Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

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“Great quality and fast delivery!”

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Posted 7 years ago

“amazing clothing ans sevice”

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Posted 7 years ago

“Great packaging of clothing. Fast delivery and cheap delivery.”

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Posted 7 years ago

“I love the clothes they always have new stuff and something for everyone to choose from I honestly love shopping at missguided as the clothes are amazing quality and the deliveries arrive the next day for a great price, the clothes are really good for the price as well.”

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Posted 7 years ago

“AWFUL customer service, possibly the worst customer service I've ever encountered... they will pretend they are addressing your problem, and pretend they have done as much as they can but actually they have done nothing about it, nor do they care. Even the delivery company Hermes that works with them admits they're useless with sorting out any problem or error.”

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Posted 7 years ago

“They have really good sales and love the periodic free delivery offers as well as student discount. My packages always arrive on time and I find it really easy to make returns as the returns labels are always enclosed in the package. I also really love the random little surprises enclosed, like discount codes and samples of sweets.”

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Posted 7 years ago

“I cannot recommend Missguided enough. Their range of clothing and styles suit anyone of any shape and their sizes are a perfect fit. Ordering is easy, and they often have discounts and offers on delivery which makes ordering so much easier!”

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Posted 7 years ago

“Paid for next day delivery on Friday. .. it's Monday and still item, they forgot about it and said I'll have it in the next 48 hours but won't refund the next day delivery. ..the worst company ever ...thieves”

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Posted 7 years ago

“I ordered a dress from Missguided which upon arrival wasnt the colour I had wanted. I returned the item promptly without even trying the dress on to then recieve an email from Missguided advising there were marks on the dress and they would not accept a refund. The dress was returned to me with dirty black marks all over the front, I am furious about this as there is no way those marks were on the dress when I returned it, given that I didnt even try it on and the marks are black. I have emailed Missguided with no response and am extremely unhappy with the service and will not be ordering anything in the future. I am now left with a dress I dont want full of black marks which I believe looks like it has been dropped on a dirty warehouse floor!”

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Posted 7 years ago

“My order never turned up! And I didn't get a refund”

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Posted 7 years ago

“Always quick delivery an great prices for quality clothes”

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Posted 7 years ago

“Delivery was quick, and my new dress fits perfect....nevwr fail to impress!!! 5* service missguided!!!!”

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Posted 7 years ago

“Everytime I order from them I am always impressed, the product always looks even better in person! The prices are so worth the quality, I LOVE IT!”

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Posted 7 years ago

“Made an order and paid for next day delivery as I needed items for a sudden event the next day. Waited in all day for the driver but no one came. Eventually I get an email at night saying they've just attempted to deliver but no one was in. I was in absolute shock. I have security cameras in my house thank god that clearly shows no one came at all. Driver clearly just lied and couldn't be bothered to deliver to my house, or just simply ran out of time!!!!! I call Misguided to tell them and they say that I will now have wait in again all day the next day........ so I bregudgingly do this. The driver then turns up late evening, doesn't even ring the doorbell & throws the parcel in my porch (as seen on camera). I open said parcel and guess what..... they've sent me the wrong item. Call them up again, and they tell me that I now have the responsibility to return this back to them if I want to get the correct item, even though this was THEIR mistake. They refused to arrange a collection of their wrong item. Why should I have to waste my time and petrol sending the item back due to their mistake? Absolutely shambolic service from start to finish. Will never buy anything off them ever again and will be sure to tell everyone I know and work with not to bother either. The stress they cause just isn't worth it. Clothes are cheap looking and crap too!!!”

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Posted 7 years ago

“The dress came when it said it would and it was what was shown in the photos”

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Posted 7 years ago

“Good customer service. Quick delivery”

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Posted 7 years ago

“Always get a quick delivery.”

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Posted 7 years ago

“Super quick delivery”

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Posted 7 years ago

“I came across this website as someone on Instagram plugged it, and the clothes looked cute on the website. First off, the clothes look SO CHEAP when you receive them. The shipping takes WAY LONGER than advertised, and it comes in a flimsy bag. They will NOT cover returns even if the clothing arrives damaged or late. They WILL offer a refund on your shipping if you put in a LOT of time and effort, but only in the form of a store credit.. which, will be a faulty code. So, they'll be nice and offer you a new code, BUT, they'll NEVER send it, and turn around to say they NEVER offered it to you in the first place. In addition, they must teach their customer service agents to talk like middle-schoolers, because after talking with them in their "online chat", I always want to rip my hair out. I will absolutely NEVER purchase from this terrible store again, and I advise you all to do the same!”

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Posted 7 years ago

“I have returned 2 dresses & I have only received the refund for one of my dress and each time I contacted Missguided I've been told that I've either already received the refund or it will take 4-10 days..weeks after I still have not received my refund for my 2nd dress and each time I'm getting fob off by Missguided. The customer service was so poor and to top it all off I cannot get a straight answer to where my refund is or when I will receive it. I am so disappointed with the treatment by Misguided I never thought these things happen any more customer obviously don't come first. Policy and procedures needs to be looked at Missguided I've been so frustrated by your process. Don't bother to shop there it may be at a reasonable price but not good for your mental health if anything goes wrong! You'll might go crazy trying to sort thing out with them! they are quick to take your money but not quick to refund or make things right when they go wrong. They are good at fobbing you off with email....also save yourself the stress don't bother”

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Posted 7 years ago

Missguided is rated 2.7 based on 1,069 reviews