Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 213 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I fell victim to a scam where my withdrawals were blocked, but thanks to BITCLAIM, I was able to retrieve my funds”

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Posted 22 hours ago

“I had a wire transfer from usa and gave them everything they asked for and they say they can't find my money. I am disgusted with the way they handled it”

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Posted 2 days ago

“I invested $85,300 based on what seemed like legitimate trading signals provided by a broker. The scammers sent me videos of real trades and screenshots showing impressive PNL, making me believe I was about to earn big profits. Eager to make the same returns, I followed their advice and invested the money. However, I soon realized that I was dealing with a fake broker, not a legitimate one. The scammers took my 85,300 usdt and then completely stopped responding. I was left feeling worried and helpless. In my desperation, I reached out to my friends for advice. One of them pointed me to the Chelsy Desmarais Team, and that turned out to be the best decision I could have made. The team, Chelsy immediately took action, investigating the situation thoroughly. They helped me recover not only my lost $17,500 but also the profits that I had been promised. I was absolutely thrilled and incredibly relieved. If you’ve ever been scammed or are struggling to withdraw your investments from a broker, I highly recommend Chelsy Desmarais Team. They are experts in recovering funds and can help you regain what you've lost. Their professional approach and dedication to client success are unparalleled. For assistance, you can contact C__H__E__L__S__Y__D__E__S__M__A__R__A__I__S__(54 )__{@}__GMAIL__ (D0T) c0M. They are here to help you recover your funds and restore your peace of mind. Get in contact with her via WhatsApp>>>+1>>>859>>>436>>>4211.”

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Posted 1 week ago

“Shocking My Monzo business account has been locked out since Thursday. This is now Sunday. I have no money in any other accounts. My mortgage is outstanding. My shop rent. Internet about to be cut off and therefore will be out of contract again. It’s going to be a whole day of admin sorting things when it’s back up and I will be looking for compensation. My credit rating is likely to now be affected. Not to mention my appearances in contract with my landlord now paying late. This could affect my relationships there. They’ve taken 3 days to get back to an email even tho my partner has called everyday for a response. AND have not listened to the issue. I’m on holiday and borrowing money from a friend. It seems to be due to a technical error. I have two accounts, one personal and one business. The pin is locked because Monzo gets confused which is required. Then the video verification isn’t working. Apparently they don’t even see the request.”

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Posted 1 week ago

“Monzo won't stop companies stealing your money then won't accept responsibility or get it back”

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Posted 1 week ago

“Been with monzo for over 3 years with no issue for travelling etc. the moment I had an issue with a suspected transaction they closed my account as suspicious fraud and now can no longer use them. Terrible customer service”

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Posted 1 week ago

“Their customer service is abysmal and that is the nicest way I can describe them. It’s pathetic you cannot speak to a manager. They take 3-4 days to come back with a query. They freeze your bank account on “suspicious” behavior and then refuse to take calls. This is the worst case of customer service I have ever witnessed. It amounts to theft.”

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Posted 2 weeks ago

“Totally poor customer service, I opened a dispute twice for same transaction and hey closed it without investigation and not even read details of dispute, completely untrained and uneducated customer service. L”

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Posted 1 month ago

“Boost your crypto trading skills! Recover from past losses or refine your strategy with expert guidance from tradecrypts .c o m.”

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Posted 1 month ago

“I never thought I'd get my money back. After months of dead ends, I had lost hope of ever recovering the $86,000 I put into plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a scam, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to chelsy desmarais after reading online testimonials, and to my surprise, they were able to recover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : Chelsy_desmarais_70_(@) _gmail_._com Whats_App +1 (443) -207-2425”

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Posted 2 months ago

“I am incredibly thankful to Mrs. Oliver Recovery Agency for helping me recover all my stolen money and profits after being scammed. Their dedication and efficiency were beyond my expectations, and I will always be grateful for their outstanding service. Contact them via email at Olivercompanyexpert 505 [@] gmail.com or WhatsApp at +44 (7438) 687236 for assistance”

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Posted 2 months ago

“Hey there, let me tell you about my experience with SPECTRUM-CREST. I came across their website promising huge returns on investment and decided to give it a shot. But boy, was that a mistake! After depositing a significant amount of money into my account, I quickly realized that it was all a scam. The customer service was nonexistent, the trades they made on my behalf were losing money left and right, and when I tried to withdraw my funds, surprise surprise - they were nowhere to be found. I felt like such a fool for falling for their tricks. So please, learn from my mistake and steer clear of Spectrum-Crest at all costs. Don't let them scam you too!”

