Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.48

1.5 Rating 1,206 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 19th June 2024

Moonpig.com 5 star review on 2nd April 2024

Alison

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Birthday card and flowers for 29th and still not arrived. Unless their business model is built around delivery on time this business is doomed for failure. Dates for Birthdays and other celebrations will not wait for your delays. What a disaster of a business.”

Helpful Report

Posted 2 years ago

“Ordered a Christmas card for my wife on 21st, told it would arrive for Xmas. Christmas Eve it had not arrived, contacted customer services, only got response from their auto bots saying if it had not arrived next day to contact them. Next day , same response and the next. Will not use this company ever again.”

Helpful Report

Posted 2 years ago

“Terrible service and customer service. Avoid. I ordered 3 items and a Christmas card for my accountants and paid in one single transaction and to be delivered at the same address for the same person. The order was delivered in two different days and basically ruined the whole surprise. Not to mention that part of the Christmas present was delivered the next day after the office closed for holidays and one day late as stated in the order). Tried speaking to the customer service and their only answer was “this is what we do, we have different suppliers “. No refund, no apology, shocking service.”

Helpful Report

Posted 2 years ago

“Ordered a Christmas card for my girlfriend & it's just turned up with no envelope inside. Seriously what a joke, I'd be expecting (like EVERYONE) to get an envelope with my card!”

Helpful Report

Posted 2 years ago

“Awful experience. I realised I had added the incorrect postage address within seconds of placing the order Unlike amazon, Funky Pigeon and Getting Personal once you have placed the order nobody wants to help you. I immediately tried to chat with somebody but there were no options available and was told to email them. Then to be advised the email address online was incorrect (no fault of mine if they don't keep the website up to date) It has cost me almost as much as the gift to have the parcel re directed I am so disappointed and after shopping with them foe over 10 years, I won't use Moonpig again !!”

Helpful Report

Posted 2 years ago

“Ordered a card and balloon for my daughter as she has just had a baby. Balloon left on the door in a box with no card. Advised by Moonpig card would be delivered separately by 6pm. 3 hours later still waiting. Shoddy expensive service.”

Helpful Report

Posted 2 years ago

“2 card no envelopes!! Why would I buy on line the have to go and buy envelopes”

Helpful Report

Posted 2 years ago

“Have visited many sites designed to allow the customer to personalise goods. Been thinking about using Moonpig for a while. Special occasion arose, so visited site for first time and, for various reasons, was looking forward to adding you to the list of online companies that I now use on a regular basis. Prices ok, but I just couldn't find anything suitable. I'm so very disappointed by 1) your range of cards and 2) by the fact that you offer so few options to personalise the cards. Am planning to purchase some card and to go back to producing my own, as I always used to do.”

Helpful Report

Posted 2 years ago

“Ordered birthday card for my son on the 16th paid first class Saturday 18th no card. Ain't food enough I sent a normal cars this week first class and they got it next day, stop blaming the vid! Waste of money will not use again stick with Clinton's everyone this lot mugging us off”

Helpful Report

Posted 2 years ago

“Orderd Birthday cards for my daughters , on BOTH occasions NO envelope , not using moonpig again. When customer service goes down hill , so does the company . Well done moonpig 👍”

Helpful Report

Posted 2 years ago

“I ordered two cards to go to the same address at the same time. One for My Daughter and Son In Laws anniversary and one for my Daughters birthday. Only one turned up, I made a complaint was told they would get back to me in 24 hours and I am still waiting 11 days later. Took the money quickly enough. This is not the first incidence so won’t be using them again. Very unhappy, given both cards were to the same address and orders at the same time.”

Helpful Report

Posted 2 years ago

“Awful, ordered a card (with added photo), the tacky cheap letter box roses. For my mother’s birthday. Have recently lost Dad. Delivery date ordered. No product yet! Truly s***. Do not recommend, stay away”

Helpful Report

Posted 2 years ago

“3 times I asked for a replacement delivery of flowers because the flowers were such poor quality but after nearly 2 weeks I gave up and asked for the sender to be given a refund,I have absolutely no idea if they’ll get a refund or I’ll get new flowers as they simply don’t let you know what’s going on,very poor customer service”

Helpful Report

Posted 2 years ago

“I have used this company for a number of years and had no problems. Just before the start of the pandemic lockdown and since the service has deteriorated. Two cards to Canada never arrived and another to the UK I was unable to send due to the website saying multiple times NO SUCH POSTCODE! This was despite the fact that I had used the website to order a card for this person before. I don't know what is going on but I am now hesitant to use their service and have resorted to e-cards”

Helpful Report

Posted 2 years ago

“Order didn’t arrive in time despite giving it sufficient time. Second time this has happened. Poor customer service. Will not be using this company again.”

Helpful Report

Posted 3 years ago

“Paid extra for guaranteed delivery on sister's birthday and arrived late. Second time this has happened.”

Helpful Report

Posted 3 years ago

“USE FUNKY PIGEON INSTEAD IF THIS COMPANY…Worst card company ever. Ordered a card. Was never delivered despite receiving email to say it was. We ordered the same card another two times and still never delivered. Waste of time and money ABSOLUTE RUBBISH….!!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. I paid for next day delivery. They card didn’t arrive. When I tried to contact them I could only find a web chat no direct number. The best they could do was to still charge me the card refund me the postage and send another. They said it’s lost we don’t know what happened to it. By this point the card was no use as the persons birthday had passed. 5 days I bought this card in advance of there birthday and they still managed to get it wrong”

Helpful Report

Posted 3 years ago

“Totally disgusting company they have no customer service. They have lost a family moment we can never get back. I gave them 2 weeks to get it right and it's my wife's birthday and they are still not here”

Helpful Report

Posted 3 years ago

“I ordered and received a lovely card from Moonpig but it arrived without an envelope, not handy when you need to post it 🙄”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,206 reviews