Name: Misfits Market
Rating: 1.43

“I sent an email with questions to customer service about the poor state of my shipment, inquiring about the contents of the liquid inside a broken icepack. I didn't hear back till ten days later, shortly after I canceled my subscription. I realize the company is overextended due to COVID but it would have taken less than five minutes to assure me the liquid inside was safe and I would have been able to salvage most of the order. When I didn't hear I tossed most of it. It would have taken less than five minutes to answer my email.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“First box was ok. Nothing noteworthy. 2nd box was pretty nice, but again, could have gotten the same from curbside for the same cost or less. 3rd box was light, and had some old produce (not misfit, old, as in they should never have put it in the box). I emailed, and they said they'd add extra to the next shipment. 4th was delayed, and the entire box was rotten. Everything. I sent photos and they refunded the box. They charged me extra for cold packaging, but my box has the same cold packaging as those not charged extra. They have twice left out add-on items. And three times changed my shipment date, the last two time without notifying me. I've cancelled my subscription.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I have been putting up with rotting vegetables, numerous missing and never-refunded items and unpredictable delivery dates way too long. The last order was supposed to arrive yesterday. Instead, today, I got a notice "your order was cancelled." No explanation, no "we are sorry." Finally cancelling. Should have done it a long time ago.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. We truly appreciate it and we're disappointed that you have had this experience. Our team is dedicated to you so we are really grateful that you gave us another chance and also allowed us to get to the bottom of your concerns. Your continued support means a lot so please do not hesitate to contact us at https://www.misfitsmarket.com/contact-us if you need assistance.

Posted 3 years ago

“My first five "Mischief" boxes were amazing. There was a huge variety of lovely produce. I did have a box that did not arrive on time, and then the following week I ended up with 2 boxes spaced a couple of days apart. I wasn't mad, times are tough for businesses due to Covid 19. Then last week I got some rotten produce so contacted their customer service. As others have noted, there was no response to my email. Aside from that rotten produce I've been enjoying the food so much, I decided to up my box to the larger "Madness" box, but what a mistake. I paid for an 18-22 pound box, which weighed in at just under 11 pounds of very sad looking produce. I contacted their customer service again, but cannot get a response. Very disappointing.”

Helpful Report

Posted 4 years ago

We're were very excited to have you join our community and appreciate you sharing your feedback. During the demand created by the pandemic, we wanted to make sure that we could not only serve our existing customers but also responsibly take on new customers in a way that would be fair to both. With this in mind, we implemented holds on new orders and made sure to set expectations around what to expect with communication on our website, in emails, and on our blog. We truly appreciate your patience with us during that time as we all adjusted to the new normal. We're sorry that any of your orders were affected in transit and our Customer Success team was grateful for the opportunity to address any questions/concerns you have had with a refund and credit applied to your next order. Your experience is very important and we expect you to receive high-quality products from us. Therefore, please let us know if we can be of further assistance anytime at https://www.misfitsmarket.com/contact-us. Your support over the following months has meant so much to us. Thank you.

Posted 3 years ago

“All was good until this last order. Didn’t send organic strawberries or blackberries that I added on and paid for, potatoes were rotten, one even had worms in it, and celery was all brown and bruised. Waited 7 days for a reply from customer service...nothing yet. Canceled my subscription today.”

Helpful Report

Posted 4 years ago

Your feedback matters to us and we appreciate you taking the time to leave this review. Our Customer Success team was grateful for the opportunity to provide a refund. Thank you for your patience while they looked into this and we apologize for any delay. All of our boxes are packed fresh the day they are picked up by our third-party shipping partners. Therefore, we're sorry any of your produce was affected in transit. Our team has looked into this with our partners and this is not the norm. Please do not hesitate to reach out to us at https://www.misfitsmarket.com/contact-us if we can do anything else for you.

Posted 3 years ago

“When I joined last November, everything was great. Since mid March 2020 things went seriously downhill. This is Mid May now-and the company still hasn't gotten themselves organized. Initially, I was very understanding, but after 10 weeks of this, my patience has run out. I received boxes that sat on the FEDEX truck for five days, received one box with only half the produce. This week the label was created on 5/13/2020 for a 5/15/2020 delivery. That order has still not left Misfits on 5/19/2020. And they are supposed to be working on this weeks' order. Their customer service is terrible. You can't call them, and they respond to emails after 3.5 weeks. The order with only half the produce was responded to after 3.5 weeks. They gave me a 50% discount on the next order.....which is not likely to arrive either. Will pause the subscription....maybe pick up again in the fall.”

Helpful Report

Posted 4 years ago

We want every customer to enjoy their order with us and we thank you so much for ordering. We're sorry any of your orders were affected around the time the pandemic started. We strive to provide the best experience for our customers, and we offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests, but we have since increased our staff to meet demand. We do use third-party delivery carriers that are committed to making sure your order arrives to you as quickly as possible, and we're disappointed your order didn't arrive in a timely fashion. Our Customer Success team appreciated the chance to discuss your concerns and offer a credit for the items that you reported as missing. Our team is always here for you and values your feedback. They have taken it to heart and shared it with the appropriate parties. Please let us know if you should need us again at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I was a loyal customer until recently, when understandably during covid-19, their supply chain has been disrupted. Having delayed orders would have been completely understandable, but they don't provide updates on when to expect your order, or how delayed it will be, which makes it impossible to plan. I was leaving town a few weeks ago, and my box was 4 days late, making it so the entire box of food would go to waste because we were leaving the next day. I reached out to their customer service team, who responded 3 weeks later, with no refund, and took no responsibility for their role in this disruption of service. Truly horrible customer service, not worth the money nor the inconvenience of not being able to plan.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“First three boxes arrived fine- this past week I was informed the shipment went out - was a one day delay due to Covid19- which was fine, but FedEx sent a shipment notice that I would receive it the next day(Thursday).... did not receive the order until late Saturday afternoon. FedEx held my order on their truck for 5 days and when I opened it, it was spoiled! I sent pics to FedEx and Misfits and no one responded. I then called both companies, and was put on hold at FedEx for 20 minutes and the call dropped. Misfits has not responded and it is impossible to get a hold of them. I canceled my subscription- and I am out $45.00.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“The quality & quantity have both gone way down in the past few months. Super bummed about it”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I started Misfits due to Covid-19 and the accessibility of going to the grocery store. For the first 3 weeks (3 deliveries), it was fine and I was actually quite happy with the produce I had received. After that, my next box was half rotten. Then, my box was damaged and was never sent to me and I had to email them for a refund, which took over a week to be responded to. Then, I started being charged for my boxes, they were being 'shipped' but never arriving to me. This happened 3 times. The customer service is THE WORST- no one to speak to, emails take over a week to get a response (if they even respond), and you won';t get a refund even if you don't receive your box. Ended up calling my bank. Skip using them! Logistical and customer service nightmare.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I have purchased three boxes from MSFTS market. Only one box has reached me. You cannot contact customer support. I have emailed them three times. They do not answer their telephone number. I am out $100.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“Very disappointed. Asking too much for rotten food. I emailed to complain about the quality of the products received and included pictures. It's been a couple weeks and Misfits market still hasn't replied.”

Helpful Report

Posted 4 years ago

We're very sorry for any delay in response. We strive to provide the best experience for our customers, and we offer dedicated customer support via email in the event of any issues. At the time of your outreach, our Customer Success team experienced a rapid uptick in requests, but we have since increased our staff to meet demand. Every box is freshly packed before it leaves our facility and we use materials to maintain freshness in transit. Our customers should expect high-quality products and what has occurred here is not the norm. We appreciated your patience while our Customer Success team refunded you for the oranges. Please don't hesitate to reach out to us at https://www.misfitsmarket.com/contact-us as we're always happy to help.

Posted 3 years ago

“Like many other customers, Misfits started out GREAT! But then, instead of sticking with a successful business plan they over extended their customer base. We started our ordering in January 2020. We received 4 nice boxes and referred many friends. Then the Covid-19 panic hit.... And Misfits is not worth a penny. First came the delays without adjusting their charges. Yep, they actually charged me for a second order when the prior week's box had NOT even shipped!! Then I had two Madness boxes arrive within 3 days of each other...but at least we received the correct poundage of produce. The following shipment, the box was physically half the width of our normal box and only had 14 pounds of produce. I figure they made an honest mistake so I contacted customer service immediately to let them know that they accidently sent us a Mischief box. These boxes are to contain only 10 -13 pounds of produce. Then the next week's produce arrived and again, I have paid $40.50 and I ONLY received 9 pounds of produce! I have sent THREE emails to customer service and they have NOT even replied!! I am so disappointed with the integrity of this company! They are THIEVES!!! And the last box the produce that we did receive was slimy. I am a VERY disappointed customer. Do NOT sign up as it just continues to get worse and worse and worse! It's a really shame because this business had potential.”

Helpful Report

Posted 4 years ago

We appreciate the time you have taken to write your review. We're sorry for any delays or concerns you had with your orders at the beginning of the pandemic. Because of the demand of the pandemic, we did introduce a hold on new orders. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. During this time we made sure to set expectations around when orders would ship through communication on our website, in emails, and on our blog. Thank you for reaching out to our Customer Success team so one of our representatives could address your concerns and refund you for one of your orders. Your feedback is always important to us and we are very grateful to have you as a part of our Misfits Market community and appreciate your continued support. As always, if you need us, please reach out to us at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“I have been a customer for 2 years. Over the years, I have been mostly happy. Sometimes you get a nasty piece of lettuce or something that has gone bad. They typically order a portion refund like a few dollars. I am highly disappointed in their service at this point. They warn you that because of CVID19, boxes will be 1-2 days late. No, more like 4-5 days late. The tracking is completely inaccurate. I mean this is food! I need to know when it will come so I can be home to refrigerate it. Last week, the tracking said Saturday, it did not come until Monday! And I contacted someone Saturday night and did not receive a response until Tuesday! Now, I am waiting on my Friday box to come and it is Thursday! First it said Monday, then Wednesday and I still don't have it. Not to mention, the produce amount is a lot smaller for the same amount of money. I used to get way more food than I do now. They are clearly spread very thin and unable to keep up with demand. They really need to hire real customer service.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“No customer service. Never got package. But got charged. Attempt 3 times to reach out to them by email. Package is over a week late.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“I have never before posted a review of anything, but Misfits Market is to be avoided at all cost! Problems are: 1. I joined and then cancelled my subscription within one hour. They acknowledged the cancellation and 3 weeks later sent and charged me for a box. No way to contact customer service via phone and emails unanswered. 2. The fruit and vegetables were mostly rotten and spoiled except for hot peppers 3. The labels on the spoiled veggies indicated that many were from Mexico- so much for helping local organic farmers. Basically a huge scam and I am so disappointed as I truly try to support local organic farms”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry for any disappointment you experienced with this order! We do source from outside the U.S. but a large number of our farm partners who provide us with organic produce are located here in the United States. In order to diversify the box selection, we will work with carefully selected, certified-organic growers within the Americas (and sometimes beyond) to procure items like avocados and citrus. Our primary focus remains delivering quality food while breaking the cycle of food waste. Unnecessary food waste is happening everywhere, which is why we need to go where there’s a big opportunity to help. All of our subscription box produce is certified organic, regardless of where it comes from. A team of USDA-accredited certifiers operates in Mexico to ensure everything being exported is meeting the organic standard we have here in the states. We also save our customers up to 40% compared to the grocery stores while ensuring the farmers we work with receive a fair price for the fruits of their labor. Since you had already processed your order when you signed up for our service you would not be able to cancel it. Canceling a subscription will not cancel an order that has already been placed and processed. It will only prevent any future charges from being billed. We understand that when you received this order you were not pleased with the quality. We're sorry this order did not meet our quality standards. We pack every box fresh and our customers should expect to receive high-quality produce. We do appreciate you so much for reaching out to our Customer Success team via email. Our Customer Success team does not provide phone support but appreciated the opportunity to make this right with a full refund for this order. If you should need anything else or have questions, please let us know at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My food was FINALLY supposed to be delivered to day after waiting over a month. When I track it it says it hasn't even been picked up, only that shipment info was sent to FEDEX two days ago. Does that mean the food has been sitting in a box since for two days, now three? It looks like it won't come today since it's 3pm and it hasn't even been picked up. No updates from company, does not respond to phone calls or emails. NOT WORTH IT.”

Helpful Report

Posted 4 years ago

Thank you for placing your order with us. When you placed your first order, there was a hold in place on new orders because of the demand created by the pandemic. We wanted to make sure that we could not only serve our existing customers during that time but also responsibly take on new customers in a way that would be fair to both. Therefore, we initiated the hold on new orders and made sure to set expectations around when the first order would ship through communication on our website, in emails, and on our blog. In some cases, we had to push back the date of the first shipment for new customers that had been placed on hold as we implemented evolving safety protocols. We let customers know when this was the case. As we always want to make sure our customers stay informed of any changes we try our best to offer multiple touchpoints where it's accessible. Rest assured all boxes are packed fresh the day they are picked up by our third-party shipping partners. Our Customer Success team currently provides support via email and we do not offer phone support. We appreciated you reaching out to us by email and one of our dedicated Customer Success representatives was happy to address your concerns. Thank you for your patience regarding this and please do not hesitate to contact us if you need anything else at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

“My latest delivery has prompted me to research what others are saying about this company & the quality of produce that is delivered. It seems that they send the best produce to new customers to get them hooked then gradually the quality declines. For the last three weeks, I have received rotting over-ripe fruit and vegetable in my box. Some were beyond, edible. Rotting summer squash, celery - limp & dry, mangos so mushy I could put my finger right through them and most of the other items were on the verge of rotting. I revived the lettuce & kale in water as them were limp & dry. Thanks for sharing. You would be amazed at the difference between my first & last delivery. I could only upload one pic - this is from my recent delivery.”

Helpful Report

Posted 4 years ago

While we're passionate about saving food, we're also very passionate about the customer experience. We understand that you have some concerns but in order to look into this further, we will need some identifying information from you. Please contact us at https://www.misfitsmarket.com/contact-us with the email associated with your account or an order number so a member of our Customer Success team can assist you. Thank you so much!

Posted 3 years ago

“On occasion, I have had a decent experience with them.However, the experiences have gone WAY down hill, with NO response from their support people. No return emails. No refund. Nothing. The ONE limp carrot I got last week was a perfect match for the rotten orange and the soggy slimy mango. Someone anther packing facility must have eaten my green beans, because they certainly were not in my skimpy box. Started out decent some months ago, and has gone downhill ever since. Borders on fraudulent. Refund? Oh no! Hot even a response! I'm out!”

Helpful Report

Posted 4 years ago

We appreciate you and thank you for your feedback regarding this. We would never send any food that was not safe to consume. So thank you for reaching out to our Customer Success team so they could take a look at your concerns as soon as possible. The Customer Success agent you worked with was pleased to provide you with two 50% off credits towards a future box. We appreciated your patience as they took care of you. We were very happy to send out your next order and have been very grateful for your support over the many months since then. We're always here for you at https://www.misfitsmarket.com/contact-us so feel free to reach out any time.

Posted 3 years ago

“My box came and it was horrible, everything was moldy or wilted and the very small potatoes already had eyes growing. Emailed them and first they offered 20 % off when I refused , it turned into 50% off my next box. I wanted a new box which they don’t do. They would rather lose customers then send a new box. Why should I pay for a box that was not up to standards, and only get 20 or 50 % off the next box. It’s ridiculous, please don’t order from here. What you pay can buy bags of fresh produce!”

Helpful Report

Posted 4 years ago

Thank you so much for ordering with us. It is very important you receive quality food at a great price. Which is why we pack every box fresh before it leaves our facility and use materials to maintain freshness in transit. We apologize for the way this order was received and truly appreciated you reaching out to notify our Customer Success team. Due to changing inventory, all items previously chosen in this order were not available to send out in a box identical to what you had. However, the Customer Success representative you worked with did provide credits on a future box as well as refund this order in full. We were very grateful for the opportunity to resolve with the options available. We appreciate your patience and if you should need us, we're here for you at https://www.misfitsmarket.com/contact-us.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Misfits Market Reviews