MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I trust that they will be there. They were actually there when I just lost my phone, which isn’t a medical emergency but I was very panicked because I don’t have a landline and I wouldn’t be able to call anyone else for anything. And because of there help I found my phone which had somehow been thrown in the dumpster.”

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Posted 3 years ago

“Am new but rely on your care”

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Posted 3 years ago

“My elderly mother and her brother have mobile alert system in their home. They have used it several times over the last couple of years, so it truly is a life-saver. I worry less now than I did when they didn't have it. The people at the company are professional, friendly, and efficient. I highly recommend MobileHelp.”

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Posted 3 years ago

“The unit seems to be working fine along with the accessories provided; however, I have a concern about the base that is situated on my kitchen counter. If I fell how would I be able to reach the EMERGENCY button?”

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Posted 3 years ago

“As I new user, I had many questions. Customer service was excellent. My fall monitor wouldn't charge and they sent a new one to me immediately. So far, I am very pleased.”

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Posted 3 years ago

“Carrie was great to work with always keeping me up to date on timing and installation. Great to physically see the priducts in their show room and very convenient. Thanks for getting this expedited with clear concise onformation and pricing.”

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Posted 3 years ago

“I don't have it. P. McCormick”

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Posted 3 years ago

Hello, We received your review and we do see that your order with us was canceled. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. You can reach us by dialing 800-800-1710. We look forward to speaking with you.

Posted 3 years ago

“It works great! My husband has set it off a few times when he has gone to take the fall button off. It is very sensitive. The call center is way too slow to answer the calls. Luckily my husband has not been hurt.”

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Posted 3 years ago

“The rating probably should be higher, but until I become acquainted with the equipment I do not feel secure. No signals show on Fall device or wristband. No indication that the devices need to be charged.”

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Posted 3 years ago

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you haven't had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Product works however with my mother being hard of hearing it’s difficult for her to hear the communication device unless she’s close by. Called asking for a additional communication device she could put in her room, but was told she’d need to upgrade for an additional $99 to get the device that will go anywhere with her. She could use that as a device in her room. Was hoping she could get just another machine as she doesn’t need the anywhere device and certainly didn’t need to pay more money.”

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Posted 3 years ago

“My parents had an emergency , a cardiac issue involving my father . They pressed the Mobile Health help button and it took over 5 minutes for someone to respond. Fortunately they were able to call 911 and the EMT's were already at their home before Mobile Health finally called back”

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Posted 3 years ago

Hi Michael, We received your review, and we are sorry to hear about this incident. We wish your father a speedy recovery, and we apologize for any issues experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team to have the incident reviewed, as well as the equipment replaced. Please let us know if we can be of any further assistance. We are always happy to help, and representatives are available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“One of the worst experiences I have ever had..did not order equipment although I had wanted to its all about my order and how it was it was mishandled by the person who took my order and when I sought assistance from customer service they did not respond to multiple calls from me. I was told that my order in amount of 123.90 was denied by my credit card..not true it was pending I told this by my credit card company that the amount had been approved, the salesman said he would resubmit the order the next day. Well what he did submit was to submit request for a different amount and yes this time the credit card denied it as after submitting the ORIGINAL ORDER FOR 129.30 I only had 1.79 left in my account thus by this second submission it appeares I had two orders 129.30 PENDING... AND ONE FOR 64.OO WHICH I DID NOT PLACE, NOT ONLY WAS THIS SECOND ORDER RESUBMITTED 3 TIMES TO MY IN THE FOLLOWING DAYS AND DENIED 3 TIMES BY MY CREDIT CARD ACCOUNT after countless phone calls to you customer service giving the original approval code and time it was approved FOR THE AMOUNT OF MY ONLY ORDER IN THE A MOUNT OF 129.30 AND EVERY TIME IT WAS SUBMITTED FOR THE SECOND LOWER AMOUNT. After all this my credit card charge for 129.30 was put back on to my credit card by my credit company. YOUR LACK OF FOLLOWING EXPLICIT INSTRUCTIONS ALSO COS ME 33 POINTS ON MY CREDIT SCORE. SHAMEFUL SHAMEFUL, I EVEN ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD THAT IT WOULD TAKE 23 48 HOURS FOR THAT TO HAPPEN AAND BT THE TIME THE LAPSED TIME JUST CAME TO LATE. TERRIBLE TERRIBLE EXPERIENCE..”

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Posted 3 years ago

Hi Pamelyn, We received your review, and we apologize for the issues experienced while processing the payment for your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are sorry if you experienced anything less. We would like to speak with you if there is anything we can do to be of further assistance, what would be the best number for us to reach you on? You can also reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Your Newer device/neck locket/ is Unreliable and comberson.”

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Posted 3 years ago

Hi Claudette, We received your review and we apologize for any inconvenience you have experienced with the equipment. Upon reviewing our records, seems like you have not had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I am a very concerned customer with MobileHelp. I have had numerous problems with this company so far. I have tried to resolve with your customer service and I am currently waiting on a call from a supervisor. I have been waiting since Saturday. Also, the problem I am having is still a problem and I can't get resolved and this has been since Thursday, November 4. If you can in any way help I would appreciate it, otherwise I feel I will have to change companies. Thank You - Melanie Wilkins”

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Posted 3 years ago

Hi Melanie, We received your review, and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns. We would be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Reception is intermitten”

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Posted 3 years ago

Hi Billy, We received your review and we are sorry to hear about the signal coverage in your area. We see that you were able to connect with our Technical Support team for assistance with testing the equipment. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call for further assistance. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“This product is represented online as the #1 recommended service for medical alert. That was not our experience. Our son is 27 years old, has epilepsy, and lives in New York City. He is very tech savvy, but this was very cumbersome equipment with way too many parts. He has worn a GPS-activated medical alert button for six years with zero trouble until that company was sold. He used MobileHelp for just under one month but it was too much even for him. At the same time, our elderly neighbor also signed up for MobileHelp and was completely overwhelmed. At the time we signed up, the Micro "would not be an all-in-one device for several more weeks." When we cancelled our son'd device, suddenly the Micro was available if we wanted to try that. It seemed like we were being duped into something. I can't explain it, but we got a bad feeling. Our son's safety and his comfort in using such a service is priority one. We were really not happy with MobileHelp. That being said, we worked with a representative named Joe and he could not have been more attentive and helpful. Kudos to him for representing your company well. I'm sorry this didn't work out. Our son is now using a medical alert app for his Apple watch, which is much more fitting to his way of life.”

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Posted 3 years ago

Hello, We received your review, and we are sorry to hear that the equipment did not suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see that Joe was able to do that for you. As he mentioned, we do have an all-in-one neck pendant solution available, in case you would like to start coverage again in the future. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I have given this a top rating although I haven't used it and it is packaged to return. I just do not feel ready and am intimidated by its appearance.”

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Posted 3 years ago

“I needed to return the device only 2 days after getting it and I’m waiting for the refund. It has been 3 weeks.”

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Posted 3 years ago

Hi Richard, We received your review, and we apologize for any inconvenience this has caused you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see our records indicate that your full refund has been issued. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. Please let us know if there is anything we can do to keep you covered in the future. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“so far so good. just check system. ? how would you know when bats are dead??”

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Posted 3 years ago

“thus far I am very happy with mobilehelp, they are always there when I push the button.,”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews