“Bought a microfiber shawl robe lined in plush as a last minute Christmas gift for my husband. I knew he'd love the robe because he envied the one I bought for myself a few years ago. What I did not know is how QUICKLY they would ship it -- it arrived EARLY (in time for Christmas despite the late purchase date!)”
“My wife and and I recently stayed at an Omni Hotel for the first time. My wife loved the chamois cloth robes in the room. Usually hotel robes are terry or waffle weave and aren't that comfortable. The chamois cloth robe was super soft and comfortable. After we got home my wife decided to order one for both of us. We love wearing them around the house.”
“I have been trying to contact the company to return my robe. I filled out the online return form and left two voicemails. Nobody has gotten back to me. The robe is very rough and scratchy. Not sift at all, as the listing describes.”
“The robe was exactly what we ordered. I ordered it to replace one we purchased at a resort in Colorado in 2016. The new robe is the same quality and exactly what we hoped it would be!”
“Super high quality bathrobes!!!!! These robes make wonderful presents. I ordered two hooded robes, as presents, for Christmas. Both people loved them!!!!! I will defiantly buy again from Monarch Cypress.”
“The payment portal doesn’t inspire much confidence in me. It doesn’t feel very secure, and my suspicions were confirmed too. Approximately a week after placing my order, I went to check on its status, and my order had been canceled without notifying me at all nonetheless why. I had to reach out to customer service, and they informed me that my address was input incorrectly. I double checked the address, and it matches the address I use for all other online shopping.”
“Paid for embroidered on 2 robes. Lack of attention to detail because they only embroidered 1. When calling customer service, I am sent to a shipping and receiving manager that has a full voice mail box so unable to leave a message. I sent an email and with in 48 hours I had a reply for a refund or exchange. Since this was a Christmas gift (and 2 days from Christmas) I asked for the item. It was a robe for my daughter so I could give it to her when ever it arrived. With in 1 hour from sending that email, Angel (she truly is at customer service), had it on its way. She overnighted it during the holiday season on the 23rd of December. I recieved the Robe on the 24th. And both of them look amazing. My wife and daughter are going to love them. Thank you again.”
“Love these wraps! Have been purchasing them for years....My only suggestion is that the monogrammed initials should be placed on the pocket instead of on the bottom of the wrap.”
“Exactly what I was looking for. This is a quality robe that exceeded my expectations. I monogrammed this myself for my grand daughter for Christmas and I’m sure she’ll love it.”
“A great bathrobe! I had a hard time finding this style - with no shawl collar, and shorter sleeves that don't get in the way of my grooming and morning routines. Double belt loops are a plus. Stays tied, ample coverage. Good price.”
“Customer has waited several weeks and never received any product. Customer sent several emails and never got response. Customer tried calling and their voicemail is full and cannot take messages. Customer has no money and no product and no contact. Would not trust this site whatsoever”
“We purchased 2 robes for our Bed & Breakfast. They are so luxurious, we plan to replace all the robes with these robes. I will be getting some for our personal use as well!! You will not be disappointed!”
