Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.79

1.8 Rating 262 Reviews

19 %

of reviewers recommend Millets

1.8

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so disappointed with millets. On receiving a wrong item for a second time with no delivery note, the customer care I experienced was awful. Won't buy from them again!!!!! I feel my query is left unresolved.”

Helpful Report

Posted 4 years ago

“Ordered a tent online on 10th August, and on the order confirmation email it said that deliveries might take longer than normal. Fine. I chased it today, and it turns out my order was cancelled due to a "stock availability issue". Obviously no attempt was made to actually inform me of this. We need a tent in two weeks' time and now we'll have to scramble to buy another one (not from Millets!!). Really really disappointing. AVOID!!”

Helpful Report

Posted 4 years ago

“I've now been waiting more than two weeks for a delivery that is stated as a 3-5 day window with no communication to let me know there would be a delay, or any update regarding my order. The tracking on site doesn't work, and trying to get hold of anyone at Millets seems an impossible task. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Disgusting service, I will never order from them again. I received my order after it had been delayed and delayed and then there was an item missing. No note with the order, no email, no text, nothing to say an item is missing. I emailed them. I received a response days later to say 'Thank you for requesting a refund' - I didn't, I asked when the item would be delivered. So I went back and asked when the item would be delivered, to which they responded 'You have received your order', so I went back, and they responded 'Sorry the refund is taking longer than expected, so I went back, and they responded 'Your refund will be with you shortly', so I replied and they said 'Thank you for contacting us, we are looking in to this' so I replied, and then they asked me to confirm my details for ID (a bit late now!), so I went back, and about 10 emails later I get a response to say the item I ordered is out of stock because the website doesn't update with stock levels so it allows people to order stock which is unavailable. Then they don't communicate that the item is out of stock. Awful service. So now I have waterproof trousers for my daughter and no coat. Not happy at all.”

Helpful Report

Posted 4 years ago

“Appalling customer service. Purchased a hat, within 24 hours poppers broke. Took back to the store, none in stock so they said would order one via there internet. 7 days later, chased up as not received. Issues in the warehouse. Email later that day canceling order yet they have stock on their website”

Helpful Report

Posted 4 years ago

“Top quality products (we purchased 2 Berghaus jackets), excellent price and we were served by a very helpful and polite guy called Scott. scarborough Store number 1474”

Helpful Report

Posted 4 years ago

“I placed an order in early July and unfortunately not everything arrived 2 weeks laters than promised . Over 2 months later and 13 emails I haven’t received any helpful response from Millets just automated responses. I will keep trying to get a refund but won’t be ordering again. I would think twice about being tempted by cheap goods that won’t be delivered”

Helpful Report

Posted 4 years ago

“Ordered a so called stock item two weeks prior to going on holiday. Contacted customer service (if you can call it that) to request refund as item not arrived before holiday and so had to purchase elsewhere. Told they could not refund and I would have to accept the item an return it once received. Now in to twenty days, returned from holiday and still no item. Millets as I understand is a British company, and if it still is no wonder our retail industry has gone to the wall with service like this. I could have order from another on line retailer and got from CHINA quicker..........absolute joke of a company, steer clear.”

Helpful Report

Posted 4 years ago

“My first confirmed order disappeared from their system leaving me waiting for a delivery that would never arrive. No explanation offered by Millets, but offered discount if I re-ordered the same items. The person speaking confirmed the items I was ordering were in stock so I re-ordered the same items. When this second order didn't arrive over a week later I called the customer service team again. I was told this would be investigated and was promised a call back within four days to confirm the status of the delivery. No call back was made and they have no record of this promise on their system. After it became clear that speaking to a more senior member of the customer service team would be a challenge I requested the order be cancelled and monies refunded. To my annoyance I was initially told that cancelling the order wasn't possible whilst it was being investigated. After insisting I speak with a more senior member of their customer services team I received a call back from the same person confirming they were now able to cancel the order and promised a refund. I was reassured I would still receive a call back from a senior member of the customer services team within the hour. To my surprise I did receive a call back from a manager. Unfortunately all that was offered were apologies and a small discount that no where near met my expectations. The local retail outlets are great, but this experience has put me off having anything further to do with Millets.”

