Moérie Reviews

Name: Moérie
Address: Inc 2035 Sunset Lake Road, Suite B-2 Newark, New Castle, Pennsylvania
Rating: 4.38

4.4 Rating 208 Reviews

87 %

of reviewers recommend Moérie

Company Reviews

Questions

Metrics

4.4

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Location:

Inc 2035 Sunset Lake Road, Suite B-2 Newark,
New Castle
Pennsylvania
19702

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Cassandra J.

Jennifer Clayton

Blanca

Moérie 5 star review on 27th February 2025

Angy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a shipment that was trashed. The products weren't even in the box. The box was just in there. I reached out immediately. I was asked for an address for a replacement. I gave the address. Never heard back. I have reached out over 20 times and have yet to receive a refund. It is month later and then are asking for additional pictures. Who would keep damaged products for a month?!! Horrible horrible customer service.”

Helpful Report

Posted 3 days ago

“Terrible product doesn’t help. Also the fact that I’m literally allergic and they have terrible customer service. Wish I could rate zero stars.”

Helpful Report

Posted 2 weeks ago

“Very bad, I used the Moerie shampoo and conditioner, The next day my hair was burned off on one side of my head, Burnedd OFF. They won’t do anything, only give you 14 days, they do this so you don’t even have time to try it.”

Helpful Report

Posted 3 weeks ago

“I’m always brushing my hair before showdowns I have less fall out. However, everytime I’m using Moerie I’m loosing more and more hair while showering and afterwards, it feels thin and I’m getting more bald spots.”

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Posted 3 weeks ago

“The products don’t work and their customer service is horrible!”

Helpful Report

Posted 3 weeks ago

“I never received my product. I was looking so forward to using it. I would like you to replace it please please please please it took me 3 months to save up the money so I could get it. Thank you very much Stacey Mccluskey 1422 Bridge St dracut mass 01826”

Helpful Report

Posted 3 weeks ago

“Horrible customer service, spray bottles not properly packed leaked all over the set. They passed the buck everytime I contacted to get sprays replaced. Impossible. I want to love this product but can’t get passed the fact they are so horrible to deal with. A simple request to replace a bottle of their spray that should have had a seal so it would leak out turned in to a frustrating mess. Luckily I ordered from Amazon so I returned without a problem entire wet soggy mess empty bottles and all. One customer service person basically called me a liar even with pictures….tried to upload pictures but they wouldn’t accept on this review”

Helpful Report

Posted 3 weeks ago

“The shampoo is drying out my hair. I wanted to return it but because I signed up to receive it each month. Now I can not send my second order back and I will not get my money for my second order. The second order is still in the box and unopened.”

Helpful Report

Posted 3 weeks ago

“Buyer beware. Although they touted money back guarantee that's not the case. I used it for 3 months and it did not work. They want you to take pictures, monitor the growth all throughout the process...didn't know this. I don't have time for that. All I can tell you is I had high hopes and was let down. I wouldn't recommend.”

Helpful Report

Posted 4 weeks ago

“This company has the most horrendous customer service. They offer a promotion which requires a subscription... The issue is you then have zero capacity to access your subscription, so you cannot alter or cancel it. Links do not work from original order emails when you attempt to manage your subscription later and the process to log in loops repeated sign ups saying check email sent.. emails that never arrive This company appears to be a complete rip off. The product is pleasant, but does not meet the claims at all. There are plenty of products available in hair care stores which yield the same results at half the cost Beware this company...all it offers is extremely over priced products that give you soft, clean hair and a repeating over priced bill they prevent you from releasing”

Helpful Report

Posted 1 month ago

“I ordered the shampoo, conditioner, hair mask, and growth spray. The first wash I could feel it had taken all the moister from by hair. But I decided to give it a chance. About 2 weeks in washing my hair 3 times a week my hair started to fall out more and thin. My ends splits and I convinced myself maybe it's just part of the process. So I gave it 1 month. In this month I lost hair and it dried my hair out so bad. It's may work for some people but I'll never be using this product again. I switched to verb and I've never been happier with my results from their products hair growth back for the win!”

Helpful Report

Posted 1 month ago

“Did absolutely nothing for my hair, they sent bottle with defective sprayer and would not replace sprayer so I could use the spray product AND sent another whole supply and charged my card again disregarding my stated disappointment. BEWARE they will not cancel your subscription until AFTER you pay for TWO shipments.”

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Posted 1 month ago

“Did nothing.”

