Name: Misfits Market
Rating: 1.43

“I tried for 6 weeks - 4 boxes were at least two days late and one never came. Only 1 was on time. I couldn't get my money back for the one that never came. The produce was often over ripe or damaged. Possibly from the extra days in transit. The 'ice packs' were always completely melted and warm. It also appears that there is only one warehouse which means the produce is shipped there and shipped out. I'm better off just getting local produce even if it's not organic.”

Helpful Report

Posted 4 years ago

Thanks for your review. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Lousy selection, 2 potatoes..one unusable, a mango, a very bruised eggplant, a jicama, 3 shriveled Fresno, some very skinny celery which was very tough and stringy, a 2 decent white onions, and 2 very mushy grapefruits. Definitely not $22 worth of produce. Compared it to loc al grocerystore...not a deal”

Helpful Report

Posted 4 years ago

Your feedback is valuable to us and we're sorry to read this order was not as you expected. We save our customers up to 40% off their certified organic food and our Customer Success team is here to help. To look into this we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“A third of the items in my order were rotten upon arrival. Another third were rotten the next day. When I cancellled my subscription online, there was a list of reasons for cancelling that I just needed to check one. Since they have such a long list of reasons, they are clearly aware that rotten produce is an issue because it was first on the list. Two days after cancelling, they sent an email asking me to refer my friends! At no point did customer service reach out to try to make things right. Never again.”

Helpful Report

Posted 4 years ago

Thank you for your message. We pack all boxes fresh the day of pick up by our third-party shipping partners and expect you to receive them that way. We would never send food that was not safe to consume therefore this is not the norm. We're very disappointed you have left us. We appreciate you listing a reason for your cancelation. We do use that data but it does not immediately go to our Customer Success team. We do provide contact information to reach our Customer Success team in the emails we send about your order and on our website. We're here for you and do want to help. However, to look into the status of this further we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you further. We appreciate it.

Posted 3 years ago

“I normally don't write reviews but I'm so outraged at the lack of customer service I just had to give my review on my experience with this company . I'm very understanding to things that can go wrong when shipping fruits and vegetables. But I also believe that doing the right thing and fixing an issue is an easy fix and increase the chances of repeat business. Orders are now being shipped from another warehouse and I don't know if this has anything to do with it. But my box contained busted up tomatoes and grapes all over the box, damaged oranges and apples. Yellow square broken in half rotted and my pineapple in day 4 was inedible? I reached out to the company numerous times and finally got a reply saying that I was past the date to fix the problem. Even though I was ignored since about 2 from opening my box that also came 2 days late. I was told that I needed to have screen shots of the messages that I sent! Absolutely ridiculous when u write about your problem u can only leave 1 or 2 Lines at a time. I provided pictures hopefully that would of been enough to do the right thing. As of yet they have not I cancelled my order right away so I don't get any more shipments and they still have another box because shipped out! Which at this point it's about principle and I don't want to give my money to a business that doesn't treat it's customers right. Also I would like to be faire I was ith this business before for a good while and they were good. Cancelled when I kept getting stuff I didn't want but when they switched to picking out what u want is why I went back. The last couple orders had minor issues that I let go. But obviously not this careless packed box.”

Helpful Report

Posted 4 years ago

Thank you for your message. What you describe is definitely of concern to us, as we would never send any produce that did not meet our standards. We pack all boxes fresh and include packaging that is intended to keep them fresh and protected in transit. We're sorry to read that any of your order was affected. We checked with our Customer Success team so your interaction could be reviewed. We do see where you reached out on 9/1/20 mentioning previous emails with pictures. The Customer Success representative did not see any communication before this first email and in response to your message asked if you could send a copy of the correspondence so you did not have to type it again and we could resolve this for you. We're sorry if there was any confusion in what was communicated. We appreciated your responses and our Customer Success team ultimately refunded for the items reported. As your last box was processed 8/30/20 before you canceled your subscription on 8/31/20, it could not be canceled per our cancelation policy (https://help.misfitsmarket.com/what-is-your-cancellation-policy--By7GWws8v). We thank you so much for your patience in this and please reach out to us through our contact form (https://ww.w.misfitsmarket.com/contact-us) if we can be of any further help.

