Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 213 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Horrendous customer service I had business account and had fraud twice not once did they help, it eventually took 3 months and they did not get my money back I had all documentation too so all accounts now closed”

Helpful Report

Posted 10 months ago

“My account was blocked without any prior notice or explanation i sold.my phoneto to .my friend 1200 pound and monzo block my acount and hold.my money for not reason monzo open acount to.me if u not allow to use my money why you upen acount to.me ? When trying to resolve this issue, we encountered extremely poor customer service. particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, any way. She seemed extremely uninterested, despite my partner being stressed. And u hold.my legal money tomorrow I'm going to speak with lawyer to get.my 1200 back and never work with this.por service I work.with many bank never have problem”

Helpful Report

Posted 10 months ago

“My partner’s account was blocked without any prior notice or explanation. When trying to resolve this issue, we encountered extremely poor customer service. Erin Cleark, in particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, nor could Erin help out in any way. She seemed extremely uninterested, despite my partner being stressed. They don’t have any direct number for the escalation team. This has been the worst banking experience we’ve ever had. Consequently, we will be closing both our personal and business accounts with Monzo. Their service is unacceptable and their staff are unprofessional. An official complaint will be made.”

Helpful Report

Posted 10 months ago

“I tried to withdraw money from my account for nearly three months, but they kept telling me it was "processing". There can be no faith in a corporation that retains your money and continually claiming you it will arrive shortly, only to wait three months and still nothing. Despite this, the company continued to try to encourage me to utilize more of their services and return my money to them more frequently rather than releasing my funds.Glad I asked for advice via MADACOVI. CO. . I finally got the help i needed in getting my investment back from this firms with the helps of m a d a c o v i . co.”

Helpful Report

Posted 10 months ago

“It's frightening how well they can carry off such deception. When I tried to take out the 54,000 POUNDS that I had invested in their scheme, they demanded that I pay taxes up front. Even after I obliged, they did not accept my withdrawal. I became aware of MADACOVI. CO money recoveries firms and sought their assistance. They promptly assisted me in getting my money back after I provided them with true evidence that shows how i was scammed by MONZO BANK .”

Helpful Report

Posted 10 months ago

“I hope this company is closed down.Definitely do not do business with this company. I was scammed for more than 50,000 euros. Invested and I didnt get my money back together with the so-called profit.I have no choice but to involve an expert recovery company S_I_M_O_N_C_H .C_O_M and in no time they got all my funds back for me”

Helpful Report

Posted 10 months ago

“Been with this bank for about 5/6 years now. I've never had a problem with them at all. All problems have been resolved easily. Unknown charges get dealt with in no time. Offer great interest rates. I literally can't fault them.”

Helpful Report

Posted 10 months ago

“They took money without permission. They have started using sly tactics. I have put in a claim to the ombudsman and they have informed me this is one of the worst banks for this.”

Helpful Report

Posted 10 months ago

“Reported fraudulent activity on my account weeks ago. Have been left to chase them ever since. It's impossible to speak to anyone and the left hand bot doesn't know what the right one is doing. Awful customer service when things go wrong.”

Helpful Report

Posted 10 months ago

“So I had been with monzo for roughly 5 years. Never an issue until recently. I switched accounts as noticed hidden fees and there’s no easy way of communicating with the bank. The on the day of my payday, I was paid into my monzo account but they closed the account 6 am that day. It’s now over a month later and they still have my wages. 4 times I rung and was told someone will give me an emergency call back. I was then told on my 5th attempt that it’s going through to the complaints team. I was given 14 days before I could get a final response which was today. After all the stress, grief and anxiety they’ve caused, they couldn’t review my complaint although I had sent identification like they required yesterday. I couldn’t not stress enough that this bank is not a good bank. They’re making a mockery out of people. I hope someone see this. I am vulnerable person, Ive got ADHD and I’m currently on antidepressants because monzo tipped my mental health upside down. Stay away from them.”

Helpful Report

Posted 11 months ago

“No replies, my account was blocked without notice, and then it was cancelled. I had a credit card with Monzo, and they never sent payment instructions on how I should pay my balance since I don't have access to the bank app anymore. However, arrears have been raised due to this, and my credit score has been affected. I opened a complaint 8 months ago, and it has not been resolved yet. I DON'T RECOMMEND THIS UNRELIABLE BANK.”

Helpful Report

Posted 11 months ago

“The commitment and expertise of loudouin/com amazed me. They assisted me when I lost a sizable sum of money due to fraud. The team's meticulous analysis of the case demonstrated their diligence and experience. My concern was soothed by their frequent updates and correspondence. Their innovative techniques, which took into account my unique situation, allowed me to turn a profit and receive my money back quickly. I heartily endorse loudouin/com first-rate services.”

