Missfiga Reviews

Name: Missfiga
Rating: 2.44

2.4 Rating 234 Reviews

36 %

of reviewers recommend Missfiga

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Metrics

2.4

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week

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Barbara Mitchell

Grace

Anonymous

Anonymous // 01/01/2019

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“I Ordered 2 dresses before Christmas first time ordering from them I returned one which they received on 22nd December I'm still fighting for refund, I've spent the past month repeating myself in emails with details they ask for and now they just ignore them. I have to contact trading standards to sort this out. Awful customer service and I certainly won't be ordering again.”

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Posted 2 years ago

“First time shopping with Missfiga - I purchased the Julietta khaki dress and I was impressed with the quality, it has long sleeves made from thick fabric. Delivery was so fast and sizing was good. I have already recommended to friends”

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Posted 2 years ago

“Delivered quicker than stated online. Loved my dress sad I had to send another item back as it was too big. But will definitely buy from you again”

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Posted 2 years ago

“Amazed by an almost instant response. Had a delivery question.”

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Posted 2 years ago

“I emailed to find the status of my refund. It was all sorted promptly and the refund was already on the way back, received very quickly. Thanks to Nadia you are a real star”

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Posted 2 years ago

“I returned two dresses and was told I had been refunded! But no refund has been received. They re now not responding to my emails. Have now contacted trading standards! PLEASE DO NOT BUY FROM THIS COMPANY”

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Posted 2 years ago

“Items dispatched, never received. Dispatched 2nd time, arrived 3 weeks later. Returned, no refund. Advised by you 17th Nov refund processed, still no refund. Poor company, Facebook should not allow advertising”

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Posted 2 years ago

“Returned items but no refund over 2 weeks ago poor service no communication on there behalf I keep emailing but no response”

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Posted 2 years ago

“Absolutely awful customer service. Spent £160 with them in dresses for a wedding. Paid for next day delivery before cut off of 5pm but they arrived 2 days later after I needed them. I emailed them at the time and then spent £10 on recorded delivery to send them back. They were signed for at the beginning of January and after several emails to customer services where they keep asking me for the same information (my tracking details) they are now not responding to any of my emails. They now have £160 of my money, and £160 worth or dresses. Win win for them. Absolutely shocking company.”

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Posted 2 years ago

“I have never dealt with such useless company! Goods sent but but still not refund and NOONE is responding to my emails!”

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Posted 2 years ago

“Ordered 2 item sent one item back after numerous emails and messages on Facebook still no refund I sent item back 30/11/21 I have now gone to my bank for charge back due to them never resolving this. Company is the worst I have ever used NEVER USE THEM”

Helpful Report

Posted 2 years ago

“I ordered a few items on the 3rd November and I didn’t receive one of my items (a skirt). I messaged them and gave my order number. A month later I heard nothing so I got in touch again regarding the order. On the 9th December I was told that the item had been re-sent. I still have not received this item!”

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Posted 2 years ago

“Extremely happy with my most recent purchase, I have used this site multiple times and been happy with the product and service”

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Posted 2 years ago

“I would not recommend this untrustworthy company from poor sizing to bad customer service and missing refund their is absolutely nothing I would recommend to anyone about Missfiga.”

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Posted 2 years ago

“I really wouldn't recommend buying from this company. I returned an order, which was delivered by Royal Mail on 4th November. I gave it some time for the company to process the refund and then e-mailed them to ask if I could be refunded. I don't know how many times I messaged them asking for a refund with proof of postage until I finally got a refund around the 18th December. The thing that really irritated me was not the fact the refund took so long, but that they kept constantly asking me for the same information (when I'd already provided it). I would provide perfectly polite and professional e-mails with proof of postage, which they would respond to and then ignore It just seemed extremally disorganized. I also ordered a dress, which never arrive and they cancelled it but then charged me £5.00 for delivery. Why an earth should I have to pay postage for something that has never arrived!? I don't think I have never been more infuriated with a clothes company in my life.”

Helpful Report

Posted 2 years ago

“Really bad customer care. Ordered a top on the 13th December, its not arrived till this day,or even made it to yodel. Sent a few emails no response.”

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Posted 2 years ago

“Still no refund after sending goods back in October, countless emails and no reply , no phone number to call that you could talk to someone absolutely disgusting customer service. £90 that I will now have to pay on my Klarna and goods returned, never order goods from this company”

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Posted 2 years ago

“Ordered 28th July.goods were sent and returned within a week.still no refund of £90.emails are ignored.i have also sent letters which I expect go straight in the bin.tried to help the smaller businesses and this is how they have repaid us by stealing my £90 also a lot more customers from the reviews I have read. Even sent me an email last week offering me 30% discount for a Black Friday deal.as if I would ever buy from you again.”

Helpful Report

Posted 2 years ago

“Possible the worst customer service ever, sent items back (recorded) when they didnt refund i checked they had recieved, they wanted proof that the items were delivered back then after spending 2 weeks emailing as they have no phone number they offered me a credit note... i told them that I did not want this and they fianlly agreed to refund me.. its been a week and ive still not recieved my refund and they have stopped responding to Emails.. Honestly one of the worst companies out there... do yourself a favour a steer clear”

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Posted 3 years ago

“First time shopper where I recently bought a couple of dresses, I was sceptical at first of the quality but they looked amazing. Not only were they good quality but they were delivered to me within a dew days. Will be orderings a load more for Xmas”

Helpful Report

Posted 3 years ago

Missfiga is rated 2.4 based on 234 reviews