“Order placed for delivery between 9.00 a.m. and 10.00 a.m. and at 8.45 a.m. received text to say the delivery will be 4 hours late - and if this was not convenient to phone the Customer Service centre on a number given. I did this and after 35 minutes holding on the line - at cost to me - the call was answered. Was told that they were short of call centre workers and of drivers. Was offered a refund of the delivery charge but would not / could not give any refund for call charges, nor would they leave the delivery in the garage. First and last time to use Morrisons, if I could leave no stars I would.”
“I went to teaside park store and i asked for a refund for a baby coat that I bought a while ago in the sale and I returned it as faulty as bits of fluff were coming off it so the assistant at first said I couldn’t have a refund because it didn’t look faulty as I didn’t have a receipt or tag but of course I’ve had it on the baby because I didn’t release I was going to bring the item back faulty but for me it was a safety issue with the fluffy bits coming off it I didn’t want my baby to swallow the bits but when I explained to the assistant that it was faulty she wasn’t going to refund it as it didn’t look faulty but she wasn’t listening to what I was trying to explain to her, I did get the refund eventually but her attitude stinks how she even got the job on the customer service desk beats me, it’s just frustrating for me because i also work in a customer facing role and I know what it’s like being shouted at by a customer and it’s not nice but if I had that attitude at my work I would be straight up too the office getting told off but it looks like she clearly got away with it but her attitude was absolutely appalling and can’t speak to customers the way she spoke to me with out getting spoken too by higher college or managers, she definitely needs customer service training and also every time I walk into that store it always smells like someone has been sick and it’s a horrible smell, it’s disgusting”
“Shopped in Morrisons, Wymondham this Morning. Wanted to buy a leg of pork but there was a chap with an aqua vac just by the wrapped fresh meat counter trying to clear a leak or something. Obviously didn’t want to be there but his attitude left a lot to be desired. We came back after ten minutes to buy the pork but were given short shrift. Left and came back for the third time when he had finished. I know accidents happen but it was his whole attitude. Then asked another assistant where something was and he didn’t even manage to speak but just pointed. Staff training is sadly not Morrisons priority. It was a miserable experience all round with some of the vegetables not very fresh although the fruit was good. Will probably will not shop here again sadly.”
“Second time now that l have complained to Morrisons, first time rotten meat, received a voucher for the price of the meat, took a few emails to get a response. Now a multipack of custard when opened one had burst and the whole lot was hairy, rotten and stinking. Emailed four days ago with a follow up's asking for a response, no reply. Sorry Morrisons another customer less, obviously you do not care about your customers. How many are you prepared to loose.”
“Absolute rubbish, I decided to place an order for the first time with this Supermarket.
half the food was poor use by dates, the lamb chops were off...in fact 4 items were awful.
Contacted Customer Service, they agreed a refund on the 4 items and confirmed the amount, which was wrong....did I get the refund? well after 7 days nope, and Im not holding my breath.....I just simply ordered my next weekly shop with ocado...first class service.....see ya Morrison's.”
“Shocked to say this but really poor customer service there, found human hair in their own brand frozen food so took photos and sent it to them and they never even replied to it
Must be that common to find human hair in their food that they just can't keep up with the emails
Also when I wrote to them on Twitter yesterday to see if there was an update on either the website contact form reference number or the email reference numbers they just said they do not accept reference numbers on Twitter ?
Just really surprised how poor their food preparation must be to have long black hair inside and the lack of any customer service since raising it as always thought Morrison's was a big company, the food had to be put in the bin with it being contaminated but they cannot even be bothered to reply to an email or their web forms
Will just stay out of their stores in future”
“LIARS AND THIEVES
Delivery order never came and marked as delivered. Customer service not interested and promised call back never came. Emailed CEO explained I have no food and no money to buy any as Morrisons still have my money. No explanation and claim to have refunded me. Absloute lie and now ignore all emails. Have been forced to use a foodbank whilst Morrisons have stolen my money!”
“Visited the Banbury store for a pizza ….assistant said she could not make one as she was busy putting items in the freezer and to come back in 30 mins to order. Was I just going to stand there for 30 mins ..no off for a sandwich then … A few minutes later she yes the same assistant was stood next to me tidying the sandwiches …mmmm… so I report it to a manager who agreed she is rude and disinterested. No staff is better than incompetent staff Morrisons we won’t be back ….aldi here we come”
“Shamles, chaotic, not fit for purpose, lack of judgement, does not understand customer needs, reneges on promises, does U turns (ooopps no that's my mistake for which I apologise), not stable, makes feeble excuses, reverts to contstituonal rights (oh heck, oopps, I did it again) Does not have the support from even it's loyal backers...I have to stop this! Sounds like I'm talkng about a different body of an organisation here.or am I? Could I be confusing Morrisons with the dysfunctional Tory party, oh I'm not confused.com”
“car parking firstly.. my wife parked for over 2 hours with her Mum, shopping and then at the Cafe (receipts available) and since then we've had threatening letters from Euro Car Parks threatening a fine of £80 and now £150. Not paying, it's not legal. Secondly, my last and final shop resulted in a substitution which it turns out now they don't pay the difference on anymore, and actually turned out to be wrongly priced so on the order was £5.23 and on the receipt was £10.46. Morrisons have been contacted 3 times about this, with the current reply so far being once you accept a substitution then that's it. Not good enough. I've moved my shopping to Tesco, matters not to me, but Customer Service is important, and it looks as though Morrison are turning into a bit of an ugly sister.”
“Regularly get overcharged on offers rarely does the price that's on offer on goods goes through on the tills correctly so you have to queue at the kiosk to get this rectified. This has been happening for years complained a couple of times about this issue was assured that the pricing would be looked into, this clearly hasn't happened as this still happens on a regular basis. Always check your receipts as the amount that they overcharge can soon add up. This is the Tewkesbury store Gloucestershire. I've never known a shop so bad for not being able to get their pricing system correct. Also I have sent another complaint to customer services still waiting list a reply after 2wks. The company is a joke.”
“I had a terrible experience on Friday on October 14th 2023.
I live in the Selby area & had a delivery from an very uncaring & outwardly arrogant driver named Scott.
Long story but I am disabaled so have devised a system where I don't have to bend at the door to take shopping in. He refused to help me take the stock out of the company totes into my own at the door, said it wasn't his job & that the company don't expect him to help.
I literally had to get on my hands & knees to unpack his totes, whilst he stood towering over me.
This man has no empathy & no moral compass, he exudes arrogance & is a poor ambassador for Morrisons.”
“We when into Morrisons in Barnsley today served by a lovely lady on florist who was so helpful she told us to get the flowers scanned by the lady on self service. We was stood there awhile while 2 assistants were chattering away amongst themselves , when we did attract one of the assistants she totally ignored us and went to other people who had only just come in. When we asked here again for assistance she just said one moment and went to help someone else,we felt as though we were invisible we ended up walking of and went to be served by another lovely lady on the till. When we were walking passed the self service till the lady who ignored us then spoke and said oh you got sorted then. Terrible customer service. Her name was Marie and I thought she couldn’t have cared less. I was fuming.”
“Does anyone in authority at Morrisons ever read these critical reviews.
If so, do they feel embarrassed or guilty about the way they treat customers? I suspect they simply do not care. What a way to run a multi-million pounds business! So long as the fat cats are content, that appears to be all that matters.
I have used this supermarket for many years and have seen a massive decline in standards in recent years. The staff were always happy, smiling people but sadly, not anymore.
Since the CEO sold out to an American group, it has gone from bad to worse. He made millions from the sale but at what cost to loyal customers. Prices are increasing out of proportion to the cost of living. Many items are exhorbitant. There are much cheaper supermarkets out there. Shame on you.”
“This morning my wife bought a cream chicken pie costing £2.50 from the Belper store. I found one small piece of chicken in the whole pie & it wasn’t even a bite size!
Very disappointed.”
“Bought 10 Mullerlight yoghurts for £4 however it turns out 1 of the flavours right in the middle of them all is not part of the offer so didn't get the offer.....do this all the time ti dupe people.....ggrrr”
