“I made an order on October the 16th, today is the 17th November and I've STILL not received the goods. Disappointed doesn't even come close to it. I've paid £3.50 for a 2-3 day shipping fee which is disgusting given it's taken 4 weeks (and counting) so far. I'm still waiting to hear back from you on where the order is. I've had some contact with customer support to let me know about the delay but if I'd have known it was going to take this long I definitely wouldn't have placed it in the first instance.”
“MORI quite simply is such a fantastic service. I have used them about 6 times now over the last couple of years and every time the reaction I have received from friends is great. They love the product and comment on how incredibly soft the clothing and bath towels are for the baby. I can't recommend MORI highly enough!”
“We were given a Mori set of a towel, mitt and a onesie as a present for our little boy and love it! The towel is so soft and snuggly after bath time! We have since given the towel to two babies as a present and we really like that you can personalise them for an extra special gift. Big fans of Mori, our little boy will be wearing a lot of the cosy clothes!”
“The international shipment is quite efficient. Love the fabric and the natural color. The only thing that annoys me is the care label sticks to the inside of the sleeping bag, cloths, hats…which is so hard to take them off.”
“Bought the pack of three pre-washed muslins, they are larger than I thought which is great and beautifully soft!love them. I'm Going to order another set!”
“The customer service on facebook was very good. It's great that you get updates on your order through there, and I was pleased with the customer service I received. The lady who messaged me was polite and friendly. I also love the product. I ordered the yoga trousers and they are so soft!”
“I'm a super fussy customer, I am also a startup entrepreneur so I analyse other people's businesses. You are doing a great job. Your comms hit the right note, give genuine offers and are the right frequency. Your product is excellent, so soft and lovely, I ordered again immediately I received it. Work hard, re-finance, expand your range, we love you x”
“I had inquired as to a discount code I'd seen on fb but then couldn't seem to find anywhere on the Mori fb page.....my query was answered within an hour & very politely.
My order was delivered promptly & i'm absolutely thrilled with it!! I'm a big fan of the Scandinavian ethos & Mori's beautiful products & fantastic customer service do not disappoint!”
“The fabric is lovely and soft. My son usually wriggles all around the cot and the first night he didn't move at all. The only thing I don't like about it is the seat belt pocket. I wouldn't use it and all my son does is manage to get his foot stuck through the hole every night, which can wake him up, a shame it has this on otherwise I would say it's perfect.”
“The clothes look very lovely and appear to be good quality. Unfortunately my discount code didn't go through and £16 for a newborn vest is too expensive without it. Returned for a refund.”
“A mix up with my order code was sorted smoothly and everyone I have had contact with has been helpful and positive. The items I bought are beautiful and although they have not yet been used or washed seem to be excellent quality.”
“First of all, the quality of the products. I have bought a baby bath towel embroidered for my nephew and I loved the softness of the towel and the finish of the embroidered name. It is going to be a really lovely present.
Second, the customer service.
With my first order I used the free muslins coupon but I didnt receive them when I got my order. I contacted customer service and not only they (thank you, Staciah) were very helpful and kind, they got the muslins sent to me so in a couple of days I had them with me (with a very sweet note included in the package). Xx”
