Name: Misfits Market
Rating: 1.44

“I received my second order from Misfits Market this past Friday, which included their largest subscription box as well as several extra add on items. When I opened the box after work Friday evening, there was gel all over everything form a hole in the cooling pack inside. I immediately emailed them Friday with pictures, many of the items were already ruined. I did not know if the rest was safe to eat after having that gel on it for who knows how long. I have heard nothing back other than robo-emails saying they received my email. So, I went on their Facebook page to ask for assistance there. I saw several other posts with customers complaining that there were issues with their orders and no response from the company. The only response I got on Facebook was an excuse that the people who run the Facebook page can’t help and that response tomes are delayed due to COVID. I know that is not true because there are multiple posts on the BBB website from last year with the same complaint as me. They then deleted every person’s post that was asking for help on their Facebook page. Long story short, I doubt I will ever see a refund, this company is garbage, don’t order from them, unless you have money to waste and you like throwing food straight into the compost bin.”

Helpful Report

Posted 4 years ago

We really appreciate your message. The ice pack solution is nontoxic and is a specially formulated mix of two components (essentially food ingredients) that the FDA deems “Generally Recognized As Safe,” combined with water. While you can usually remove it simply by washing underwater, you may opt to give items a salt-water soak to thoroughly remove the gel. We understand from your review posted here that your issues went beyond this inconvenience and that you received some items that would not meet our high-quality standards. Our team wants to ensure you're having the best experience with us and we apologize for any delay in response at the time this occurred. We offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests due to COVID-19. However, our team was happy to reach out and make sure this was resolved with a full refund. We also value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. To foster this same sense of openness, respect, and support in our online communities, we reserve the right to delete any posts, comments, or messages that are abusive, spamming, disruptive, harmful, profane, contain hate speech, or encourages bullying. We also reserve the right to ban users who violate these rules. Therefore, we will always welcome your comments or suggestions within our community guidelines. Again, we sincerely apologize for any delay due to unusual circumstances. We appreciate you giving us a try. If you should need anything else, please reach out to us at https://www.misfitsmarket.com/contact-us

Posted 3 years ago

“Never received product(2 weeks in a row) and I’ve tried reaching out 10 times with no response. They are still taking $40 every week out of my account though...”

Helpful Report

Posted 4 years ago

We appreciate your review and we're sorry to hear of any delay in the delivery of your orders with our third-party shipping partner. As you may well know, there was stress put on third-party delivery carriers due to the demand created by the pandemic. This resulted in delays in packages being delivered. However, we thank you for reaching out to our Customer Success team. They were happy to update you on the current status as soon as they could and appreciated your patience. Please let us know if we can be of further help at https://www.misfitsmarket.com/contact-us and we're grateful for you being apart of our Misfits Market community.

Posted 3 years ago

“took my money right away. now a month in and no product. mixed messages on the site and no customer service response via email. no chat or phone option. and they’re trying to bill me again. i still have never received a product. i was so shocked at the level of dishonesty and lack of communication from this company. fancy ads can’t but you integrity”

Helpful Report

Posted 4 years ago

Thank you for reaching out to share your feedback with us. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case, as we always want to make sure our customers stay informed of any changes so we try our best to offer multiple touchpoints where it's accessible. Our Customer Success team was happy to provide an update on the status of this order when you reached out to us by email. If you should need anything else, please contact us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

Thank you for sharing your review. We're disappointed you feel this way and would like to learn more about your experience. When you have a moment, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My box never showed up and customer service doesn't answer their emails, online support or phone. Horrible. Just trying now to get a refund.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I mean, when a customer has an issue, you tell them off? Multiple times! You don't stay in business like that...steer clear and RUN, that is, unless you like getting 15 pounds of all celery and apples...bruised, at that!”

Helpful Report

Posted 4 years ago

We appreciate all of our customers and are thankful that you gave us a try. Our Customer Success team was pleased to look into your concerns and work to resolve them for you. We have taken your feedback to heart and all conversations have been reviewed to make sure the service provided is in line with our high standards. Thank you again and please let us know if you should need anything else. We're always happy to help. https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Half of the produce was moldy when it arrived. Delivery was timely. Price was good with 25% off the first box but after that would be overpriced since you have to pay for shipping. I would add a photo but I already threw the moldy stuff out. The only things that were good were carrots and celery (which were at-least a quarter of my box so kind of boring selection-also both super cheap to buy at the store organic), two TINY squash, apples, and some greens. Disappointing!”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“There is NO CUSTOMER SERVICE. My 2nd delivery was supposed to come on Friday...it never showed up and when i tried to click on Track My Order, it linked me back to my account page. It is now 4 days late and I have sent 5 emails to support and there are no answers. The phone number is a joke...it goes nowhere. I paid for something that is sure to be rotting if it ever shows up. I will be challenging the charge on my card and cancelling.”

Helpful Report

Posted 4 years ago

Thank you so much for reaching out to us. Your experience is important and we're disappointed there was any delay in transit. Our Customer Success team does not provide phone support but was happy to assist you with this via email as soon as possible. Thank you for your patience as this was resolved and we appreciate your continued support all these months later. If you should need anything else, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“Misfits Markets has horrible customer service. I was unable to skip my order on their website because it kept stating I didnt have one. I emailed support within the Cutoff. They took payment on that Sunday anyway which caused my account to overdraft which cost $30. I emailed to state I wanted a refund and for them to pay my bank fee. I was replied to the next week that because I cancelled my order 1 hour before their cutoff they were unable to refund and they wouldnt pay my bank fee. I stated I wanted a supervisor to contact me back or I would contact the CEO. I was unable to find the CEO contact. They dont have a phone number to call either. Do not do business with this company.”

Helpful Report

Posted 4 years ago

We appreciate you signing up with us and being a valued customer. Our Customer Success team currently provides support via email and we do not offer phone support. Unfortunately, our team did not receive email communication from you until the night of 12/21/19 that you were wanting to pause your subscription and this order for 12/22/19. Our Customer Success team needs at least two days (48 hours) before your order processes to skip/pause/cancel an order per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). However, you can log into your account any time up to the day before your order processes to do this sooner. We understand that you also had two accounts set up with us under two different emails (one active and the other inactive). If you were trying to access the inactive account at that time you would receive the message that the account no longer existed. However, the other account was still active and accessible. We thank you so much for your patience as our Customer Success team looked into this for you. Though we were sad to see you go, our Customer Success team did its best to resolve your concerns with 50% towards your next box and confirmed your subscription was canceled by replying to your email. We would love to have you back with us and if you have any further questions, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The worst! I had a simple question and feedback. I chatted what the best way was to get an answer. The guy directed me to an email—never offered to help, only passed an email. So I emailed. The kicker—the exact same guy emailed me 48 hours after I emailed. If it was something he could handle, he should have offered via chat. I thought I was getting sent to some specialized email. And he didn’t he even answer or address my question. So I asked to speak to someone else, Jaime. She couldn’t answer my question and was so so so incredibly rude. I eventually got passed to a Heather, who is severely unequipped for the role. She has no business talking to customer. You can tell Misfits is a start-up, because they are a motley crew of inexperienced people, in roles that they are grossly unqualified for. All these negative comments should suggest they Heather is crappy at her job. Cut the dead weight and hire someone more competent.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Once this company gets your money they don't care if food goes to waste, which goes against the whole idea of what they're selling. No one picks up the phone at customer service. I sent an email to them about permanently pausing my subscription (which doesn't exist, you have to log in and keep manually pausing deliveries), apparently the question was never received and disappeared into thin air. Once a label has been created it is, according to them, impossible to stop the package from being sent out. I told them I wanted to cancel my order because I was going to be away and the food was just going to rot in my doorstep (I emailed before it was shipped and they refused to cancel). I've never heard of a company refusing to cancel an order before it's shipped, seems like something they should have figured out when setting up operations.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“My 2nd box came 3 days late and it was all rotten. Customer support has ignored me and they blocked me on their FB page. There is no phone number to call either. They basically stole 30 bucks from me. I cancelled my subscription and will never use this service again. Beware”

Helpful Report

Posted 5 years ago

Thank you for your review. We're sorry your order was delayed. Upon review of your account, we found that this delay was due to a downed power line that prevented access to our facility by third-party delivery carriers. However, even with this disruption, we were able to preserve the freshness of our boxes before they were handed off to our shipping partners. We appreciated you contacting our Customer Success team about the status of your order as well as letting us know when it arrived. Our support team was happy to take a look at the pictures you sent of your order. While there was not any visible damage to your box's contents or easily identifiable quality issues with your items, our support team did refund this order in full as a courtesy. We also value our customers' participation in our community and we want our digital spaces to feel safe and welcoming for everyone to discuss all things Misfits Market. To foster this same sense of openness, respect, and support in our online communities, we reserve the right to delete any posts, comments, or messages that are abusive, spamming, disruptive, harmful, profane, contain hate speech, or encourages bullying. We also reserve the right to ban users who violate these rules. Therefore, we will always welcome your comments or suggestions within our community guidelines. Again, we sincerely apologize for any delay due to unusual circumstances. We appreciate you giving us a try.

Posted 3 years ago

“It has been awful experience! I cancelled the subscription on November 21st, then got charged on Nov 23rd. So I checked online and somehow my account was active. I cancelled Again Nov 24th. There is NO number to call, you have to wait 24hrs or more for someone to reply. By then they make the excuse that they cannot cancel your shipment even though it had Not been shipped yet. I told them over and over NOT to ship it. That I wanted it cancelled. There is another long 24rs wait to hear from a higher up requested. I was even responded by Heather Director of Customer Success and she did not help at all! FYI, neither time I cancelled did I receive a cancellation email! Only reason I had proof of the 2nd cancellation was because I emailed letting them know I had cancelled, got charged and cancelled Again. So they acknowledged the 2nd cancellation. I went into this subscription expecting fruits and vegetables that are oddly shaped. NOPE! First box had an orange with MOLD and super bruised apples. This same box was mostly potatoes and carrots which as everyone know is cheap and heavy! They sent a free replacement that included bruised pears, bruised zucchini, wilted spinach... I was disapointed and did not want another box of $35 plus $5 shipping for things that arrive as Trash! So yesterday the 3rd box arrived. I want it picked up. I have not opened it yet because I have been trying over and over and over to email and ask for cancellation and refund and Not be shipped and they shipped anyways. They do NOT care about the customer. They are money grabbing, sending $10 worth of bad (not ugly) heavy vegetable and claiming it as $60-65 worth of fruits/vegetables and charging you $40.”

Helpful Report

Posted 5 years ago

Thank you for reaching out and we want you to enjoy your experience with us. With that goal in mind, we have confirmed with our Customer Success team the details of your account and that there was not a cancelation request submitted via your account on 11/21/20. When you contacted us on 11/24/20, our Customer Success team, while sad to see you go, confirmed that same day your subscription was canceled. However, since this cancelation was after your order processed, it could not be stopped per our cancelation policy (https://help.misfitsmarket.com/en_us/what-is-your-cancellation-policy--By7GWws8v). We work with hand-selected farms to make sure we are providing high-quality food and other items that would meet our high standards. We also pack all of our boxes fresh before they leave our facility and our customers should expect to receive this way. We're disappointed to read this was not your experience and the representative you worked with did share your feedback as well as address your concerns at that time. Please know, you're very important to us so if you have any further questions about the information that was provided when this occurred please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“So far it seems my local groceries have better variety for cheaper prices, yes organic as well! Maybe here in NYC it’s Just convenient, but not less expensive!”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“HORRIBLE!!! HAD SPOILED, MOLD RIDDEN produce every single shipment. We ordered the large box every 2 weeks. Contacted them with pictures everytime. Never took care of replacing, just wanted to give a 10% discount on the next box. Always was told they were expanding and having shipping issues. Never took responsibility for any issue. Final and last box received had slimey dripping liquid from the spoilage all over everything in the box and only had 6 different veg/fruit items in the box. (3 heads of cauliflower, 1 yellow squash, 4 carrots, 4 bundles of kale, 2 lettuces, etc.) We were throwing away more than we were able to eat which defeats the purpose of farm throw out because of the "misfit" appearance and hunger issues in our country. NEVER would purchase again. Uncaring to their customers, unorganized, irresponsible. Attached are just a few photos of what we were dealing with. Should have cancelled way before we did but wanted to give them the benefit of a doubt. DON'T SPEND YOUR MONEY ON THEM.”

Helpful Report

Posted 5 years ago

We appreciate your feedback and we can assure you our team is doing all that we can to address. We pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. Our customers should expect high-quality produce and what has occurred here is not the norm. We have addressed this with all parties involved and are in the process of doing another review of your account to make sure this does not happen again. We value you very much and if you have any questions about this, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“The customer service is not good. They do not answer the phone or reply to emails and they said to DM them and their messaging was not set up to receive DMs. I received a box with damaged vegetables and fruit.”

Helpful Report

Posted 5 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews