“The delivery from the company was over 2 months. When I tried to cancel the order due to such a long delay - they started threaten with extra charges even though it was them not me at breach of the contract. Avoid if you are after smooth and efficient customer service and timely delivered order.”
“Avoid this company at all costs, ordering and dealing with them has been the worst customer experience. I ordered a black bed which arrived over 2 weeks late. When we was unpacking the bed we realised they had sent us a black headboard and blue side panels & footboard. It’s impossible to speak to someone and when you do email they don’t take any responsibility or provide any useful information what so ever. It then took them over 3 weeks to deliver us the correct parts (we felt we had no choice but to wait because like so many other have said we feared they would tell us we would be charged to have it collected & returned… despite it being their mistake!!)
I will never order from them again and would urge anyone who is considering to 100% find an alternative retailer.”
“Damaged Chicago wardrobe received. Hard to assemble and poor quality for the price ~ ÂŁ 460. Broke even further in places due to its poor quality and unclear instructions. When we told the company about the issues, they immediately closed our case and said "nothing we can do". Worst purchase ever.”
“Very disappointed with your service.
1. Delayed delivery and I took day off from work.
2. No instructions in box I had to ring and asked via email.
3. No numbers on any parts so as per instructions you have to follow numbers.
Wardrobe is still not built as struggling without numbers on parts. I will have to pay someone to build it or I will just throw this out.
I will never ever buy anything from you I will let Wowcher know about it too.”
“Worst company I have ever come across. The star is only there because I couldn’t leave a review without pressing on one . I purchased a wardrobe which came broken and with bits missing. I asked for a refund but they won’t collect items , you have to send them back . When I looked into doing that it was going to cost as much as the refund . They also advised that I should insure it because if it arrived damaged ha ha !! They would not pay the refund. They are a disgrace. STAY CLEAR .”
“I lost 2 days from my work, the first time I received the wrong item and they told me ,, WE'LL BRING YOU THE RIGHT ITEM TOMORROW'' but I didn't receive nothing until 4th day.
At the end I received the right product, but during this waiting time I found the same product on market place at half price.”
“No help on changing days or help lifting.
Bad customer service all round .
This still stands- I will say the customer service team since have made every effort to acknowledge my complaint and have apologised .
I hope they take my experience on board and prevent such bad experiences happening again to other customers .”
“Purchased a double sliding door wardrobe with large mirror...biggest waste of money. Went it the bin 6 months later as it was so poor quality it was too poor to even make fire wood. Someone had to come out and make the shelves as they was wrong and it looked like he popped to b&q to grab an off cut of melamine...burn your money rather than give it to these as that is what you will be doing. DONT PART YOUR HARD EARNED CASH WITH THESE...YOU HAVE BEEN WARNED.”
“I bought a sofa from this site but when it arrived the cushions didn't even fit it so they sent me replacements. On the site the seat cushions looked rounded and very plump, nothing like what I received, My cushions were alot thinner, square looking and hard. I phoned wanting to return it because it looked nothing like the images that encouraged me to order the sofa in the first place. They told me I would have to pay ÂŁ80 to return it, I was flabagasted to be honest.”
“I noticed before purchasing my corner sofa that the mink colour was a different design to the coffee colour which is what I wanted. I emailed them and queried the different design and they assured me I would get the exact sofa as in the image of the coffee one. Delivery was quick but it's not the correct design, it's the same as the mink one which I didn't want. They've given me details on how to exchange or get a refund but I didn't want to have to go through all that hence why I queried it before purchasing! You can also get it over ÂŁ100 cheaper on Ebay which I wish I had done in the first place. Do not recommend.”
“We bought 3 for triple bunkbed and these are the best mattress! I like them and sheets stay on. the size is good, easy and fast setup, When i sleep in there I always choose this bed because it’s always givin me a comfortable sleep. No bad necks the firmness and performance is good! NO BAD SMELL!!”
“The wardrobe delivered came out to be faulty after assembly. When contacted sales team they were good and passed it to after sales team. They were not willing to listen and address the problem, but insisting their own version of me being wrong. Anyways, when I ask him if he could fix if not refund or replace, he said there would be a fee. How good is that. You send faulty product and then charge more to fix it.
By the way product quality is very substandard.
I would never buy and would not recommend anyone.”
“Bad. All good at the start but don’t be fooled. Run while you can and while you still have your hundreds of pounds in your pocket right now! As soon as you take out the items from the package they will tell you it is used and not refundable. The doors don’t sit/close flush as the holes that were pre drilled are not even. NOT MY FAULT. They will blame you for fixing it wrong. They didn’t replace the chipped, scuffed peaces that arrived damaged. Wish I read the reviews before I purchased.. walk away..”