Monzo 1 star review on 14th January 2025

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Posted 3 months ago

“Do not make Monzo your primary bank account. Use a high street bank due to the fact you can't talk to anyone. DO NOT MOVE your salary to their account.”

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Posted 3 months ago

“I have had a Mozo account about 6 weeks. I opened it to be able to transfer funds to Coinbase. Over the weekend just after Christmas an acquaintance transferred £1500 to my Monzo account from their Chase UK account. I went to upload it to my Coinbase exchange account and Monzo stopped the transfer and froze my account. No explanation was offered. I was asked what the money was being used for. As I don't believe in banks dictating what you do with money in your account and this isn't China, I told Monzo to F/O. They then spent a week harrassing me for information which I refused to give them, then decided they were going to close my account (something I told them I planned to do anyway after my balance had been transferred). Why does it take 2-4 weeks to transfer my balance when everybody knows transfers take seconds? I predict Monzo and any other bank that dictates to its customers, will go out of business. It's not surprising cryptocurrency is so popular.”

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Posted 3 months ago

“Disgraceful bank. Poor service and incompetent staff. Many better alternatives!”

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Posted 3 months ago

“I applied for a account with photo ID. A week later I followed up asking what was going on. They told me to take a photo with my ID to my face. The next email was the below. No explanation, they even say they will not accept any applications from me. The treatment is very unfair. There are reviews saying it's fast, efficient to start an account but it's not. If you bite back and ask of the delay, it seems they just block you from getting an account. Pretty unethical. Please refrain from using this bank. Whoever is sitting behind that chair is making judgement calls on anyone that complains.”

Monzo 1 star review on 23rd December 2024

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Posted 3 months ago

“This is a request to close down my account. I can live with the loss of £2000.00 but what I can not live with is what customer service i have currently received from Monzo fraud specialists team. Who have done nothing but Harass me, Bully me, Freeze my account, which now i have bills to pay so I'm going to get fined for non payment, bad credit score, but you are protecting me from fraud, how apt that sounds. James you are the eighth person who I'm reporting to the Ombudsman for this Harassment i have received & a war veteran at that, very noble of you all. This is protection, yesterday I was so stressed & my blood pressure so high, I had to turn of my phone & computer as I was not very well. But you are protecting me, not much good if I die from all the stress you are doing to me.i have all the conversations that I will send & names of everybody who has Harassed me & who closed my account down for my own protection. You are all so self important, that their must be people who need protecting for a lot more than £2000. I will also add my messages to social media sites, to to let everyone understand how Monzo bank treat their customers when they ask a simple task as recovery of some money I made a mistake over. Sending to my partner who needed the funds to purchase another ticket to fly home having had a really bad car accident. This is not a trouble torn bandit country, it's her dual status with UK. It's Sweden. I hope you give compensation for causing me all this stress & high blood pressure which i went to the doctor about & wants to do a 24hr blood pressure connection today. I hope that you also pay my fines & explain to my suppliers why they didn't get paid today? Thank you all at Monzo for putting me & my partner through he'll this last two weeks. I do hope James you send a copy to the head of your department so it's not a total shock how I'm dragging there department & team through the Ombudsman etc.”

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Posted 3 months ago

“I wish I had a zero star for Monzo. I am trying to buy a ticket and Monzo is holding the money. I have cried on the phone, sent emails and live chat and given them 3 options. The teams are obviously not looking for a solution. This is money I paid into the account not a credit card.”

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Posted 3 months ago

“Monzo gave access to a third party website who charged 80 times more than the pay they wrote in the website so the money was withdrawn WITHOUT MY APPROVAL and then Monzo after a process that took several months refused to reverse the payment or make refund. So in other words my money is not safe and you can get charged with WITHOUT YOUR APPROVAL.”

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Posted 3 months ago

“I invested the sum of $ 208,800 worth of Bitcoin with a cryptocurrency company I met online. After a couple of weeks, my initial investment had increased from $208,800 to $392,650. This felt so good as the investment grew rapidly in just a few weeks. When it was time to retire, my withdrawal request was denied, all effort to make withdrawal declined, then I realized I had been ripped off. Thanks to the mrs bruce nora for coming to my rescue, she helped recover my lost crypto currencies back to my wallet. You can also reach out to them via email- ( bruce.nora 254 @ gmail . Com ) Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

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Posted 4 months ago

Monzo is rated 1.6 based on 213 reviews