Helpful Report

Posted 11 months ago

“Tried to transfer money from my Monzo Account to Cryto Exchange within my daily limits and was asked to justify where the funds came from, my annual income, provide wage slips, etc.... Very poor customer service”

Helpful Report

Posted 11 months ago

“DONT OPEN A BUSINESS ACCOUNT WITH MONZO. First invoice for a new company was paid today. We were so happy yet MONZO for no reason whatsoever aren’t coming back to us to advise WHY THEY WONT LET US USE THESE FUNDS. They are so unprofessional. Been trying to resolve this from this morning and still no further forward. They Mis inform lie and are just not business like. Don’t touch them. We are moving account to NATWEST”

Helpful Report

Posted 11 months ago

“For no apparent reason, Monzo decided to close my business account. My credit rating excellent, good positive bank balance. No explanation just closing date for business bank account. Luckily I have other business bank accounts so no issues. I pity anyone with no other bank business accounts the business would be stuck. I cannot recommend this unreliable bank!!”

Helpful Report

Posted 11 months ago

“Zero stars. Scammers and money laundering institution. They are working closely with scammers and criminals. Avoid avoid avoid.”

Helpful Report

Posted 11 months ago

“Fraudulent. Do not use. You will honestly regret it. I got paid yesterday, I tried to make a transaction they flagged as fraud. I explained it wasn’t, they have locked my entire account. I explained to them I have business travel so need access to my money, that I can’t afford to buy food without that money… they simply do not care. I have called and called to the point of tears and all I get is… we will look into this but can’t give a timeframe. They continue to just lock money up, clearly their system to protect against fraud does not work. How can they lock my entire account so I can’t access any money??? Crazy. I will take legal action against Monzo for the stress caused.”

Helpful Report

Posted 11 months ago

“I’ve had Monzo for a long time. It markets itself as a current, relatable bank that is on the side on its customers. It is not. For the past two months I have been trying to get Monzo to uphold a dispute for a charge on my account where it was 100% clear that the supplier did not send the goods that I was charged for. I presented them with evidence, emails, and links to other people that had been scammed and their only response was: we can’t uphold it. When pushed for a reason they said the supplier didn’t accept the dispute. That’s it - no investigation or acknowledgment of the emails and proof I sent them ( they even went as far to say that I didn’t show proof when I literally had). It goes on. Customer service are useless - they send a lot of emojis but very little substance. If this had been any other bank this wouldn’t have happened. Stay away from Monzo if you want to be protected.”

Helpful Report

Posted 11 months ago

“Once heralded as the future of banking, Monzo was a paragon of innovation, transparency, and exemplary customer service. Fast forward to today, and it's painfully clear that they've fallen from grace, plunging into the bureaucratic abyss that many traditional banks dwell in. As a loyal customer of both personal and business accounts over the past six years, I am deeply disappointed and quite frankly outraged by their recent actions. The abrupt closure of my accounts without any explanation is the most glaring issue. Attempts to get a straightforward answer from their "Frontline" team are futile, met with endless cycles of "don't know" and "not sure." It's a far cry from the customer-centric approach that once defined Monzo. Their once-efficient chat service has become a source of frustration, characterized by very lengthy delays. The interactions feel insincere, with a veneer of empathy that hardly masks the underlying indifference. Waiting for a response has become a test of patience, challenging even the most understanding of customers. What happened to the Monzo that stood out from the crowd? It seems they've become just another bank, indistinct from the high street institutions they once aimed to surpass. Their pioneering spirit has been extinguished, replaced by a veil of secrecy and an over-reliance on rigid policies that seem to justify abrupt decisions like mine without proper explanation or accountability. It's truly disheartening. Monzo has transformed into a faceless entity, treating customers as mere numbers rather than individuals. They've joined the ranks of those financial giants who prioritize policy over people, leaving devoted customers bewildered and out in the cold. For anyone considering banking with Monzo, think twice. If you value clear communication and genuine customer care, you might find yourself disappointed. There are plenty of other financial institutions that can offer innovation without sacrificing reliability or customer satisfaction. Monzo, this is your wake-up call. We long for the dynamic, transparent bank you once were. It’s time to shed the bureaucratic layers and rekindle the commitment to customer service that set you apart. Until then, you’re just another bank that's lost its charm and lost a customer for life.”

Helpful Report

Posted 11 months ago

“Stay away! They shut my business account and gave me no explanation causing me huge financial problems with missed payments and not being able to receive funds from customers. To top it off they take up to 4 weeks to give your money back to you! Absolutely disgusting! Do not choose Monzo!”

Helpful Report

Posted 11 months ago

Monzo is rated 1.6 based on 213 reviews