Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A week has passed since my order was placed and the card has still not arrived. Have requested a refund as the birthday has now passed but refused saying it is still within the timescale. Shocking service and will not use Moonpig ever again Just beware of the unacceptable timescale of their deliveries.”

Helpful Report

Posted 3 years ago

“Order placed but not delivered on time. moonpig simply dont care. Poor customer service, won’t be using again”

Helpful Report

Posted 3 years ago

“Ordered george birthday cards on the 19th march. Both cardsdespatched on the 22nd of march. It is my sons birthday today and y cards have not arrived. Been told "They just have got lost in transit". Not good enough!!! First time n 31 years that my son has not had a birthday card off us. Was asked if I wanted the cards re-sending or my money back. Obviously chose to have my money paid back into my account. Maybe I should have let them re send the cards. Might just get them in time for next years birthdays !!!!!!!”

Helpful Report

Posted 3 years ago

“The second time this month I have ordered a card and both have arrived without an envelope. Should have been easy to sort out with customer support but alas apparently the giant cards don't come with an envelope, only the one they send it to you in! If you're planning on writing in your cards and giving them to the recipient be aware you may have to wrap it first! What a silly system.”

Helpful Report

Posted 3 years ago

“Please Be Careful Paid £78.96 for wrong card wrong gifts. Ordered card for young mans Birthday, got a card for a 70 years old Birthday. I feel very sorry for family. Can you imagine. The right card came 12 days late. I leave up to you what you should think of the company. Would never use them again, untrustworthy un professional, when you try to get help they cut you off if they cant explain the excuse for wrong service i.e. from one helper to another. They have excuse no one was in but part of the order was delivered. Its such a shame as I would have liked to use them as there is the Covid Pandemic. A complete disaster.”

Helpful Report

Posted 3 years ago

“My friend sent me an orchid & a card through Moonpig for my birthday. The orchid was half dead & dropping leaves. I gave it a week to see if it would recover but by then it was clearly dead. I have complained & have had useless replies from 6 different people & nothing has been done. At one point they offered to send a new orchid but then retracted this. Absolutely disgusted with them.”

Helpful Report

Posted 3 years ago

“Quality goods, quick and easy to order . I made a mistake regarding adding a name to a card , only realised when I made the payment , quick e Mail regarding my mistake and was quickly sent a refund . Stunning service many thanks .”

Helpful Report

Posted 3 years ago

“Your customer service is none existent. My friend spent a considerable amount for my birthday with a card- no envelope and a rolled up map Of half the world! What a joke. Cheap and utter rubbish. Tried to complain but gave up. Shocking”

Helpful Report

Posted 3 years ago

“Absolutely disgusted in Moonpig I’ve used them for years but recently I’ve noticed cards arrive late etc however the last 2 orders I have done has now made me decide to never use them again. The first was Mother’s Day card which never arrived. I put that down to a postal problem so let it go but today I’m fuming. I ordered a card and flowers a week ago for a friend to be delivered today as it’s birthday tomorrow. I thought I hadn’t had any contact to say they arrived etc so when online. On life chat I was told there was a problem with the dispatch and hadn’t gone!!! Wtf.. earliest day for delivery is now Tuesday. I have no choice but to accept that. They offered me a £10 credit note but they can stick it and I won’t be using them ever again”

Helpful Report

Posted 3 years ago

“Scammer don't by from them”

Helpful Report

Posted 3 years ago

“Ordered letterbox flowers for my daughter in law. The quality of the bunch were appalling. Leaves were dead petals were scattered in the box, and all flowers were open. The next day they were all dead. DONT buy these worth paying a little more and get them from a florist.”

Moonpig.com 1 star review on 2nd April 2021

Helpful Report

Posted 3 years ago

“First flowers from my son were delivered somewhere else. Replacement bunch sent next day and looked OK at first sight and I was just happy to get them this time, but by day 3 the lillies hadn't opened and the rest were barely arrived. Complained via email. New set delivered and left on doorstep on Saturday, even though I told them I wouldn't be there until Monday. On Monday more arrived. It's Wednesday now and they are all dying and not one lily in three huge, foliage heavy bunches opened! Terrible for the price. Will never use again.”

Moonpig.com 1 star review on 31st March 2021

Helpful Report

Posted 3 years ago

“I find moonpig very difficult to use. It could be made much easier. Tried a few times but each time had to give up.”

Helpful Report

Posted 3 years ago

“Great concept, poor system and communications. What a shame!”

Helpful Report

Posted 3 years ago

“After 15 years happily ordering from Moonpig, I've now found another site. Twice this year, I've received cards without an envelope. The first time they put £5 in my moonpig account to compensate for inconvenience, but the second time I was told it's their new policy not to provide envelopes. What use is a card without an envelope?!”

Helpful Report

Posted 3 years ago

“Awful customer service, so unhelpful and my case was not resolved. They took over a week to reply, siting that due to COVID and working from home they couldn’t email earlier. Everything on email is immediate, why not send a pigeon. I’ve taken my business to funkie pigeon now.”

Moonpig.com 1 star review on 27th March 2021

Helpful Report

Posted 3 years ago

“Awful customer service. They read from a script and don’t actually deal with the problem. Not helpful at all”

Helpful Report

Posted 3 years ago

“Bouquet arrived on time. Consisted of 80% foliage and 20% flowers. Flowers dead by day 5 and foliage dropping. Very, very disappointing- will not be using this Moonpig flowers again.”

Helpful Report

Posted 3 years ago

“Ordered a card they and had confirmed it had been sent The recipient didn’t receive it after a couple of days. Turns out after a week it wasn’t sent. Not impressed one bit”

Helpful Report

Posted 3 years ago

“Sent a card to my son for his birthday, I have not seen him for nearly a year because of COVID and it did not arrive 😡. I tried to contact customer service but you can only go on a chat line. They ask me to confirm the address which I did and they had the correct address. They offered me a credit to my moonpig account which is absolutely no good as I will NOT be using them again. Disgusting, don’t use this company. If there was a zero I would give that. The person on other end of chat was not in the least apologetic. I will take the matter further. Last year I had flowers sent to me which were dead . NEVER use this company .”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews