MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luckily haven't had to use yet. Feel better that I have it.”

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Posted 2 years ago

“Works when I need it to. Multiple false alarms.”

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Posted 2 years ago

“Our dealings with mobile help was professional in all respects. WAC”

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Posted 2 years ago

“I have Parkinson and I'm Diabetic. I purchased Mobile Help because I live alone and have falling episodes. I have used your system and it worked like a charm. Both times my friend was called and she reached me in less than 2 minutes. Also, more affordable than other systems I checked out”

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Posted 2 years ago

“Mom has had her alert system for about a month. Customer service quickly responded to our inquiry and offered plan options. The system arrived as promised and set up was super easy. The test mode offered confirmation of proper set up. We all feel safer knowing mom is covered with Mobile Help”

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Posted 2 years ago

“Mobile Help has helped my husband and myself a number of times. I like the benefit of being able to get service in the whole United States. I have let my friends know the benefits Mobile Help and recommend your services.”

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Posted 2 years ago

“I love knowing if I was by myself and got hurt, Mobile Help gives me the peace of mind that help is on the way no matter my location. I love the fall detection most of all. My daughter is thrilled! Thank you for a quality product!”

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Posted 2 years ago

“I needed emergency health assistance just a few weeks after getting a MobileHelp alert button. I am thrilled to say that there was no confusion, delay, or unnecessary questions. The employee who answered my call spoke to me slowly and clearly, identified what was needed and sent an ambulance immediately. When the emergency responders arrived, they had my door code and were able to let themselves into the house and find me. I highly recommend the "Micro System" pendant, because it has a speaker + mic, GPS, and fall detection. Had I not had my brand new MobileHelp button at 3 a.m. on December 27th, my experience that night would have been quite different.”

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Posted 2 years ago

“We are pleased with the MobileHelp Duo package and the price. From sale to set-up and beyond, customer service is excellent. Based on AARP's recommendation, we purchased a system for my father-in-law, who did not want a device. It's been over a month, and Dad is wearing his pendant faithfully even though he also has a wristband. My husband says the setup was very easy and customer service excellent. We've had one incident when Dad accidentally leaned too far over the sink and the fall button was activated. MobileHelp contact was immediate. Dad received a follow-up telephone call as well. My husband, who is #2 on the call list, was notified by text within seconds after the initial fall notification. There are so many alert systems available. MobileHelp was an excellent choice for our family.”

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Posted 2 years ago

“I was very pleased with the knowledgeable customer service representative. All questions were answered and company followed through on what they said they would do.”

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Posted 2 years ago

“i got my mobilhelp that i purchased for my husband. it was easy to activate and test on a weekly basis, if he remembers too.”

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Posted 2 years ago

“My husband fell and pressed the button. I received a phone call from you and the emt’s were on their way. It worked great, thank you.”

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Posted 2 years ago

“The program has absolutely no benefit for me so I would like you to please cancel my membership in the program.”

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Posted 2 years ago

Hi Roger, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

“I have only been on the plan a few short months and so far it's working out just fine. I have, on a rare occasion, been alerted that a fall was detected but So far it's always been a false alarm. They are quick to respond and very easy for me to just push the button to end the alert. Doesn't get much easier then that. Comfortable as well. I would recommend the Mobil Help alarm to anyone who lives alone or even just home alone for part of the day.”

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Posted 2 years ago

“It is a comfort to know I'm not without resources just because I live alone. In my first week I accidentally set it off and was inadvertently reassured to have a cell call, landline call, and police at the door. Everyone was very kind about the false alarm and even a bit of humor as the police departed and on radio anmounced "cancel car 54".”

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Posted 2 years ago

“Great service! Joan however dementia caused issues with her leaving the button alone! Thanks for working with the siblings.”

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Posted 2 years ago

“The setup and assistance is very good. There was a little trouble testing it at first, but it worked out.”

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Posted 2 years ago

“It takes awhile to get the system figured out but when you do it works great. I fell a few times and it picked up on the fall and contacted me on the device to figure out what happened it is very fast to react”

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Posted 2 years ago

“I believe your practice is deceptive to elderly people. We purchased a system for my mom and dad and when I cancelled on the cost of one system was $50 less than what I paid for 2. Will not promote or support your deceptive tactics. I am in the medical field and will not speak favorably of your company either. Your customer service rep however was very nice.”

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Posted 2 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we are glad to see that you were able to speak with our Technical Support team about this concern. Please let us know if we can be of any further assistance. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710.

Posted 2 years ago

“Was in Hillsborough, N.C. and could not connect to center. Daughter lives in Hillsborough and has very bad cell reception. Tried testing a few times and could not reach center for help. They told me to report problem. Still not sure if Mobilhelp is right for us??”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews