“The order arrived 5 days late. I finally called 4 days after it was supposed to have arrived and found out it hadn’t left the warehouse yet. The customer service rep that I talked to was awesome though, he personally went out and picked my order and had it over night shipped to us.”
“As usual, good service and more importantly, excellent product. I am however waiting for one bathrobe that is back-ordered. Hopefully, it will come soon”
“The monarch sheets are the most soft and silky I have ever felt. Sleeping on them is heavenly. And the price is very reasonable. They are nicely packaged. I LOVE them!”
“Able to take advantage of the product overrun on the spa robes, and greatly enjoying them at what was a 50-66% price reduction. Very cozy and the one-size amply fits my 5'-9"/170# frame. Cuffs are just past my wrists and robe goes to about 4" off the ground.”
“These sheets are what we’ve been looking for.My husband travels all over the world and I go along sometimes and we love hotel linens.These are by far the most luxurious we seen in sometime.Will buy another set.Wish they came in colors.My husband is the drummer for a famous international rock group and he sleeps on everything.Love,Love!??❤️”
“Robes are very comfortable. My wife got me one and I later ordered her a monogrammed one. They accidentally shipped a plain one, then exchanged it for correct one. Customer service was very helpful and shipping was really prompt (2 days for Eastern PA). Would recommend highly.”
“I have always been pleased with the service, packaging, and quality of the items I have purchased from MonarchCypress. My recent order was a robe. It arrived on the date promised and I was kept up to date on the shipment from the moment it was shipped to the moment it arrived. The robe was in its own MonarchCypress cloth bag. The robe is luxurious, white trimmed in navy, and was a gift to a friend. A note about my previous order of ECO LUX Microfiber sheet sets as well. I have spoiled many family members with these amazing, soft, cozy sheet sets. When I had gone out of town, I quickly placed an older set of high-quality sheets on my bed. My husband complained, "Where did you dig up these sheets? They are horrid!". In 40 years, he had never commented on sheets!”
“Not happy. Ordered 4 robes as a Christmas gifts. 2 weeks pass and the recipient lets me know they never got anything. I tried looking for a shipping email or notice, but had nothing besides the original confirmation email which let me know they received the order and would begin packaging it. I called the company and the gentlemen speaking to me said they cancelled the order because there was a missing “style” for a robe customization. So I never got any notification about them cancelling my order, or even trying to reach out and say “hey, we just need this piece of information and we will have your order on the way!” Terrible service. When I asked if there was anything I could do, the gentlemen said to just reorder but not until after the New Year because they will be closed. Really upset and won’t be ordering from again.”
“These sheets are hands down the softest most comfortable sheets I have ever slept in! I fist discovered them at a great hotel in Sedona, AZ and after the fist time I touched them, I knew I had to have them in my home! It took a little research to find them and it was totally worth it. They are high end sheets, so they are a bit higher priced but again, absolutely worth it! I may never leave my bed!”
“I have bought many sheet sets and duvet covers from Monarch Cypress. Hands down these are the best sheets I have ever bought. And I will buy more for gifts.”
“I have bought the robes over the past few years. They are wonderful! My wife wears hers almost every evening and they always look good… and launder well. I’ll keep buying them for Christmas.”
