Mobile Phones Direct Reviews

2.0 Rating 197 Reviews

25 %

of reviewers recommend Mobile Phones Direct

Company Reviews

Questions

Metrics

2.0

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How does Mobile Phones Direct deliver?

Helpful Report

(3 weeks ago)

Mobile Phones Direct delivers items by Courier.

Helpful Report

(3 weeks ago)

50.00%

Industry Average

“ I ordered iphone 14pro in September and it was initially ‘next day delivery’. ”

- Mohammed Azim

“ ermmm everything, got sent a phone that don’t work, I send back special delivery, and now they have ignored me for days and days, terrible customer service, been on hold on a 0345 number for well over 2 and half hours and still I haven’t got through to anyone. ”

- Kevin Ashcroft

“ I'd like to start off by saying that initially in terms of purchase and delivery, they had a brilliant service and there is nothing to complain about. ”

- Alex

Mobile Phones Direct Reviews

Delivery - Average