Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,122 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Mobile Outfitters for years on several of my devices, and I was very satisfied with their service. However, when I recently applied it to my new iPhone 16 Pro Max at Mirdif City Center in Dubai, UAE, I noticed several issues. The application was not accurate around the camera area and sides; the cuts were wrong, and there were spots in the camera area that easily tore off. I mentioned this to the staff when it was applied, and the technician assured me it would clear up after some time. Unfortunately, it did not. When I revisited the store the next day, the staff told me it was a problem with the machine cut and that they couldn't do anything about it. I'm disappointed because I spent a lot of money on this service. What happened to the quality I once trusted?”

Helpful Report

(United Arab Emirates) -

Hi Savad, we appreciate your long-standing support and are truly sorry to hear about the issues you've encountered with your recent application. It's disheartening to learn that the quality has not met your expectations, especially after your prior experiences with us. Please reach out to us directly at help@moutfitters.com so we can help resolve this matter for you. Your satisfaction is very important to us.

“I’ve been using mobile outfitters for quite some time now. I used their services from my iPhone 6, now then again for my new iPhone 16 Pro Max in the Mirdif City Center. However, their cutting wasn’t accurate, and it started ripping from the camera area within the first week itself. When I visited them again, they informed me that there was a problem with their machine and that they might update it in the future. Unfortunately, I will have to pay for another replacement. It’s quite strange.”

Helpful Report

(United Arab Emirates) -

Hi Savad, thank you for reaching out and we're sorry to hear about your experience at Mirdif City Center. Please reach out to us directly, help@moutfitters.com, so we can assist you. -Paul

“Waste of money thay told scratch proof nothing like that within 3 days i can see scratches on the display.”

Helpful Report

Hi Kiran, we're sorry to hear about this. Please reach out to us directly at help@moutfitters.com so we can assist you in addressing this issue and ensuring your device is properly taken care of. Your satisfaction is our priority, and we appreciate your understanding. -Paul

“Believe me I am writing this with very heavy heart. I do used to love mobile outfitter Over the years, I have noticed a significant decline in quality while the pricing has increased drastically. Below are my key concerns: Decline in Product Quality In 2017, the Fusion screen protector was thick and durable. However, the current version feels like any other tempered glass, offering no real advantage. Unjustified Price Hike The initial cost of the product has increased significantly compared to before. Additionally, the replacement cost is now ₹450 per side, which is much higher than it used to be. This pricing structure no longer makes sense. Delayed and Inefficient Service It took one month for the Fusion product to reach the Bangalore kiosk. After installation, I was informed by the agent that the product does not provide edge-to-edge coverage, making it ineffective for full protection. Overall Disappointment The combination of downgraded quality, higher initial costs, and increased replacement charges makes this product no longer a worthwhile investment. Given these concerns, I expect a reasonable resolution from your team. Please advise on how you plan to address these issues. I look forward to your prompt response.”

Helpful Report

Hello Kashish, Thank you for sharing your concerns with us, and we're truly sorry to hear about your disappointment. We value your loyalty over the years, and it’s disheartening to learn that the quality of our products and the service you received did not meet your expectations. We take feedback like yours seriously, especially regarding product quality and pricing. Your insights into the screen protector's durability and the pricing hike will be communicated to our team, as we strive to improve our offerings continuously. We understand how frustrating delays can be, and we apologize for the inconvenience you faced with the service in Bangalore. Customer satisfaction is our top priority, and we certainly want to rectify this situation for you. Please reach out to us directly at help@moutfitters.com so we can discuss how to address your concerns further. Thank you for your patience, and we hope to restore your trust in Mobile Outfitters.

“The product is actually really good but the application of the product is really worst the staff doesn’t know properly to apply the product in the device i am writing this review after see on of my friend applied the same product from an another location the application of my friend device is really good but mine is really bad i will attach the image it show how worst the application you can see the error in dynamic island i have applied this from The outlet in Lulu mall Kochi”

Helpful Report

(India) -

Hello Ashiq, Thank you for your feedback and for bringing this to our attention. We're glad to hear that you appreciate the product itself, but we're truly sorry that the application didn't meet your expectations. Please reach out to us directly at help@moutfitters.com so we can assist you in addressing this issue and ensuring your device is properly taken care of. Your satisfaction is our priority, and we appreciate your understanding. Thank you for sharing your experience with us.

