“visited Morrisons, Woosehill this afternoon for a few bits for tonight. Got what i needed and went to self service checkout and last item checked (Razors) turned the red light on and the usual "assistance coming" on screen. I waited and waited but of course no one turned up even though some sort of employee (man in suit and glasses, Manager, Security, ?) was stood opposite me watching all this. Gave up after some minutes and walked out (minus shopping of course). Just have to go hungry tonight and go to a proper supermarket (Tesco) tomorrow.”
“ref:_00DD0ojDb._5003z258Z6U:
I will start by saying as a rule I love my morrisons store, food and staff. But back around the 24th Feb 20, I purchased a cheese and pickle sandwich filler, I used just that and nothing else on a tortilla wrap. As I was eating it I felt loads of grit, like eating sand in my mouth, I spat it out and found what I could only describe as a lump of soil with bits of grass there was black lumps of something in what I was eating . I rang straight away I got an email asking me to send detail of the packaging so that batch could be looked into and I presume removed off the shelves. I sent that email the same day, I heard nothing back, I went on to send 5 more emails asking why no one had been in touch, even just a sorry and thank you for reporting and confirm that batch would be taken off the shelves so nobody else would eat this contaminated food.
I ended up going in store where customer services kindly rang for me, they admitted not reading any of my 6 emails, the line was very bad and I think the lady said something about putting £5 on my more card.
I've since then wrote more emails (I have all the evidnce) and still nothing, I didn't want £5, I wanted action to be taken at the time this was reported. I've since wanted an apology and still to this day not even had that.
Totally disappointed and very annoyed that a complaint wasn't taken even a little bit seriously. I've been made to feel I was lying, I certainly am not .
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“The Scarborough Morrison’s has to be the worst shop I’ve been to especially the fruit and veg counters, I picked up a lemon , soft and mouldy, apples 4 pack , one was bad, brown and bruised and then I looked at the tomatoes , soft and gone to mush and split , I don’t usual write reviews but just had to after this experience, I couldn’t believe just how bad it was , the rest of the shop not much better, untidy , empty shelves , will give Morrison’s a miss from now on”
“I have given three stars only because of their lovely checkout staff in the Dover store. Aldi would do well to take note of how to treat customers properly, even the offhand ones . Also the checkout supervisor Michelle, who is lovely and polite.”
“Really sad to see the rapid decline of this once great store. Hardly any fresh produce on display, empty shelves, and finding members of staff is a rarity. Salad bar always empty, never any cakes left in bakery.... Store in Bishop Auckland looks poorly managed.”
“I have rated Morrisons since I worked on M60 near Oldham, amazing. OMG how they have failed myself and so many more, read reviews. How can an amazing company go so wrong. Packing too much, we use too choose! Changing aisle's every other week. Moving from groceries too clothing,homeware. I have heard from an ex employee they employ ex Tesco, don't rate them at all. We choose to go into these stores each week and not 1 of these supermarkets care about the in store shopper, its all about on line. So if your really listening, or reading haha, never happens, STOP STOP MOVING ITEMS. WHAT HAS HAPPENED TO MORRISONS AMAZING BREAD, AND CHOICES!!!!🤔🤔🤔😣😣😣😥😥😥🤐🤐”
“Really poor, prices are not clearly displayed. Most of what I wanted to buy I didn't because I didn't know the price. Empty boxes on shelves. Management stand around chatting in fours. Staff generally looking unhappy”
“I’ve used all the online shopping apps and was silly enough to trust Morrison’s the one time I couldn’t go out and get shopping if the order didn’t turn up. I received an email the night before saying my payment was rejected; I checked my balance and there was enough? I couldn’t rebook the shopping online until two days time and couldn’t speak to an adviser until the morning. He explained that it wasn’t Morrison’s fault but when it’s a new payment card they regularly get banks asking to check it’s not a fraudulent payment. I said how do Morrison’s allow you to sign it off if they don’t do it online at the time because my shopping was just cancelled. Tesco and Sainsbury’s would ring you so you can still get your shopping. He just said there’s no way of Morrison’s doing this so if you ever get a payment/card security check on the account they just cancel the order!! Won’t be relying on them again. I’m stuck without shopping after surgery and have to wait until tomorrow for a different company to deliver me some shopping!!”
