Moonpig.com Reviews

1.5 Rating 1,222 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Hi I’ve been charged £9.99 for a Moonpig subscription that I wasn’t aware of agreeing to . Has anyone else had this problem? If so how do I contact them to cancel this thanks

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Asked by Jules (4 weeks ago)

i recived a bouquet today for our 60th wedding annaversary but i do not know who sent them, can you help. Lilian Hill 8 TA70PH, somerset,england. thank you

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Asked by lilian hill (2 months ago)

I OREDERED A EMPATHY CARD AND A SMALL BUNCH OF FLOQWERS TOTAL 32POUNDS DID NOT NOT RECIEVE IT CHECKED DILIVERY ADRESS GONE SOME WERE ELSE I WOULD LIKE TO KNOW WHATHAPPENS NOW HILL AT HYDE COTTAGE NEVER HEARD OF IT

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Asked by MARY ALKHAYAT (4 months ago)

Although I have been advised the card arrived it didn’t! Very frustrating and embarrassing. Order number: 231627M7DPV Order date: Jun 11, 2023 Order amount: $5.14 Amount paid: $5.14 Payment type: Credit/Debit Card Please send a voucher for my undelivered card and inconvenience.

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Asked by Judi GROSSMARK (1 year ago)

I havnt received my order , it was supposed to be delivered on Tues

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Asked by Veronica wishart (1 year ago)

Where's my review?

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Asked by Assenav (1 year ago)

Why are flowers sent out in such poor condition, I recently received a mother's day bouquet, that arrived in an enormous box this ensured that the flowers were not damaged in transit, however the flowers were limp and wilted, the foliage resembled stewed spinach, obviously causing disappointment, these problems are in my opinion due to flowers being transported in vans that are not air conditioned as the water that was keeping them moist was very warm, warm enough to be cooking the stems and low to middle length stems and leaves.