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Posted 1 month ago

“This hair product clearly does not work and they demand you buy more of it. Don’t waste your money”

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Posted 1 month ago

“The bad experience I had was an auto ship I DID NOT SIGN UP FOR. I had expressed concern about the second shipping, I didn't order another shipment and I'd NEVER use the amount of product they sent me, and billed me. WITHOUT MY Consent. I received an email indicating I was removed from the mailing list. Today, I received another full shipment , charged the $95 - I sent another email to remove me from the list and cancelled my Visa. Horrible customer service and an inconvenience to my personal business!”

Helpful Report

Posted 1 month ago

“Do not buy from them. Pills give you heartburn, you can’t return the merchandise and they will subscribe you. Never saw a difference in ny hair.”

Helpful Report

Posted 1 month ago

“DO NOT BUY FROM MOERIE! When you purchase at a discount, you are signing up for a membership/contract to purchase more at regular price. It does not matter if you want to return it, allergic to it or anything - they do not let you out of the contract unless you buy out. I feel this is deceiving as I thought I was getting a black friday price and decided to try it, then I was allergic to it and they would not take it back or cancel my subscription. You have to purchase one more time before you can cancel your subscription. This is an unacceptable way of doing business!”

Helpful Report

Posted 3 months ago

Dear customer, Thank you for sharing your feedback. We’re sorry to hear about your experience and any inconvenience caused. Our discounted prices are part of the “Subscribe and Save” option, which is clearly stated during checkout. For those who prefer not to subscribe, a one-time purchase option is also available. As outlined in our Terms and Conditions (https://moerie.com/terms-conditions), subscriptions can be canceled after the first renewal. This policy ensures fairness while allowing the products time to deliver results. We take allergies seriously and recommend reviewing our ingredient list and consulting a healthcare professional if there are sensitivities. If you need further assistance, please contact us at info@moerie.com. Best regards, The Moérie Team

Posted 3 months ago

“Horrible experience with this product. Shipping number is incorrect I had to write support team to send me valid shipping number to track the product.Problems with delivery you have to call re inter your address or go and take at some stop location, and charging for delivery. When I tried unsubscribe company requiring additional 30$ for unsubscribe. The product not cheap it is rather expensive and add this kind of additional charges for delivery for unsubscribing it’s beyond ridiculous”

Helpful Report

Posted 3 months ago

Dear Fara, Thank you for your feedback. We’re sorry to hear about your experience and the challenges you faced with delivery and tracking. We strive to ensure that our shipping process is seamless, and we regret any inconvenience caused. We’ll work to improve this process to ensure smoother deliveries. Regarding your subscription, we aim to provide clear information during the purchase process, including the terms of subscribing at a discounted price. These details are also outlined in our Terms and Conditions: https://moerie.com/terms-conditions. If you need further assistance, please reach out to us at info@moerie.com, and we’ll be happy to help. Best regards, The Moérie Team

Posted 3 months ago

“I just tried moerie for the first time today December 3rd 2024, i do not like it. It made my hair tangly and felt not at all moisturized. I had to use an extra store bought conditioner even after i used the moerie conditioner just to comb through my hair. This product was a waste of money. Hope my fiance gets better results from it. Never buying again!”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you for sharing your experience. We're sorry to hear that Moérie didn't meet your expectations. Everyone’s hair is unique, and while our products are formulated to promote healthy hair, we know that different hair types may respond differently. If you continue to experience any concerns or have questions about our products, please feel free to reach out to us. We’d be happy to help and provide personalized recommendations for your hair care routine. We truly appreciate your feedback and hope your fiancé has a better experience. Best regards, The Moérie Team

Posted 3 months ago

“I’ve used the product for 2 years. My experience showed no results. I’ve tried contacting the company to cancel my subscription but to no avail. The company wouldn’t reply to my emails or even calling the company. I’ll never use the product again and if I have to cancel my card on file, I will”

Helpful Report

Posted 6 months ago

Dear Customer, We’re truly sorry to hear about your experience and understand your frustration. We always strive to provide timely support and resolve any issues, and it’s concerning that we missed the mark here. Please reach out to us again at info@moerie.com, and we’ll make sure to assist you with canceling your subscription promptly. Your feedback is valuable, and we’ll work to improve our customer service to ensure smoother experiences for all our customers. Best regards, The Moérie Team

Posted 3 months ago

Moérie is rated 4.4 based on 208 reviews