“false Advertising, this is NOT A MONEY BACK GUARANTEE company, when I looked up if this company was legit it said this company WAS SUSPICIOUS, surprise, surprise”
“Cheaply made sofa not worth £550 ,broken already and not even had it a full month im fuming,i feel mugged off now have to find a new one, the delivery was bad also because didn't get updated on delivery until the day before delivery”
“Delivery took ages .. I was promised a small refund cuz the delivery was delayed twice that I never got and the quality of the wardrobe it’s not the best”
“I still don’t have my delivery despite being told 3 different delivery dates and having to take 2 days off work to wait in for it. And I still do not have my order!!!”
“I still have not received my order, although it is now several days beyond mn estimated delivery window
I've received no communication about why my order hasn't arrived or when it is likely to.”
“I still haven’t received my refund after returning sofas over a month ago!!!! Poor customer service and the company fail to honour customers rights with returns!!!!”
“Customer service was atrocious! My item was sent straight back to the seller after one lousy attempt, they didn't even bother reattempting. Neither was there any communication. Contacted MN about the issue and they couldn't have been more impassive about the situation. They said that I would be charged £90 because the delivery failed and were reluctant to give me a refund. It was a nightmare getting anywhere with them. Avoid at all costs!”
“Shocking product, damaged in numerous places. Staff do not answer phones and after 30 mins (roughly) you get cut off. The only way they can redeem themselves is by expediting my refund.”
“I have still not received my delivery of the shelves I ordered. MN told me it has been delivered but I assured them it hasn't. They told me they would chase the delivery company. I have chased and heard nothing. If I don't receive confirmation that my shelves have been dispatched or a refund processed in the next two days I will be taking this further.”
“Failed to deliver product on time, failed to give me another delivery date. After over 6-7 weeks worth of waiting they decided to deliver my item after saying I want a refund. I will not be using again…useless company”
“Advertised as free delivery to my postcode. They then tried to charge me an extra £92 surcharge days after I put the order in. When I queried why they were asking me for extra cash after advertising delivery as free to UK mainland, they said they could not fulfil my order and issued me a refund. Pointless waste of time. The customer service over the phone and email was shocking - they don't care about their customers. I'd advise not to shop here even if you see something at a reasonable price. It's not worth the risk. Look at all the negative reviews (as I wish I had done before purchasing anything). Still awaiting refund also...”
“Asked for an exchange as the item stunk,wasn't a new smell,more damp smell, kept saying I need to reply to all these different emails,which I hadn't had, won't be buying from them again and wouldn't recommend.”
“Where do I start with this tin pot company. Be aware you cannot speak with them and they bat away any attempt to email them.
My wardrobe came with 2 smashed sliding doors. Unfortunate but I understand these things happen. It’s how a company reacts that makes the difference.
We were told by the delivery company he would log the damage and left us with relevant paperwork for this. I also used their online damage for another small issue that’s okay now and closed. But they keep asking me to refer back to that. I don’t like leaving negative reviews but that have left me with no alternative. 3 weeks on I’m still waiting for my wardrobe doors with no answer to when or if I will get them.”
“Delivery is not acceptable. Left down stairs,I needed to get wardrobe to second floor to my flat by myself. Delivery guys told me that the best for me - to complain. Awful.”
“Took 2 weeks to receive my set of drawers, then when i came to build it and count all the parts, one of the side panels was missing and therefore i could not build the unit at all. I was told to ring the after sales support line to resolve and all they did was divert me to send an email to aftersales and it will be dealt with. Really poor customer service and still no solution or offer of recompense for the disruption or to keep me as a customer.”
“I returned the item and they didn't refund me! Came with missing parts and the instructions were from another wardrobe. Useless company and costumer service. Avoid!!”
“Without a doubt, the worst company I've ever had to deal with. No updates regarding delivery/shipping status provided. First order arrived damaged. Replacement order in even worse condition. All in all over a month of back and forth emails to get a refund. Avoid at all costs.”
“Come damaged and I've sent a return form about a week ago no response just sitting there damaged waiting to be returned not happy about the service at all. Rang up filled the form nothing from it”
“I just moved into an RV and was looking for a mattress for the platform in the bedroom but it’s a special size so there weren’t a ton of options so I very carefully read reviews, looked at stars of different things, and read the description. Despite slim pickings’, I still needed a firmer mattress due to a severe back injury I’ve had and in the very description it speaks of being pain relieving, to which I was a bit skeptical but everything else looked really good so I went ahead and took a chance on it. Boy am I glad I did! It only took about 2 days to decompress fully from the box. It’s quite firm yet soft enough to sink in just a little, like the perfect amount. Now let me touch on this cooling effect and pain relieving factors. WOW! I mean WOW! I have been sleeping beautifully for days now, sleeping without waking up in the middle of the night due to back pain from laying down that long and I normally wake up for the day in a world of pain and have to take my pain meds before I can even sit up and stand up (successfully). I have not woken up with an ounce of pain, I wake up refreshed and ready for the day. This morning I didn’t even have to start the schedule of my 4 times a day medication upon opening my eyes during normal life with my normal what I thought was a great bed, a Serta. The cooling feature is just as wonderful. It feels great, I haven’t gotten the least bit warm as I usually do. So the description of the mattress is spot on, believe every word of it and what a bargain price for all of that!! When it comes time to replace it in my stationary, lived in full time RV, I will never get any other mattress. This mattress literally has everything I’ve ever wanted in a mattress and for such a great price at that. Needless to say, there are no cons whatsoever.”