Posted 3 years ago

“I was subscribed to this service weekly for roughly two months. Out of roughly eight packages, i never recieved two (thrown out immediately by FedEx employees due to spoilage), three arrived with all goods inside completely rotten, and all remaining boxes but one would have around five items rotten upon arrival. This is largely in part to the poor way they package their produce for delivery. The box is not insulated properly at all, sits in a hot warehouse and a hot delivery vehicle, so of course the one ice pack they put in there isn't going to do enough to keep your food fresh. Customer service is spotty at best. A few employees really do seem to try and help, refunding the cost of the order when applicable of course. But what finally made me unsubscribe from their service was when the employee tried to blame FedEx for why my food didn't arrive to me. When I asked that he cancel my order due to repeated disappointment with the service and no longer being willing to deal with this headache every week, he argued with me and told me to just avoid getting food for a few weeks and try again. I would not suggest ordering from Misfits Market at all unless you live very close to their warehouse. I would not consider resubscribing unless they get their act together and create better insulated packaging, have stricter supervision on orders getting packed, and work out a better delivery system so that packages actually make it to the customer in one piece.”

Helpful Report

Posted 4 years ago

Thank you for this review. Your feedback is taken seriously here and we wanted to make sure to address your concerns. Whenever you contact our Customer Success team, they do share your concerns with the appropriate parties to ensure that any underlying issues are addressed. In your case, your experience is not what we would have liked and it was due to delays that were happening in transit. While we use eco-friendly packaging that is designed to keep our boxes fresh, extended delays in transit can work against it. During your last communication with our Customer Success team, they shared that the third-party shipping hub that handled the packages for your area was having delays for all packages. This was not meant to shift responsibility but to give some insight on why this order was delayed. We completely understood your frustration and we had been working on this with any parties involved to make sure your experience improved. Our support team was also glad to refund you and make this right. Since the last time you were with us, we have brought on new third-party shipping partners in different areas and are always working to provide the best experience for our customers. We do hope that you will consider giving us another try because we truly miss you. Please reach out to us anytime at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I would have given 5 stars but I never received a package and they did nothing about it. I cancelled my account because of that. I don't like being ripped off.”

Helpful Report

Posted 4 years ago

We were very excited to have you with us. We're sorry this order was delayed. We were in the process of moving to a state-of-the-art facility that would allow for many great features our customers would enjoy. During this transition, we did communicate by email that your order was experiencing a delay. However, it would still be packed fresh the day of pick-up by our third-party shipping partner. We understand that this order was further delayed in transit once in our shipping partner's hands. We apologize on their behalf and our Customer Success team was pleased to refund for the items you reported as damaged. Thank you so much for contacting us so we could make this right. If you need anything else, please feel free to reach out to https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“We were subscribed for 2 one month (2 deliveries). Every delivery was significantly delayed (3-4 days), which resulted in having to go to the supermarket to get veggies we needed and when we received the boxes, a lot of product had spoiled. Wrote to customer service MANY times and never heard back. Cancelled the service and requested a charge back from credit card, which was granted. Several weeks after cancelling, their customer service offered to reimburse some of our spoiled items. Great, it took you 2 months to answer our inquiry. Never apologized for anything.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We appreciate you trying our service which we offer weekly or bi-weekly as a subscription. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“This was my first order. When I opened the box the cold package had broken and the food was Covered in a toxic spill. I am unhappy that 1) this was Received like this and 2) the quality of the produce. It’s one thing to have something Misshapen completely another to have produce in the midst of spoiling. The onion was gone - one of the cucumbers completely broken in half, and of course the greens and all the vegetables swimming in a cesspool of coolant. Canceling my account once I get my money back”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We use eco-friendly packaging intended to keep your box fresh in transit. We're very sorry the ice pack was damaged while on the journey to your door. Fortunately, the ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review that it was more than this inconvenience. Our Customer Success team did receive your outreach regarding the ice pack leak but did not receive any follow-up that your food was negatively affected. Our support team is here to make sure you have the best experience and wants to take care of you. When you have the chance, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“They promise 25$ off first order and a referral fee to the person who referred each.They did not do it.The 2 orders I got were partially spoiled.They had mostly the same type of produce.The topping on the cake was when I emailed them they have an auto response.it says they will respond .over a month went by and they don’t even address the problem.i emailed back and they just ignore it.i challenged on my credit card that I didn’t get the 25$ credit believe it or not after my credit card reversed it.misfits charged me again .They are timely when it comes to ripping people off but not customer service.ive spent too much wasted time on them.I now buy my organic produce at Costco its better and less money.If you don’t have a lot of time to waste don’t waste your time with them”

Helpful Report

Posted 4 years ago

We appreciate the time you have taken to provide your review. We expect you to receive quality produce and we're sorry that you received anything that would not meet our standards. All boxes are freshly packed the day of pick-up by our third-party delivery carrier. We also use eco-friendly packaging that keeps them fresh in transit. We checked into this with our Customer Success team and we do see where you communicated with one of our Customer Success representatives. They are also reviewing your communication to make sure all of your concerns are addressed. Regarding referral credits, at the time you signed up, the referral codes provided to our customers were 25% off the first box for their family member/friend. The referrer would also get 25% off their next order when their family member/friend signed up for their first Misfits box. In order for this 25% credit to be applied, you would need to enter the referral code you received from your friend at the time you set up your subscription. Our Customer Success team did not see a referral code entered for your order. Looking at your account, your subscription was not canceled until 6/14/20 which was after your second order processed on 6/7/20. Canceling your subscription will not cancel an order that is already processed. It will only affect future orders. If you have any questions about the information provided here or by the Customer Success representative you spoke to earlier, please let us know at https://www.misfitsmarket.com/contact-us. We really would like for you to be a part of the Misfits Market family and are dedicated to you.

Posted 3 years ago

“Wouldn't have given even one star. 2 tiny potatoes not even a serving for one person 1 mango 2 apples. One zucchini Are we feeding gnomes? apples for fruit? expected something in season Spoiled old dried out onions celery and yellowed greens (see pictures). Expected veggies for side dish not things to add to something Onions celery. Two beets that might make a side for me. Some big fuzzy thing I have no idea what it is. Fennel maybe? All this arrived and sat on my porch for maybe 5 minutes passed the fedex truck on my way home. Yet it was about 100 degrees inside the box the 'cold pack' placed in the box was completely melted. Maybe because the box arrived at least 24 hours late?”

Helpful Report

Posted 4 years ago

Thanks for the review. We're disappointed to see your order was delayed in transit. We packed every box fresh the day it's picked up by our third-party shipping partner. We also use packaging that is eco-friendly and intended to keep food fresh in transit. You should expect to receive quality produce and we're sorry this did not happen in this case. We would like to address your concerns and make sure that you are fully enjoying everything we have to offer. Therefore, please contact us at https://www.misfitsmarket.com/contact-us so a member of our Customer Success team can begin looking at this further.

Posted 3 years ago

“First boxes were great--very fresh, fun to receive, though a few too many root vegetables considering it's the height of summer. Only real complaint was that sometimes soft items like peaches and cucumbers were packed beneath heavy items and were squished. But today's box arrived 5 days late and full of flies and rotten produce. A great concept gone wrong considering how often this seems to happen to others.”

Helpful Report

Posted 4 years ago

Thanks for your time and feedback. Any produce that does not meet our quality standards is not the norm. The extended delay in transit, unfortunately, affected your order. We're sorry this occurred and our Customer Success team would like to help. In order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you.

Posted 3 years ago

“If I could put 0 stars I would!! 4/5 times my box was delivered days late.. Only once was it delivered on the day it promised. They never got the produce I purchased right. Oh and the wrong produce that they did give us when horrible quality and brown. When I say it is the worst company ever, please don't make the mistake we made in getting this company!!!”

