Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 15 years happily ordering from Moonpig, I've now found another site. Twice this year, I've received cards without an envelope. The first time they put £5 in my moonpig account to compensate for inconvenience, but the second time I was told it's their new policy not to provide envelopes. What use is a card without an envelope?!”

Helpful Report

Posted 3 years ago

“Awful customer service, so unhelpful and my case was not resolved. They took over a week to reply, siting that due to COVID and working from home they couldn’t email earlier. Everything on email is immediate, why not send a pigeon. I’ve taken my business to funkie pigeon now.”

Moonpig.com 1 star review on 27th March 2021

Helpful Report

Posted 3 years ago

“Awful customer service. They read from a script and don’t actually deal with the problem. Not helpful at all”

Helpful Report

Posted 3 years ago

“Bouquet arrived on time. Consisted of 80% foliage and 20% flowers. Flowers dead by day 5 and foliage dropping. Very, very disappointing- will not be using this Moonpig flowers again.”

Helpful Report

Posted 3 years ago

“Ordered a card they and had confirmed it had been sent The recipient didn’t receive it after a couple of days. Turns out after a week it wasn’t sent. Not impressed one bit”

Helpful Report

Posted 3 years ago

“Sent a card to my son for his birthday, I have not seen him for nearly a year because of COVID and it did not arrive 😡. I tried to contact customer service but you can only go on a chat line. They ask me to confirm the address which I did and they had the correct address. They offered me a credit to my moonpig account which is absolutely no good as I will NOT be using them again. Disgusting, don’t use this company. If there was a zero I would give that. The person on other end of chat was not in the least apologetic. I will take the matter further. Last year I had flowers sent to me which were dead . NEVER use this company .”

Helpful Report

Posted 3 years ago

“Extremely poor, I ordered my granddaughter’s first birthday card and present, due to arrive yesterday. I advised that it was sent to the wrong place had been redirected to Birmingham 200 miles away from me. Now we don’t know where it is and Moon pig say ‘can’t do anything but contact us if it didn’t arrive on time and will reimburse you !! that’s not acceptable I will not be using them again NOT a reliable service”

Helpful Report

Posted 3 years ago

“**Avoid buying flowers from here** Delivered dying flowers to me on Monther's Day and then a lady called Lara refused me a refund because it's been over 5 days. I waited and did everything needed to take care of the flowers and so I waited for them to bloom, and instead, they died. Lara refused to do anything and just sent me a link off the internet. I'm so frustrated that I didn't even get a replacement bunch out. Moonpig really needs to get a better-trained customer service team.”

Helpful Report

Posted 3 years ago

“My Grandaughter paid £55 to have, what they thought to be, a beautiful box of fresh flowers delivered to their Grandmother for Mother’s Day. On the second day the heads began to drop off the lilies and turn brown and remain unopened, the leaves and petals on the other flowers were turning brown and by day three the gerberas had dropped completely. After a written complaint and photos of evidence Moonpig offered a £10 credit!! The customer service and after sales service is non existent and left my Grandaughter really distressed and feeling she had been ripped off. I see from previous complaints that thereare many people who have received similar shoddy goods without any recompense and something must be done about it. I did not get the five days freshness as their T&Cs guarantee and as I have photographic evidence to prove this, I shall be consulting the appropriate bodies to seek a full rebate for my dear Grandaughter. Susan Chinn, Cornwall.”

Moonpig.com 3 star review on 23rd March 2021

Helpful Report

Posted 3 years ago

“My daughter is struggling in the pandemic with money and sent via Moonpig a bunch of flowers for Mother's Day. The same flowers can be bought in Asda for £3 but she was charged £20, they arrived Tuesday night at 6pm, half of them were past their prime with damaged & broken flowers & rotting leaves, I had a huge pile of waste, oh yes the box was perfect!!! To add insult to injury they were so bad after 4 days that I had to throw them out. I cant tell her as it will break her heart, but I will tell everyone that I know not to buy flowers from Moonpig. I do have pictures which I will share if i ever get a reply.”

Helpful Report

Posted 3 years ago

“I received a large bouquet on Mother's day from my son. It was dreadful - blooms were battered and bruised and the roses were dried up and drooping. Some of the smaller flowers were already past their best. I managed to salvage a couple of lillies and gerbera but overall they were the worst flowers I have ever received”

Helpful Report

Posted 3 years ago

“Awful customer service”

Helpful Report

Posted 3 years ago

“Excellent service ordered at 4pm arrived next day at 2pm”

Helpful Report

Posted 3 years ago

“My daughter sent me 3 pots with little rose bushes in. Two pink ones are fine 0ne with yellow roses was disappointing nearly all dead. I don’t want to admit to my girl that I was annoyed and upset.”

Moonpig.com 2 star review on 18th March 2021

Helpful Report

Posted 3 years ago

“My son and his family sent me what appears would have been an expensive bouquet. It was in very bad condition, rotten slimy flowers and leaves, dried up roses, flower heads broken off. Like other mums who have left their reviews, I haven't the heart to tell my family, they would be so upset. I am so disappointed and I know nothing will be done for all the recipients of these poor quality flowers because we didn't place the orders and can't bring ourselves to tell our children. Upsets me every time I think about it or look at the sad few surviving flowers.”

Helpful Report

Posted 3 years ago

“my mothersday flowers arrived late even though my daughter payed extra for early delivery and the flowers arrived tired, and limp , after tow day half the flowers are dead.”

Helpful Report

Posted 3 years ago

“I ordered a card flowers and some chocolate for Mother’s Day - paying extra for delivery on the Saturday The chocolate arrived on the Thursday the flower on the correct day Saturday and the card the following Tuesday Quite poor”

Helpful Report

Posted 3 years ago

“I would make this no stars if I had this option! Ordered a potted rose and chocolates and paid extra for Mothers day delivery. 2 days before Mothers day I received an email to say the chocolates would be substituted. Contacted customer services to ask for an alternative but then cancelled it when I realised this would arrive 2 days late. My mum received a delivery on mothers day with substituted chocolate and the message was from another unknown couple. To top it off I received the cancelled substitute at my address this morning. Contacted customer service they didn't seem at all concerned. They have sent a credit to my moonpig account but had to ask for an apology.”

Helpful Report

Posted 3 years ago

“My son and daughter-in-law sent me flowers from Moonpig for Mother’s Day. The chrysanthemums were snapped in half. The eucalyptus was dead and mouldy. A rose drooped by day 3 and the phlox that weren’t broken had died by today (Tuesday). I contacted customer service with a complaint as I didn’t want to upset my son but they wouldn’t deal with me. Please don’t waste your money on flowers from Moonpig.”

Moonpig.com 1 star review on 16th March 2021

Helpful Report

Posted 3 years ago

“My son bought me flowers for Mother’s Day they arrived 6.30pm on the day .He was very disappointed at the time of delivery also they were ready for the bin . I had to pull off slimy rotting flower heads so cannot recommend this company although the card was nice AVOID buying flowers”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews