Modern Rugs UK Reviews

4.6 Rating 2,250 Reviews

90 %

of reviewers recommend Modern Rugs UK

4.6

Based on 2,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Modern Rugs UK deliver? How long does Modern Rugs UK take to deliver? Does Modern Rugs UK deliver on time? How is accuracy and good condition of items delivered by Modern Rugs UK?

Returns

How is Modern Rugs UK returns process?

Customer Service

How can I contact Modern Rugs UK? How quickly does Modern Rugs UK resolve customer queries?

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Visit Website

Phone:

01388 663738

Email:

sales@modern-rugs.co.uk

How is Modern Rugs UK returns process?

Helpful Report

(1 year ago)

Greater than 83% of reviewers feedback is Modern Rugs UK returns process could be better.

Helpful Report

(1 year ago)

8.00%

Industry Average

“ Order rug just under £300 arrived damaged and dirty, was offered a return but the returns process isn't that simple as the rug is very difficult to repackage and you have to wait in all day for a courier. ”

- Guest

“ Ordered a rug just under £300 arrived damaged and dirty, pretty sure it wasn't brand new. customer service only offered refund but the returns policy isn't that simple as you have to arrange courier and wait in all day. The rug is also big and heavy so difficult to repackage. The rug its self would have been nice but disappointed paying that much for a less that perfect product. ”

- Anonymous

“ Need a more robust returns system not just you deal with it. ”

- Guest

Modern Rugs UK Reviews

Returns - Difficult