Helpful Report

Posted 4 years ago

“Ordered and paid for 2 pair of shorts with Brasher Online. Items delivered weeks later from Millets. Returned one pair (no enclosed return label so paid for return.) Contacted millets online as no refund appeared after 3 weeks, had automated reply. This has been going on now for weeks with no resolution. They had the returned goods (signed and tracked evidence) 7 weeks ago and nothing! Read the other reviews today- what a dreadful company! Wont be using them again but sadly have to deal with them for my refund! Lets see how long it takes! Grr!”

Helpful Report

Posted 4 years ago

“Millets in Bath. The staff have no empathy for disabled customers nor do they know the law relating to exemptions for wearing face coverings. I tried to shop there today and the staff demanded I produce evidence of my exemption for not wearing a face mask. According to the law I do not need proof and they cannot ask for it. I walked out and will no longer use this branch of Millets ever again. I went to Cotswolds instead and made my purchase with no problems at all.”

Helpful Report

Posted 4 years ago

“Avoid buying online from Millets , they will happily take money from you for items that are not in stock then send you a different item and then get you to pay a second time to post it back then they go into radio silence their customer service is a joke !!!! No one answers emails no one answers the phone and they just keep your money and item .....at least dick Turpin wore a mask !!!”

Helpful Report

Posted 4 years ago

“after being promised a product for 2 weeks, they cancelled the order via email. No assistance or alternatives suggested. When you try and contact customer service, they send an automated message that your query appears to be resolved now. Non existent customer service!”

Helpful Report

Posted 4 years ago

“Avoid!!!! Worst company I have ever had the displeasure of dealing with I ordered a jacket online with them they sent me a jacket 4 sizes smaller than I ordered I then tried for a month to contact them through email and phone ...eventually getting contact through social media only after putting down a poor review but after only a handful of messages back and forth they stopped answering ...basically they are happy to take your money for items that they claim are in stock when clearly they are not and then you receive wrong size or damaged items in their place !!!! And then have a battle to get your money back which you also have to pick up the cost of returning !!!”

Helpful Report

Posted 4 years ago

“Item damaged. I have to pay to return I ordered a few items for home delivery. These arrived in a huge box which was ridiculous considering my purchases we small to medium in size. As a result of the gross packaging one of the items was completely smashed. I contacted Millets and attached some photos so they could clearly see my problem and kindly requested a replacement. I was advised that I needed to return the item and would get a refund. I explained that I cannot reuse the packaging as sent to me as it was grossly oversized and as such would need to buy packaging and pay postage to return and the cost of doing this is greater than the damaged product. I cannot see the sense in this. They have photos which clearly show the item is theirs, damaged beyond use and came in unsuitable packaging. Whilst I appreciate that there are standard protocols for returns, surely common sense should prevail in situations such as these. I simply want a replacement product and am not asking for anymore than I have paid for.”

Millets 1 star review on 1st August 2020

Helpful Report

Posted 4 years ago

“DO NOT BUY from this company. Waiting almost 2 months for item. Customer services waste of time just keep fobbing you off and when you ask for a refund they ignore you. I realise covid has made things a bit more difficult but they should have told customers that there will be long delays. WILL NEVER buy from Millets again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY from Millets. Ordered item almost 2 moths ago and not recieved it. Customer care just keep sending me to track order and sign off from online chat when you ask for a refund. REALLY BAD service. NEVER again.”

Helpful Report

Posted 4 years ago

“A week and my order still not dispatched and sending an email to customer care a waste of time.Never again”

Helpful Report

Posted 4 years ago

“avoid at all costs , 3 weeks and still no boots , had to fork out again as i needed them for an holiday , customer service is a joke , glad i payed via paypal so i can claim money back , disgraceful company , hope they go bust”

Helpful Report

Posted 4 years ago

“Order still has not arrived and is 2 months late. Have tried to cancel and get a refund and got an email saying they cant cancel as it's been dispatched...even though I havnt received it. Response to my emails is slow to non existent. Very poor customer service...never again !!!!!!”

Helpful Report

Posted 4 years ago

Millets is rated 1.8 based on 262 reviews