“As I exchanged my bumper on 21st September 2024, the shopkeeper gave me iPhone 14 bumper instead of 13 bumper. So I raised a complaint after waiting for somedays. But my issue is not yet resolved and didn’t get any update regarding the concern. I request you to consider this issue and do the needful as soon as possible.”

Helpful Report

“Feedback Summary: I recently had a Clear Coat installed at Mirdif City Center, and I am extremely disappointed with the quality. Within an hour of application, scratches and smudges appeared all over my phone, which is unacceptable for a product priced at AED 105. I have been a loyal customer for 10 years, but this experience has been far below the standard I expect. I urge you to address this issue by either replacing the coating with a proper one or refunding my payment. Please treat this matter urgently.”

Helpful Report

“The workers they replace in Mall of Arabia six of October branch so poor”

Helpful Report

Hello Mohamed. We’re truly sorry to hear about your experience at our Mall of Arabia branch. It's disheartening to know that you felt the service was poor and that it did not meet your expectations. Please reach out to us directly at help@moutfitters.com Your feedback is invaluable to us, and we are committed to addressing these issues.

“its been third time in last six months i have same issue almost after every one and half months i have to visit your branch and pay money for nothing. just last night i have visited sharjha city center counter and replace the coating now i just check my mobile again same issue bubbles everywhere obviously i will not pay all the time or i dont have time to visit again and again. very very poor service.”

Helpful Report

“Response for customers is very poor especially in EA mall,Chennai Shopkeepers gave me wrong model bumper even though I asked them that this is not my mobile model and after that they asked me to come the very next week but now it’s nearly 2 months done I didn’t get any proper response and also didn’t receive the replacement yet and also when I try to contact them there won’t be any responses Feeling very bad on this”

Helpful Report

Sincerest apologies for the inconvenience and miscommunication. The India Customer Team is currently helping you with this. Please respond to the email they sent you. They are awaiting your response. Thanks.

“I’ve been a loyal customer of this mobile protection brand since 2018, recommending it to over 12 friends. However, my recent experience at the City Stars branch was extremely disappointing. In January 2024, I received a discount on a replacement for my iPhone 15 Pro. When I returned in October to replace the full protection and add coverage for a new device, the prices were unreasonably high. Customer service refused to offer any discount, despite my prior experience, and the representative was dismissive and unprofessional. I also filed a complaint, but after 10 days, there has been no follow-up. I’m very dissatisfied and won’t be recommending this service again.”

Helpful Report

Hello Amr. Thank you for taking the time to share your feedback on your recent experience at the City Stars branch in Egypt. We sincerely apologize for the disappointing experience you had during your visit. It is certainly not the level of service we strive to provide. We understand your frustration with the unreasonably high prices and the lack of discount despite your previous positive experience. We also apologize for the dismissive and unprofessional behavior you encountered from our representative. This does not align with our team's values, and we will take immediate action to address this issue. We are sorry to hear that your complaint did not receive any follow-up within the expected timeframe. Your feedback is crucial to improving our services, and we will be working diligently to ensure that all customer inquiries and concerns are addressed promptly in the future. We truly value your support and would like the opportunity to make things right. If possible, could you please email us at help@moutfitters.com Your insights will help us better understand the specific areas that need attention, allowing us to deliver a better experience to you and our future customers. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in our brand. Please feel free to reach out to us directly at help@moutfitters.com. We look forward to hearing from you.

“The look is not good, it gets dusty very easily. Doesn’t look premium.”

Helpful Report

Hello Hari. Thank you for taking the time to provide your feedback on your experience with Mobile Outfitters. We truly appreciate your valuable input and apologize for any inconvenience caused. Your feedback is extremely important to us, and we want to do everything we can to make things right. We would love to learn more about your specific concerns. Please email us directly at help@moutfitters.com Once again, thank you for bringing this matter to our attention. We value customers like you, and it is through feedback like yours that we can continue to thrive and improve.

“Prisla som si dat spravit novu foliu, pricom pri predaji mi bolo komunikovane, ze mam narok na dozivotnu vymenu, pricom mi len staci sa zaregistrovat. Stara folia bola velmj spinava, tak som ju zahodila doma a to bol dovod, ze mi odmietli dat novu foliu. Takze za mna velmi zly zakaznicky pristuo”

Helpful Report

Thank you, Lucia, for taking the time to provide us with your feedback on your experience at Mobile Outfitters. We sincerely appreciate you bringing these issues to our attention.We apologize for any miscommunication regarding the lifetime replacement of the screen protector. It is needed to exchange the old one for a new one. We apologize for any inconvenience caused and deeply regret the negative customer experience you had. Please contact our customer support team directly via email at help@moutfitters.com We apologize for any frustration caused and would appreciate the opportunity to rectify the situation. Please feel free to contact our customer service team, and we will do our utmost to assist you.

“Don't ever do business with them at Gateway Mall, extremely bad service, they don't explain the process until you have paid for the product. they don't have confidence in their product, also after you have it done and pay for it, they then advise you, you have to pay R250 every time the screen protector gets damaged, falls out, get bubbles and cracks. if you going to pay R850.00 once off and R250.00 whenever you have an issue. Then I might as well, just go to a Pakistani shop and pay R100.00 every time something happens to your screen protector, for the price you pay for one at gateway, you can have 11 screen protectors done from a Pakistani shop.”

Helpful Report

Thank you Emlan, for taking the time to share your feedback on your experience with Mobile Outfitters. We apologize for the inconvenience caused and we would love to hear more about your specific experience and gather more details from you. Please contact our customer care team directly via email at help@moutfitters.com. Once again, we appreciate your feedback and look forward to hearing from you soon.

“Ur product is not good..the protectors are not sticks well and its become bubble.”

Helpful Report

Thank you Revathy for taking the time to share your feedback on your experience with Mobile Outfitters. We truly appreciate customers like you who help us improve our products and services. We apologize for the inconvenience caused and we would love to hear more about your specific experience and gather more details from you. Please contact our customer care team directly via email at help@moutfitters.com Once again, we appreciate your valuable feedback and look forward to hearing from you soon.

“I do not recommend at all. I had a bad experience. I recently bought a screen protector which is supposed to be of high quality and on same day after 45min pause my fingerprint sensor does not work anymore. THIS had damaged my screen. I never faced this issue when I put the normal screen protector and this came just after putting this type of screen protector which I believe was a good one.”

Helpful Report

(Mauritius) -

Hello Karen, We are so sorry to hear that we have disappointed you. Our products work well with fingerprint sensors. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I own a fusion starch and side pumpers to my mobile ( iPhone 14 plus model) when it damaged at VR MALL CHENNAI they are not responding and they only replace Matt finish starch reason said fusion stock is not available there attitude is real worst fellow my contact number 8667718215”

Helpful Report

Hi Shanmugavel, Thank you for reaching out to us about your recent experience at Mobile Outfitters Chennai. We're very sorry to hear about this happening, and would like to take the opportunity to make this right. Kindly email us directly at help@moutfitters.com and our Customer Support team will reach out to you. We look forward to hearing from you. -Paul

“Hi, this is momen first time I am using your "fusion" paper in my mobile "motorola edge 50 fusion" from bangladesh shimanto shambhar outlet and my experiance is got good. I fix the paper in my mobile on 26th August which is not fix properly then I came to the outlet and refix it on 29th August nad again after 3 days its remove automaticaly and I came to the outlet and experinceed the outlet was closed parmanently which is unexpected.”

Helpful Report

Hi Abdul. Thank you for taking the time to share your feedback regarding your recent experience with Mobile Outfitters Bangladesh. We are sorry to hear about the inconvenience you faced. Our Customer Care Team would like the opportunity to make things right for you. Please email us directly at help@moutfitters.com Thank you once again for bringing this to our attention. We look forward to hearing from you and working towards a resolution.

“The product suitable for the mobile was not installed. The branch where it was installed was reviewed and the product was not replaced under the pretext that the product suitable for the mobile is not currently available. Even customer service does not have a solution or response.”

Helpful Report

Hello Khaled, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“very scratch pooring كل شوية لازم أغيرها”

Helpful Report

(Egypt) -

Hello Mario, Please contact our Customer Care Team directly via email at help@moutfitters.com We are happy to help you.

Mobile Outfitters is rated 4.4 based on 5,122 reviews