Moonpig.com Reviews

1.5 Rating 1,223 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Moonpig.com deliver? How long does Moonpig.com take to deliver? Does Moonpig.com deliver on time? How is accuracy and good condition of items delivered by Moonpig.com?

Returns

Customer Service

How can I contact Moonpig.com? How quickly does Moonpig.com resolve customer queries?

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Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

How long does Moonpig.com take to deliver?

Helpful Report

(1 day ago)

Moonpig.com normally delivers within 5 Days.

Helpful Report

(1 day ago)

64.62%

Industry Average

“ Absolutely disgraceful service. Delivery did not arrive. Very disappointing . Was for a special occasion. Will NEVER use this company again. ”

- Anonymous

“ I dont understand about all these bad reviews I have used moonpig a few times , never been happier such an easy site to personalize cards , and send gifts , although I've never sent flowers..delivery always good on time and quick too very happy with it ”

- Caroline

“ Very impressed with my Moonpig cards that I received ! Cards lovely ,quick delivery plus great customer service ,thank you moonpig you did great ”

- Anonymous

Moonpig.com Reviews

Delivery - Average