“Morrisons Dover. Can you believe this. Apart from all the other rip off prices, I came across this....Dairylea Cheese triangles 8 pack for £1. Dairylea Cheese triangles 16 pack for £2:50!!!!!!!!!!!!!!!! I mean, this is so outrageous it almost beggars belief. What sort of fools do they think we are.”
“I love Morrisons.Very good choice of everything. Especially meat fish and cheeses.However your potato salad is awful.Potato very hard and mayo far too watery had to throw away,However still one of my favourite supermarkets.”
“They honestly are awful Erith store Morrison's zero customer service, non appreciative, out of date products, really Horrendence security staff, went to Adas further up the road ..what a breath of fresh air ...a up beat, FUN place to shop. I no longer use Morrison's...theyre ungrateful to me for being a loyal customer I have been treated so badly by their security staff with false accusations and I've heard some really bad horror stories”
“They honestly are awful Erith store Morrison's zero customer service, non appreciative, out of date products, really Horrendence security staff, went to Adas further up the road ..what a breath of fresh air ...a up beat, FUN place to shop. I no longer use Morrison's...theyre ungrateful to me for being a loyal customer I have been treated so badly by their security staff with false accusations and I've heard some really bad horror stories”
“I want to add ...ive been shopping at my local Morrison's Erith Store 4 years and class myself as a regular shopper....i witnessed many people being constantly harassed by the security staff and managers ..ive heard horror stories from locals who have been eating in the cafe and being accused of shop lifting when all they've bought is lunch from the cafe...ive also experienced first hand by a security guard name Claude who accused me of stealing half way across the town center even though i was completely innocent and threaten to call the police to which he did ..caused me so much distress and upset I said please do as I have nothing to hide...but was astonished at this way of treatment...i have started to shop else where and no longer use them as I feel offended and humiliated by them”
“Morrisons on Holyhead Road in Coventry, I have noticed that over the last few months the availability of fresh meat and fish products has reduced, plus sell by dates are quite short”
“Visited Woosehill wokingham Branch today, have visited before and been very satisfied as i like the staff friendliness and i find their fresh meat and fish very good, today..there was not any fresh meat displayed on the counter, and lots empty spaces on the shelves, the young lady on the fish counter was very polite and helpful i pushed some fish..she stated their were no butchers at work today..and she had been called in to help, other shelves were empty or poorly restocked..and there were trolleys blocking some aisles..so i did not get all what i intended to purchase. At the check out there was only 3 tills open several queuing at the tills..a long wait ..the lady on my till apologised for the wait and was not usually working on the checkout..and had on several occasions ask another ..how to do things..also the Manager was on a day off and not available. what a disappointment..it seems this store is very short staffed ..which is affecting customers and staff alike.”
“During the run-up to Christmas I observed a clutter of displays, shelf-stocking trollies and piles of goods in the aisles at the Aberystwyth store. I mentioned to an employee in livery that the aisles were cluttered and obstructed. The apparent 'shelf-stacker' denied that was any form of obstruction. I was at least obvious that the path was crowded and difficult to navigate.
The "shelf-stacker" then marched down the aisle toward a Tannoy connected telephone and called for a senior manager to attend urgently.
I continued my shopping until a man who appeared to be a senior person accosted me in the company of the "shelf-stacker".
The "shelf-stacker" then accused me of swearing at and abusing him. ….. I NEVER used foul language or abusive language toward the employee. I simply grumbled about the clutter.
The manager then sent the complainant away (before I could talk to him) and seized my shopping basket and threatened to call the police if I ever returned to the store.
Some days later I called Morrisons HQ and gave a report to their complaints phone line complaining about the unfair treatment. I requested a written reply. There came none.
After about a month I returned to shop located at place that I have patronised for probably longer than that manager has been alive.
I have not been challenged for shopping there ever since. I will continue to shop there as long as it pleases me. Any request or demand by any "manager" to remove me will require the acquiescence of the Police!
I am:
James C. Field
Dan-y-Coed, North Beach Road
Clarach, Aberystwyth
SY23 3DT
01970 820132
07890 652383”
