Michael Kors Reviews

Name: Michael Kors
Rating: 1.86

1.9 Rating 136 Reviews

21 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.9

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 17th May 2024

Theresa Lafata

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy 👟 shoes and I can't find them to return the order,they are disappeared”

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Posted 1 year ago

“The customer service was tremendous! Was instantly greeted by lovely Tyrell and he helped me pick out a gorgeous bag along with a great sale price! He was so nice and helpful and patient! Thank you for making the experience nice for me and I will be back!”

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Posted 1 year ago

“I dont have WhatsApp! Just send the message to my email, Thank you!!”

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Posted 1 year ago

“Horrible customer service Bag logo turned rusty I’m very disappointed”

Michael Kors 1 star review on 6th March 2023

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Posted 1 year ago

“I bought few things from Michael Kors. Everything else S fine but shoe doesn’t fit me so I decided to get exchanged.their policy for returning says 90 days and I ordered 12-26-2022 and arrived after 3 weeks now they refused to return. I was hoping to try stand for what they say.”

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Posted 1 year ago

“Very helpful employees, got what I needed. The price was jus right! Good customer service.”

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Posted 1 year ago

“STAY AWAY FROM M K PRODUCTS! I bought a wallet and purse at the MK store and spentvover $700 and the leather wallet started breaking down before a year was up. I started the warranty claim and was approved but for a very low dollar amount on a giftcard. It isn't even worth the trouble for what they give you compared to what you pay for their expensive products that don't even last! I recommend Coach as they last!!!!!!”

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Posted 1 year ago

“Delivery lies they suck worst company ever”

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Posted 1 year ago

“Do not order jewellery from Michael Kors -the item was faulty and they refused to repair. They have messed us around for months. The item was expensive and we do not have anything to show for it.”

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Posted 1 year ago

“Very disappointing. I bought MK purse online & it was a defective piece. Since I bought online I didn't had the paper receipt so when I went to return the bag at Crabtree valley mall they sent me back to come back with paper receipt. so my husband took the paper receipt & went again to return it. This time they said you have a different card so my husband said this is the 2nd time I am coming its very disappointing to see how badly this is being taken care of then they took it back. So I would suggest not to buy online. very poor customer service & bad piece.”

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Posted 1 year ago

“Never buying from Michael Kors again, I bought a small bag for traveling from Michael Kors Crabtree mall Raleigh, NC , but I found what what I am looking for at Tory Burch so I decide to return MK bag, the store manager claimed that there is a stain and food crumbs inside the bag to refuse to return it, he is a liar, raciest, white male, the bag did not leave the shopping bag and no stain or crumbs inside ( Check picture)”

Michael Kors 1 star review on 11th January 2023

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Posted 1 year ago

“I received today my mens wallet order from MK and it is a gift for my boyfriend but unfortunately the box of the parcel looks cheap and its almost opened! Like there is no even a box of michaelkors for the wallet itself! Like this is the 1st time I bought and not satisfied about it. I paid for expressed and yet it came morethan 2 weeks lol! What a waste of money then. Not a recommendable to buy online!”

Michael Kors 1 star review on 6th January 2023

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Posted 1 year ago

“Michael kors products is junk. Got a 400 dollars purse and the zipper broke in 3 months. Also got a watch and you have to replace the battery every two to three weeks. This is a true review. Don't waste your money”

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Posted 1 year ago

“Hi. This is very shameful I bought a watch for my girlfriend birthday And I been charged 8£ for express delivery Just to get the item quickly and to make it on time I supposed to get the item on 06/12/2022 I called to the costumer service just to ask that I will get it on time that is how i paid the delivery fee and they said sir you don’t have to worry you will get it Guess what? I didn’t get it So I called back to Michael Kors complaining and she said is not on our hand Do you this is fare and reliable?? What the heck yo mean man they treat me like a dumb really unreliable company Now I don’t know where is the item Her birthday it’s gone now, and the day of delivery is expired Please spreads this message to all your colleges and family I’m protesting to this scammer company They have really bad costumer service They won’t help you before the delivery day they will speak nice and when everything messed up they will say it’s on in our hand sorry all you can do is wait So before you spend your money you better think Thief’s Michael Kors is not the right company for online shopping They promised but will not do anything trust me.”

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Posted 1 year ago

“DO NOT ORDER ONLINE!!! After placing the order I realized it was going to be shipped to my old address so I called to edit the address or cancel completely. They simply told me I had to wait for it to ship to the wrong address then call them. Well, it is being shipped to an old address 2 hours away in another city. The person on the phone told me that’s the policy which is not because I looked up their policy. He refused to read me the policy or put me through with a manager. He just disconnected the call after being on hold for more than 2 hours.”

Michael Kors 1 star review on 3rd December 2022

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Posted 1 year ago

“It is the second time when I tried to order a product from Michael Kors Outlet Japan, and after spending hours finding some nice items and being excited to receive them, instead, I get an email from Customer Service saying that I cannot pay with a card that is not under my name. B....t! It is the first time in my life that an online store cancels my order just because I paid with my husband's card and the card is not under my name! But what if I want to pay with my company card, I cannot do this either. This is ridiculous! I don't know if this is only in Japan, but Michael Kors needs to do something about it. Terrible experience, they just lost a good client, as I was a big fan!”

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Posted 1 year ago

“Still trying to find out where my delivery is. I paid for express next day delivery however MK is passing the buck to UPS! It is very likely that I will never be buying from Michael Kors again as the delivery process is just complete shambles and no one seems to have correct up to date info!”

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Posted 2 years ago

“They have worst customer service. They have sent me faulty bag and then they charged me for return shipping. They ignored my email. What a shame!”

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Posted 2 years ago

“Awful customer service ! They processed my return more than 3 weeks and I still didn't receive my money back”

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Posted 2 years ago

“I purchased 2 pairs of shoes for my mum on Michael kors global. I purchased a pair of Porter Suede Boot size 40 and a pair of Gideon Logo Tape Faux Leather Mules size 40, which Ib paid nearly $800 for. I was disappointed to receive a pair of white sneakers by DHL. I have been trying to get them to send me the correct order to no avail. They keep sending us very generic responds with no proper outcome. You can see the shoes that I have received. This is appalling for such a big brand to do this to its customers.”

Michael Kors 1 star review on 26th July 2022

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Posted 2 years ago

Michael Kors is rated 1.9 based on 136 reviews