Helpful Report

Posted 4 years ago

We appreciate you contacting us. We never want your order to be delayed and we're sorry this has occurred more than once for you. Given your concerns, our Customer Success team was grateful for the opportunity to look into this a little deeper. As these delays were happening in transit we worked with the third-party shipping partner in your area to offer a solution as well as address any concerns internally. We do hope that you will consider the solution offered and if you need us, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I've now given this company four chances to deliver produce this does not look like it was pulled out of the bottom of a dumpster. This is the fourth fail in a row. The idea is great, but until they can deliver edible food, the concept is garbage.”

Helpful Report

Posted 4 years ago

Thanks for contacting us regarding this. This is not usual so our Customer Success team appreciated the chance to look into what was affecting your boxes. They found that your order was damaged in transit and they reported your concerns to the third-party shipping partner in your area. They also made this inconvenience right with a full refund and credit on your next order with us. Thank you so much for updating us on the next box you received. We were glad to hear it was perfect and that this was resolved for you. As always please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we look forward to you receiving your next box.

Posted 3 years ago

“I received 4 deliveries. 3 of them were at least a day late and each one had a number of spoiled/squashed produce and fruit. I informed them of the damage and they gave me a 10% discount on the following order. The last order arrived 2 days late, the box was damaged and too many products were damaged or beyond fresh. I informed them, with photos, of the damage. They never responded. I cancelled the subscription. Not worth the hassle.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns about the amount you received for your credit. Credits or refunds are based on the discounted amount originally paid and what was originally reported at the time as affected. Our Customer Success team definitely wants to assist you as they have in the past. We would be happy to look into this further and confirmed whether your last message was received. In order to do so, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I am torn between a 2 and 3. My first box was delayed due to a power outage on their end. Received it on Saturday when it should have been Saturday. I emailed customer service to check but they never contacted me. Bag was water. Second box was huge but got repeats of butternut squash, celery, and jicama which we don’t eat along with a huge red cabbage which we threw out because by the time we got supplies to use it, it was bad. Finally got to customize third box but only got 85% of it and it was small, while others posted pictures of copious items that were all the customizations. Last box was meager and the cucumber turned rotten (2 days) before I could eat it. The last two times my romaine lettuce have been 4 stalks with the roots - not much help there if I wanted to eat it quickly. Add ons were sometimes already half rotten like tomatoes. Last box was only one on time. Them and FedEx don’t work well and as I get things from other places through Fed Ex, it’s not Fed Ex’s side. I found an alternative in my area, that while more expensive, is soooo much better all the way around.”

Helpful Report

Posted 4 years ago

The customer experience is very important to us and we're sorry your experience was not what we would have liked. We want to look into this further, but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“They sent me an email last week stating their new pick what you want for veggies. I clicked on the email to check out to see how it works. Everything I like was 'sold out' I clicked off the site. I get an email yesterday and this morning stating my order has shipped. I was a previous customer but had a very bad experience with their products being bad. I never confirmed any shipment for this new order that is being sent. They charged the credit card I had I file. This is a very unprofessional way to trick people. I clicked on the email to see whats new, and they send me a box, when I never submitted an order. This company should be ashamed of this type of business practice. I've sent two email since yesterday, with no response.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're glad to find you were interested in customizing your boxes. However, clicking on the link to learn more about this feature would not automatically reactivate your subscription. You would have to log into your account and select this option. Reviewing your account log with our Customer Success team shows you reactivated your subscription on 7/24/20 and you were not charged until 7/26/20. We would have no way of knowing that this was not your intention and the first notice we received that it was not was after your order was charged/processed. Per our cancelation policy, once an order is processed it cannot be canceled (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). Our Customer Success team was happy to look into this for you and provided information the same day of your outreach. If you have any further questions about the information they provided, please let us know by replying to their email or contacting us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“What went wrong you ask? First, you advertise that your offered produce are "Misfits", being fresh and delicious but weird looking. I bought into this false advertising and bought my first box. What I received had all been originally - and a long time ago - perfect produce labeled and packaged for commercial sale; the same labels and packaging seen at the local supermarket. Therefore, none of it was directly from farmers who could not market "Misfits." I can only assume it was from supermarkets and warehouses that had to get rid of it. The condition of the produce I received was like the moldy, squished and rotting of other one star reviewers. I sent the company three separate emails with this information. I am not surprised that they have answered NONE. It seems to be their M O treatment of customers. What a waste of money.”

