Molly Mutt Reviews

Name: Molly Mutt
Address: 2855 Mandela Pkwy, Suite 11, Oakland, California
Rating: 4.88

4.9 Rating 3,032 Reviews

98 %

of reviewers recommend Molly Mutt

4.9

Based on 3,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Molly Mutt:

Your dog deserves the best! Molly Mutt makes gorgeous dog products with Earth-friendly designs that are both comfortable & comforting.

Visit Website

Phone:

(510) 238-8400

Email:

help@mollymutt.com

Location:

2855 Mandela Pkwy, Suite 11,
Oakland
California
94608

Molly Mutt 5 star review on 3rd January 2025

1101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently received the forever young pet blanket and love it. The sage green color and pattern is perfect as well as the size for our sofa. My only issue with the company is the item selection of "pet blanket" on the web site is very confusing. The pet blanket products are listed as different items due to color.... The blanket is exactly the same except for the color. There are at least a half dozen colors listed as different pet blankets with different names ( forever young, dreams, aurura borealis, clark gable, romeo and juliet, time after time, etc.) It would be far simpler to simply list the Pet blanket as one item and then list all of the colors /photos it comes in!”

Helpful Report

Posted 2 years ago

“Purchased the crate pad covers and duvet covers. Well made, heavy/sturdy material. Love them, just ordered covers for the rest of our beds that had worn corners or that the dogs had chewed holes in.”

Molly Mutt 5 star review on 19th September 2022

Helpful Report

Posted 2 years ago

“Great product! Good quality.”

Helpful Report

Posted 2 years ago

“Quality, fun products.”

Helpful Report

Posted 2 years ago

“Omg, these folks went above and beyond to create custom, wool filled replacement inserts and covers for my cats’ tents. They were super accommodating as I wanted to use my own organic fleece cotton for the outer cover. They created one “test” insert, so that I could make sure about fit, and whether kitties would like the cozier and fluffier insert. (Kitties are so finicky!) And they even took the initiative to phone both me and the fabric company to inquire as to possible shrinkage and pre-washing! Wow! Well, the “test” insert was a hit! The only adjustment was to reduce the fill just a bit. Kitties are now taking turns enjoying the “test” insert while the remaining ones are being sewn. Happy cats and cat parents! One last mention: I so appreciate the responsiveness and patience from Molly Mutt while we figured out the best size, fill, etc. And it was great to get regular updates via email as to the status of my order. What more could you ask for? Heartfelt thanks! Emily and kitties, Lucy, Desi, Reggie, Jersey and Middy”

Helpful Report

Posted 2 years ago

“Wonderful dog collars and matching leashes! Well made and great design choices!”

Helpful Report

Posted 2 years ago

“My dog's new bed arrived and it had such a strong chemical smell that I had to put it down in the basement. It has been there for more than 4 full days and still it smells. I called customer service multiple times, and the phone either sends you to voicemail after telling you their business hours (I called during their business hours every time), or the one time someone answered he told me he meant to pick up another line and they would call me back, or to call back. Of course no one called me back, and their phones still go straight to voicemail. I don't recommend Molly Mutt if you want a natural product or customer service.”

Helpful Report

Posted 2 years ago

hi there, sorry we weren't able to answer the phone when you called! we're a very small team and one of our co-founders is taking a much-needed vacation. so, we're all having to pitch in to pack orders in the warehouse and customer service phone calls and emails are being returned in the evenings. as for the smell, that is the all natural lanolin from the wool inside the crate pad insert. it is 100% all natural and contains no harmful chemicals: - no flame retardants - no pesticides - no phthalates - no PBDEs to help with the lanolin smell, please try leaving the insert in direct sunlight during the warmest hours of the day. the warmth from the sunlight helps to "refresh" the wool. we also have an all natural deodorizer that eliminates odor: https://www.mollymutt.com/fresh-pet-odor-eliminator/ my apologies again for the delayed response. we're working as quickly as we can!

Posted 2 years ago

“I love the product very much. I decided on the wrong size dog bed based on recommendations via weight class (I measured too, but it just ended up being on the small size). Returns done on my own dime, but very simple. They did not have the pattern I wanted in the bigger size, hoping they do in the future. The pattern I settled for ended up being quite nice. My Ruthie loves the product too.”

Helpful Report

Posted 2 years ago

“My corgis absolutely love the beds, as soon as they arrived and smelled the fresh wool beds they were hooked”

Molly Mutt 5 star review on 11th September 2022

Helpful Report

Posted 2 years ago

“Love this brand! Lots of variety in patterns, love that their fabric is non-toxic and they have super fast shipping! Quality is great too!”

Helpful Report

Posted 2 years ago

“love the products from Molly Mutt. The designs are unique.”

Helpful Report

Posted 2 years ago

“Loved all the products we got, from the car seat cover, to the stuff sack and matching covers for the dog and cats. Our pets love them.”

Helpful Report

Posted 2 years ago

“Fits great and fabric is just as I had hoped”

Helpful Report

Posted 2 years ago

“I measured my kennel & chose the cover that matched my measurement but the cover is too large & unfortunately you can’t return”

Helpful Report

Posted 2 years ago

Kimberly, Unless we custom make an item for you returns are always accepted at Molly Mutt. Simply send back the crate cover and once we receive it we'll issue you a full refund.

Posted 2 years ago

“Just received a beautiful crate cover complete with monogram and all within a week of ordering. Amazing! We also love Molly Mutt's dogbed covers and the eco-friendly idea of recycling old sheets and duvets as stuffing for dogbeds. Beautiful colourful washable fabrics look great too. Thanks Molly Mutt!”

Helpful Report

Posted 2 years ago

“Fast ship. Great quality. As pictured and described. I will be back to order more mutt stuff!”

Helpful Report

Posted 2 years ago

“I've placed more than 5 orders and there is a huge Cost to ship to Canada. They don't answer their emails.”

Helpful Report

Posted 2 years ago

“Best crate covers, prices and customer experience anywhere! Love MollyMutt!!!”

Helpful Report

Posted 2 years ago

“Great quality! Really nice patterns for the bed cover for once!! We bought several. Highly recommend.”

Helpful Report

Posted 2 years ago

“Purchased a crate cover and it is awesome! It fits perfectly. I like that you can lift up 2 of the sides if you need to give your dog more air in the summer and can close it down to keep them warm in the winter. It makes the room look better too.”

Helpful Report

Posted 2 years ago

Molly Mutt is rated 4.9 based on 3,032 reviews