Report

Posted 2 years ago

Hello Mohd, Thank you for your honest feedback. Our development team is going to look into this. If you are referencing the total price inclusive of shipping and taxes unfortunately we would not be able to list that on the product pages as it varies from customer to customer. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“The coupon code for signing up doesn't work.”

Helpful Report

Posted 2 years ago

Hello Jamie, Thank you for your honest feedback. Our development team is constantly looking to make enhancements to our website. Suggestions are taken into consideration and greatly appreciated! If you have any questions or would like to contact us with additional information about your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I can't apply my coupons. I would like more support, there is no support on the website”

Helpful Report

Posted 2 years ago

Hello Carlos, Thank you for your honest feedback. Our development team is constantly looking to make enhancements to our website. Suggestions are taken into consideration and greatly appreciated! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I was tricked into giving up my email address for a discount code that did not work for the product I purchased. Not a good first impression.”

Helpful Report

Posted 2 years ago

Hello James, Thank you for your honest feedback. Our development team is constantly looking to make enhancements to our website. Suggestions are taken into consideration and greatly appreciated! If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Problems with order hope to resolve w/o hassle”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your honest feedback. Our team is going to look into this to see how we can help. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I placed an order for a medical device on 4/25/22, anticipating that it would arrive by today, as per the website. However, upon receiving neither the device nor any email update of a delay, I contacted MFI and was told that the item was on backorder with no ETA. The lack of communication is not acceptable for a medical device company and I will plan to look elsewhere for sources for supplies.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thanks for your honest feedback. Please double-check your email account used to place the order. We have a record of several shipping communications being delivered. You may also log in to your account and see updates to your order status there as well. Please contact us by phone if the problem persists at 1-800-633-1558. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“It was easy to order and purchase. But I have had problems with the Force Triad unit I purchased and getting someone on the phone to discuss the problem has been difficult. I have not been able to correct the problem via email, so I am frustrated and want to send the unit back.”

Helpful Report

Posted 2 years ago

Hello Mark, Thank you for your honest feedback. Please check your email and spam folders for updates regarding your service ticket. If you did not receive the communications from our team, please contact us at your earliest convenience by phone: https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“Received EMG machine. It turns on to a blank screen. Account specialist referred me to website after email, did not return call. Not able to find any phone number for tech support to help with issue or where to leave message.”

Helpful Report

Posted 3 years ago

Hello Punit, Thank you for your honest feedback. We're sorry to hear your equipment did not meet our standards. It looks like our team opened a warranty support case when you contacted us. Please check your email for your case number. Our team will be reaching out to continue assisting. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 2 years ago

“I had a previous order that was taking more than a month to ship... I cancelled the order and placed a new one and now the price has increased... Not happy.”

Helpful Report

Posted 3 years ago

Hello Ismenia, Thanks for your honest feedback. Unfortunately, minimum pricing (MAP) is set by the manufacturers and some manufacturers have increased it recently. However, we do offer a price match guarantee if you find the same product at a lower price from a competitor. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“They never shipped out my order until I contacted customer service to ask where my order was. That's poor turnaround and makes me hesitant to trust them.”

Helpful Report

Posted 3 years ago

Hello Molly, Thank you for your honest feedback. It looks like your order placed on March 4th had an estimated ship date of March 10th - March 19th. Your order was delivered on March 8th, earlier than anticipated. Your order confirmation email will have the estimated ship dates and you will receive another email with any shipping update made to your order. Please do not hesitate to contact our team if you have any hesitations: https://mfimedical.com/pages/find-your-account-manager If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“I ordered two heating pads. It took about two weeks to get them. That's too long. I will never order anything from you again.”

Helpful Report

Posted 3 years ago

Hello Paul, Thank you for your honest review. The global supply chain crisis has affected shipping transit times, and we appreciate your understanding. Our team is diligently working with our partners to get up-to-date shipping estimates. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“Your web site was difficult to navigate. I got 3 codes per telephone before one would work. Then I asked for my refund from previous order to be applied to the new order. At checkout that wasn't the option. I had to use the business credit card. I had previously asked not for a refund. I tried the instant chat. The computer response did nothing to address this issue. Instead I was told I would get a response by email in a few hours or tomorrow. I am unable to wait longer as we need the supplies. I am left not knowing now what the status is of the refund. Is it already mailed or in holding?”

Helpful Report

Posted 3 years ago

Hello Celia, You must enter the credit at checkout in order for it to be applied. It looks like your account manager sent you the credit code via email; this can also be found through our online return center when you look up your return. We're glad to see you were able to apply a discount code to this order. You can always call us during business hours and we can process your order over the phone if you are unable to enter your code at checkout. The chat on our website goes directly to our team. If it is outside of business hours they will contact you as soon as they return. Thank you, MFI Medical

Posted 3 years ago

“Yet another cable to purchase that I specifically asked about before buying the previous cable for the Masimo Radical 7 ....”

Helpful Report

Posted 3 years ago

Hello Jim, Thank you for your honest feedback. You have 30 days to return any item if you are not completely satisfied. We have an online return center where you can begin your return: https://returns.mfimedical.com/ Here are full details about our return policy: https://support.mfimedical.com/kb/item-policies/return-policy Here is Masimo's technical support phone number if you need further assistance in confirming which part number you need: (800) 326-4890 - Choose option #1 for Customer Service, option #2 for Technical Service If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

“i wish I could have received information how this expensive scale would be shipped, by carrier, and what approximate date I could expect the scale for my sister with recent severe CHF, from rapid atrial fibrillation, from multiple pulmonary emboli in her right lung.,This was all from her PCP and multiple specialists not keeping track of her antiphospholipid syndrome . Could we have chosen the carrier or found out when the scale or merchandise would be delivered before paying almost 50 dollars to expedite the shipping. Forget USPS!- Everything that we have ever ordered in Rochester, New York and was shipped by USPS , by the seller has been lost without recourse. FED EX packages and deliveries also has item waiting in another state,, trying to find a FED EX employee who can further the package. I have both a FED EX account and My Choice UPS account. I can actually tell what is going on along the way. UPS seems faster and more secure right now. FED EX needs to find more employees and treat them well. I work as an emergency R.N. at the hospital and also on call as a sexual assault forensic examiner. I am used to being told all the facts upfront . I can't stand it that this company doesn't tell you why you are paying almost $50.00 for faster delivery but doesn't bothering telling me the carrier who will be delivering the package and when to expect it. I will change this rating when I am actually respected enough to be informed of carrier and estimated date of delivery. Customers have a right to know.”

Helpful Report

Posted 3 years ago

Hello Denise, Thank you for your honest feedback. Our website automatically chooses the most economical option when it comes to our third-party shipping providers to minimize the cost to our customers. We're sorry to hear your location has had issues receiving your mail. We recommend you contact your local shipping providers to discuss these issues with them. If you have any questions or need further assistance with your order, don't hesitate to contact us by phone or email. Thanks, MFI Medical

Posted 3 years ago

MFI Medical is rated 4.7 based on 2,910 reviews