Helpful Report

Posted 4 years ago

We appreciate your outreach. Most fruits and veggies, with the exception of loose greens, are marked with a sticker or twist tie that indicates their PLU code. That’s the 4- or 5-digit code unique to every variety of produce. It’s assigned at the global level so that whoever ultimately receives it knows exactly what it is (e.g., a Kent mango versus a Tommy Atkins.) It’s especially useful when rescued produce may have a discoloration or size/shape variation that resembles another type of produce altogether. Nearly every produce sticker is applied at the farm level, long before a grocery store might even purchase it. So think of this sticker as an indication of a veggie’s classification, not its destination. We checked with our Customer Success team and we did not see an email sent in under your name or the email associated with your account. We want to make sure that all of our concerns are addressed because your experience is important to us. When you have a chance, please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can further assist you.

Posted 3 years ago

“Of the five boxes I have received, only one came without issue. The last two have had many items rotted. Customer service is horrid and the refunds don’t match the inedible products. I recently had to throw out over half the items and they offered me a 20% discount. Customer service is terrible and the box comes hot. Not Luke warm, not room temp, hot to the touch. Go elsewhere”

Helpful Report

Posted 4 years ago

Your feedback helps us make sure the customer experience is the best it can be. Thank you for taking the time to write your review. We're disappointed your last two orders were not to our standards. We ship all of our produce fresh and include packing materials to keep your box fresh on the way to your door. Our Customer Sucess team is always happy to assist and any credits or refunds offered are based on the discounted amount originally paid and what was originally reported at the time as affected. If you have any questions about how this was determined for a particular order, please reach out by replying to your ticket or contacting us at https://www.misfitsmarket.com/contact-us. Thank you so much!

Posted 3 years ago

“The first few months were good. Then all of a sudden I started to not get what I had selected off their list. At first one item (celery) was missing, replaced with brussel sprouts. Had to find a friend who liked them. The next week no celery again and more items were replaced. Some were rotten on arrival and some I am allergic to. Reported the issues right away. The third week I again selected my items and got the email that my order was accepted. I got the box and nothing I ordered was in the box! I sent an issue report and got an email back saying I didn't order on time. I responded with a email that was dated 2 days before the cut off, that said my order was accepted and listed the items I selected. The response was "Sorry, 30% off your next box". Most if the last box was not items we like and couldn't find anyone who wanted those items so they ended up in my composter. I paused my subscription and thought about it. Came to the conclusion that I was paying for the selections I made and could no longer rely on Misfit to ship the correct order to me and it was a waste of money to continue my subscription. I contacted them and cancelled my subscription.”

Helpful Report

Posted 4 years ago

While we're happy to read you enjoyed our service the first few months, we're concerned to read your opinion has changed. We would like to look into this further but we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thanks!

Posted 3 years ago

“I tried misfits market, thinking I was helping farmers sell less than perfect produce. My first box was waterlogged from ice pack that leaked all over everything in box. 2 out of 3 onions were moldy the 2 mangos I received never even turned ripe. My second box I could have bought from the grocery store for $5. that's how small it was. I cancelled and would not recommend.”

Helpful Report

Posted 4 years ago

Thank you so much for sharing your concerns. We want you to enjoy every box you receive and we're sorry for this inconvenience with your first order. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand though that it was more than this inconvenience. Thanks for writing to our Customer Success team when this occurred so they could promptly resolve it with a full refund. Our service typically saves our customers up to 40% off of their certified organic food. We also hand-select everything that goes into each box to provide you the best value compared to the current market rates for organic produce. Often the smaller, more delicate items have much higher prices when they’re organic. Stuff like greens, romanesco, and stone fruit are a great example, especially in the summer and early fall. Winter boxes will be heavier based on what’s in season: hard squash, apples, potatoes. Our Customer Success team is dedicated to your experience and would like to address your concerns with your second order. Please contact us at https://www.misfitsmarket.com/contact-us so one of our Customer Success representatives can help. Thanks.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews