Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.49

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 23rd December 2024

198

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t review & purchase e mail card. Terrible experience”

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Posted 2 years ago

“Card never arrived . This has happened twice to the same person for their birthday . Very unreliable service. Offered to resend or refund but damage done. Recipient thought i had forgotten their birthday again.”

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Posted 2 years ago

“Signed up for new account. Personalised card then tried to sign out. But didn't recognise my email or password. After spending an hour and ten attempts I gave up. Now lost a customer but led me to reviews which should remind this company that reviews and stars do count.”

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Posted 2 years ago

“Card never arrived .”

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Posted 2 years ago

“I have been using Moonpig for a while, never had any issues, fast delivery can even choose the date you want, good quality and a great choice of cards, recently i damaged a card, on requesting a duplicate, Moonpig sent me one the next day i will just add totally FOC, will continue to use for any future cards”

Moonpig.com 5 star review on 19th January 2022

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Posted 2 years ago

“Received a kind gift of a plant, wine and chocolates via Moonpig. I was very disappointed to see the plant was completely squashed, with all the flowering stalks broken. I emailed Moonpig immediately, including photograph, however still awaiting any response over a month later. I would suggest they need to review their packaging and also their customer services. I would not recommend this company.”

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Posted 2 years ago

“Not as good as Moonpig used to be 3 cards ordered in plenty of time. First card arrived 4 days after my friends birthday and the other 2 sent directly to my house arrived after 6 days. Moonpig cannot be trusted to fulfil their estimated timelines for deliveries. Avoid try elsewhere”

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Posted 2 years ago

“I ordered three cards and not one came with an envelope!!”

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Posted 2 years ago

“Absolutely useless still waiting 10 days later for a 5th birthday card which is pointless now as it’s been and gone and judging by their reviews it’s obviously the norm”

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Posted 3 years ago

“Flowers arrived dead chocolates tasted disgusting”

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Posted 3 years ago

“Hopeless, just Hopeless sorry”

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Posted 3 years ago

“AWFUL!!! The company has 2 services to provide their customers, make the orders & send the orders on time which they are unable to provide. Birthday cards,Christmas cards and gifts are sent for loved ones special occasions and the fact that nothing arrives on time is ridiculous!! The care factor is 0% STAY AWAY!!!!”

Helpful Report

Posted 3 years ago

“I have placed 3 orders in total with Moonpig, and two of those times they have not delivered on their promise. I had paid for the extra postage option, to ensure a swift next day delivery. But both times, due to their inability to get the item shipped in time, this missed the promised delivery date. It is worth noting that when you order two cards to the same address (one from me, one from my kids) they still charge you twice, so its an additional £8 for two cards to be delivered next day - or not in these cases. When contacting the customer support team, they were less than helpful. Unapologetic, and arguementative that it wasnt their fault, it was Royal Mails fault. I disagree wit this, but in reality that isn't my problem. I paid them for a service, which they did NOT deliver on. Will never use again - recommend Funky Pigeon instead.”

Helpful Report

Posted 3 years ago

“Ordered a birthday card and some beers for my husband. On processing of order was stated it would arrived in 2 days. 5 days later still nothing. Had to try contacting Moonpig via their chat line. No reason for the order not arriving given and no solution, only a refund. That didn’t help with being left with no birthday card for my husband. Totally unreliable and will not be using them again.”

Helpful Report

Posted 3 years ago

“Birthday card and gift will not be delivered on day requested. Moo pig seem to take no responsibility for this. I will not be using them again. Dreadful.”

Helpful Report

Posted 3 years ago

“Ordered Birthday card and flowers for 29th and still not arrived. Unless their business model is built around delivery on time this business is doomed for failure. Dates for Birthdays and other celebrations will not wait for your delays. What a disaster of a business.”

Helpful Report

Posted 3 years ago

“Ordered a Christmas card for my wife on 21st, told it would arrive for Xmas. Christmas Eve it had not arrived, contacted customer services, only got response from their auto bots saying if it had not arrived next day to contact them. Next day , same response and the next. Will not use this company ever again.”

Helpful Report

Posted 3 years ago

“Terrible service and customer service. Avoid. I ordered 3 items and a Christmas card for my accountants and paid in one single transaction and to be delivered at the same address for the same person. The order was delivered in two different days and basically ruined the whole surprise. Not to mention that part of the Christmas present was delivered the next day after the office closed for holidays and one day late as stated in the order). Tried speaking to the customer service and their only answer was “this is what we do, we have different suppliers “. No refund, no apology, shocking service.”

Helpful Report

Posted 3 years ago

“Ordered a Christmas card for my girlfriend & it's just turned up with no envelope inside. Seriously what a joke, I'd be expecting (like EVERYONE) to get an envelope with my card!”

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Posted 3 years ago

“Awful experience. I realised I had added the incorrect postage address within seconds of placing the order Unlike amazon, Funky Pigeon and Getting Personal once you have placed the order nobody wants to help you. I immediately tried to chat with somebody but there were no options available and was told to email them. Then to be advised the email address online was incorrect (no fault of mine if they don't keep the website up to date) It has cost me almost as much as the gift to have the parcel re directed I am so disappointed and after shopping with them foe over 10 years, I won't use Moonpig again !!”

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Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,223 reviews