Name: Misfits Market
Rating: 1.45

“i signed up for delivery once a week on Sundays First box came 4 days later, and was the tracking info showed that it had shipped 4 days before I got it. This, even though I live very close to their location. Several items were past fresh. I was offered 25% off my next box and then informed that my next delivery would also arrive 2 days late. The message came with a suggestion that I change my delivery date, and an assurance that my box would be packed the day I was to receive it (Tuesday). Well, the shipping info shows that I should receive the delivery by end of today, but also shows that it shipped two days ago. I'm thinking that I"m going to cancel my subscription if I get rotten produce again today. I'd look into another service if you're considering using Misfits Market.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“My first box was great. The second box is a week late, and customer service has yet to respond to my requests regarding this matter. I was depending on this produce for my family. So incredibly frustrating!!!”

Helpful Report

Posted 4 years ago

Thanks for your message. We're sorry your second order was delayed. After looking into this with our Customer Success team, we found this order was never delivered by our third-party shipping partner over the Memorial Day holiday. We apologize on the behalf of the shipping partner for this inconvenience. Thank you for your patience as our Customer Success team refunded this order for you. Your continued support means a lot and we hope you enjoy your next order. Please let us know if we can do anything else at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I ordered 5 add ons of fancy mushrooms in addition to my mischief box, which they happily charged me for. I got 1 order of white button mushrooms. I finally disputed the payment after they didn’t respond to my email for 12 days and notified them as such. Suddenly they’re emailing me and snidely telling me it’s my fault they can’t refund me because I’m disputing the charge. I’ve canceled my subscription and will let the credit card company deal with them”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“1. Arrived 10 days after scheduled delivery. 2. 30% of the vegetables were damaged/way past prime/moldy. 3. "Add-ons" were charged to credit card but not shipped 4. Initial box was excellent, each box that followed was less and less favorable 5. Packaging to food ratio makes this an irresponsible way to shop. 6. Customer Service was unresponsive.”

Helpful Report

Posted 4 years ago

Your experience is very important to us and we appreciate you posting. We apologize for any delay in transit that caused your food to be affected in a negative way. We have high standards that we follow and expect that you will receive good quality food at a great price. We also include packing materials intended to help our boxes stay fresh in transit. Our Customer Success team appreciated the chance to look into this for you. They found that for this order, add ons were not purchased. They also looked into concerns regarding the quality of the items and were happy to make it right with a refund. We're always happy to help and if you should need anything else, please let us know at https://www.misfitsmarket.com/contact-us. We're very grateful to have you as apart of our community here at Misfits Market.

Posted 4 years ago

“Never sent the 3rd shipment. No customer service number. Can't get refund. This business has an F rating with the Better Business Bureau for failing to respond to customer issues. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 4 years ago

Thank you for contacting us and leaving your feedback. We understand how much our customers depend on their boxes and we looked into this with our Customer Success team. After research, we did see where you emailed us but then later solved out your ticket. If the customer solves their ticket it will not be seen by a Customer Success representative as it is marked solved/resolved. Our team is still interested in resolving this as soon as possible. When you have a moment, please reach out to us https://www.misfitsmarket.com/contact-us. Thanks.

Posted 4 years ago

“Misfits did not honor a gift certificate that I was given they said their system could not handle the transaction but never gave me credit for it. On the first delivery half the food was rotten, literally. I put a pause on future deliveries and they went ahead and charged me for a second delivery anyway. This has been a total nightmare do not use them!”

Helpful Report

Posted 4 years ago

Thank you for reaching out. We appreciate your feedback and want to address your concerns. As of 2/20 we revamped our gifting program to allow our customers to have the ability to gift more than our Mischief box. Before that change took effect we notified customers by email of any gift cards they purchased that had not been used yet and provided them with codes that would be recognized by our new system. From your email to our Customer Success team, you were attempting to use a now invalid gift card in April. The Customer Success representative wanted to assist and did provide information that the new code would have been sent to the purchaser directly and you would need to contact them for that code as we would have no record of the gift card being connected to you at that time. Once the code was received from the purchaser, you would then be able to add it to your account and have it apply to a future order. Pausing or canceling a subscription will not stop an order that is charged/processed. It will only cancel future orders or if you paused your subscription, pause future orders for the length of time chosen. We expect our customers to receive food that would meet our high standards. Which is why we pack every box fresh the day it is picked up by our third-party shipping partner. We're so sorry that this order was affected in transit and our Customer Success team is here to help. Please reach out to https://www.misfitsmarket.com/contact-us when you have a moment so our team can address this as soon as possible. Thank you.

Posted 4 years ago

“Pros: The produce is typically good quality, with oversized/undersized "ugly" imperfections. But they still taste great. Cons: I've only received one correct box (size and selections) in the past 4 months with a biweekly subscription. Each delivery I've had to contact customer service for missing items, incorrect box size, and once with rotting produce. It's a great idea, but if you allow me to pick the produce, send what I pick. In one box I received 4 pints of grape tomatoes in place of four other items. My most recent (and last box) only had 1/2 of the correct items. If you want fresh produce and don't care about what you get, this is fine. If you rely on this, you can't plan meals and will most likely need to give away duplicate items.”

Misfits Market 2 star review on 30th May 2020

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I sent an email with questions to customer service about the poor state of my shipment, inquiring about the contents of the liquid inside a broken icepack. I didn't hear back till ten days later, shortly after I canceled my subscription. I realize the company is overextended due to COVID but it would have taken less than five minutes to assure me the liquid inside was safe and I would have been able to salvage most of the order. When I didn't hear I tossed most of it. It would have taken less than five minutes to answer my email.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“First box was ok. Nothing noteworthy. 2nd box was pretty nice, but again, could have gotten the same from curbside for the same cost or less. 3rd box was light, and had some old produce (not misfit, old, as in they should never have put it in the box). I emailed, and they said they'd add extra to the next shipment. 4th was delayed, and the entire box was rotten. Everything. I sent photos and they refunded the box. They charged me extra for cold packaging, but my box has the same cold packaging as those not charged extra. They have twice left out add-on items. And three times changed my shipment date, the last two time without notifying me. I've cancelled my subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I have been putting up with rotting vegetables, numerous missing and never-refunded items and unpredictable delivery dates way too long. The last order was supposed to arrive yesterday. Instead, today, I got a notice "your order was cancelled." No explanation, no "we are sorry." Finally cancelling. Should have done it a long time ago.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We truly appreciate it and we're disappointed that you have had this experience. Our team is dedicated to you so we are really grateful that you gave us another chance and also allowed us to get to the bottom of your concerns. Your continued support means a lot so please do not hesitate to contact us at https://www.misfitsmarket.com/contact-us if you need assistance.

Posted 4 years ago

“My first five "Mischief" boxes were amazing. There was a huge variety of lovely produce. I did have a box that did not arrive on time, and then the following week I ended up with 2 boxes spaced a couple of days apart. I wasn't mad, times are tough for businesses due to Covid 19. Then last week I got some rotten produce so contacted their customer service. As others have noted, there was no response to my email. Aside from that rotten produce I've been enjoying the food so much, I decided to up my box to the larger "Madness" box, but what a mistake. I paid for an 18-22 pound box, which weighed in at just under 11 pounds of very sad looking produce. I contacted their customer service again, but cannot get a response. Very disappointing.”

Helpful Report

Posted 4 years ago

We're were very excited to have you join our community and appreciate you sharing your feedback. During the demand created by the pandemic, we wanted to make sure that we could not only serve our existing customers but also responsibly take on new customers in a way that would be fair to both. With this in mind, we implemented holds on new orders and made sure to set expectations around what to expect with communication on our website, in emails, and on our blog. We truly appreciate your patience with us during that time as we all adjusted to the new normal. We're sorry that any of your orders were affected in transit and our Customer Success team was grateful for the opportunity to address any questions/concerns you have had with a refund and credit applied to your next order. Your experience is very important and we expect you to receive high-quality products from us. Therefore, please let us know if we can be of further assistance anytime at https://www.misfitsmarket.com/contact-us. Your support over the following months has meant so much to us. Thank you.

Posted 4 years ago

“All was good until this last order. Didn’t send organic strawberries or blackberries that I added on and paid for, potatoes were rotten, one even had worms in it, and celery was all brown and bruised. Waited 7 days for a reply from customer service...nothing yet. Canceled my subscription today.”

Helpful Report

Posted 4 years ago

Your feedback matters to us and we appreciate you taking the time to leave this review. Our Customer Success team was grateful for the opportunity to provide a refund. Thank you for your patience while they looked into this and we apologize for any delay. All of our boxes are packed fresh the day they are picked up by our third-party shipping partners. Therefore, we're sorry any of your produce was affected in transit. Our team has looked into this with our partners and this is not the norm. Please do not hesitate to reach out to us at https://www.misfitsmarket.com/contact-us if we can do anything else for you.

Posted 4 years ago

“When I joined last November, everything was great. Since mid March 2020 things went seriously downhill. This is Mid May now-and the company still hasn't gotten themselves organized. Initially, I was very understanding, but after 10 weeks of this, my patience has run out. I received boxes that sat on the FEDEX truck for five days, received one box with only half the produce. This week the label was created on 5/13/2020 for a 5/15/2020 delivery. That order has still not left Misfits on 5/19/2020. And they are supposed to be working on this weeks' order. Their customer service is terrible. You can't call them, and they respond to emails after 3.5 weeks. The order with only half the produce was responded to after 3.5 weeks. They gave me a 50% discount on the next order.....which is not likely to arrive either. Will pause the subscription....maybe pick up again in the fall.”

Helpful Report

Posted 4 years ago

We want every customer to enjoy their order with us and we thank you so much for ordering. We're sorry any of your orders were affected around the time the pandemic started. We strive to provide the best experience for our customers, and we offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests, but we have since increased our staff to meet demand. We do use third-party delivery carriers that are committed to making sure your order arrives to you as quickly as possible, and we're disappointed your order didn't arrive in a timely fashion. Our Customer Success team appreciated the chance to discuss your concerns and offer a credit for the items that you reported as missing. Our team is always here for you and values your feedback. They have taken it to heart and shared it with the appropriate parties. Please let us know if you should need us again at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

“I was a loyal customer until recently, when understandably during covid-19, their supply chain has been disrupted. Having delayed orders would have been completely understandable, but they don't provide updates on when to expect your order, or how delayed it will be, which makes it impossible to plan. I was leaving town a few weeks ago, and my box was 4 days late, making it so the entire box of food would go to waste because we were leaving the next day. I reached out to their customer service team, who responded 3 weeks later, with no refund, and took no responsibility for their role in this disruption of service. Truly horrible customer service, not worth the money nor the inconvenience of not being able to plan.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“First three boxes arrived fine- this past week I was informed the shipment went out - was a one day delay due to Covid19- which was fine, but FedEx sent a shipment notice that I would receive it the next day(Thursday).... did not receive the order until late Saturday afternoon. FedEx held my order on their truck for 5 days and when I opened it, it was spoiled! I sent pics to FedEx and Misfits and no one responded. I then called both companies, and was put on hold at FedEx for 20 minutes and the call dropped. Misfits has not responded and it is impossible to get a hold of them. I canceled my subscription- and I am out $45.00.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“The quality & quantity have both gone way down in the past few months. Super bummed about it”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I started Misfits due to Covid-19 and the accessibility of going to the grocery store. For the first 3 weeks (3 deliveries), it was fine and I was actually quite happy with the produce I had received. After that, my next box was half rotten. Then, my box was damaged and was never sent to me and I had to email them for a refund, which took over a week to be responded to. Then, I started being charged for my boxes, they were being 'shipped' but never arriving to me. This happened 3 times. The customer service is THE WORST- no one to speak to, emails take over a week to get a response (if they even respond), and you won';t get a refund even if you don't receive your box. Ended up calling my bank. Skip using them! Logistical and customer service nightmare.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“I have purchased three boxes from MSFTS market. Only one box has reached me. You cannot contact customer support. I have emailed them three times. They do not answer their telephone number. I am out $100.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 4 years ago

“Very disappointed. Asking too much for rotten food. I emailed to complain about the quality of the products received and included pictures. It's been a couple weeks and Misfits market still hasn't replied.”

Helpful Report

Posted 4 years ago

We're very sorry for any delay in response. We strive to provide the best experience for our customers, and we offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests, but we have since increased our staff to meet demand. Every box is freshly packed before it leaves our facility and we use materials to maintain freshness in transit. Our customers should expect high-quality products and what has occurred here is not the norm. We appreciated your patience while our Customer Success team refunded you for the oranges. Please don't hesitate to reach out to us at https://www.misfitsmarket.com/contact-us as we're always happy to help.

Posted 4 years ago

“Like many other customers, Misfits started out GREAT! But then, instead of sticking with a successful business plan they over extended their customer base. We started our ordering in January 2020. We received 4 nice boxes and referred many friends. Then the Covid-19 panic hit.... And Misfits is not worth a penny. First came the delays without adjusting their charges. Yep, they actually charged me for a second order when the prior week's box had NOT even shipped!! Then I had two Madness boxes arrive within 3 days of each other...but at least we received the correct poundage of produce. The following shipment, the box was physically half the width of our normal box and only had 14 pounds of produce. I figure they made an honest mistake so I contacted customer service immediately to let them know that they accidently sent us a Mischief box. These boxes are to contain only 10 -13 pounds of produce. Then the next week's produce arrived and again, I have paid $40.50 and I ONLY received 9 pounds of produce! I have sent THREE emails to customer service and they have NOT even replied!! I am so disappointed with the integrity of this company! They are THIEVES!!! And the last box the produce that we did receive was slimy. I am a VERY disappointed customer. Do NOT sign up as it just continues to get worse and worse and worse! It's a really shame because this business had potential.”

Helpful Report

Posted 4 years ago

We appreciate the time you have taken to write your review. We're sorry for any delays or concerns you had with your orders at the beginning of the pandemic. Because of the demand of the pandemic, we did introduce a hold on new orders. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. During this time we made sure to set expectations around when orders would ship through communication on our website, in emails, and on our blog. Thank you for reaching out to our Customer Success team so one of our representatives could address your concerns and refund you for one of your orders. Your feedback is always important to us and we are very grateful to have you as a part of our Misfits Market community and appreciate your continued support. As always, if you need us, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews