“The driver/delivery person did not mention there were 2 items missing from my online shopping so they charged me for them anyway. I asked for a refund but Morrisons only refunded me for one of the items. I have since emailed them 3 times to ask that the other missing item be refunded, with proof of items received, refund and bill, and haven't even had an answer. It's ridiculous to have to chase them so much for such a small thing! Unreliable and not worth the hassle.”
“On Thursday afternoon I made my weekly visit to Morrisons at Grays Essex where I usually spend on average 50 pounds and it was an unpleasant experience! There were no baskets at the main entrance so I had to walk to the till area to pick one up, at the till area there are no cleaning products to clean the basket, not Covid safe! I then had to return to where the entrance is as I wanted to purchase something from the fish counter, again not particularly Covid safe as I had to walk to an area of the store and back just for the basket, unnecessary time spent in an enclosed environment! At the fish counter a member of staff was replenishing the fresh fish display and was ignoring myself and another customer, but was able to talk to another member of staff! At this point I would have left the store but there were certain items that I really wanted to purchase so I made my feelings clear at the customer service desk and was told this would be passed onto the store manager, who knows if it was or not! I continued with my shopping and then queued to pay, avoiding the self service area as there were customers without face coverings and the area does not allow for adequate social distancing. I was told I could go to a till and to my horror the member of staff was not wearing a face covering! I spoke to the member of staff who told me to go to that till and several excuses were made on behalf of the staff member and then the cashier was asked if he had a face covering, which he did and put it on, upon request. If I had not mentioned this how many hours would this employee have worked and potentially been infecting customers and their work colleagues? It is situations like these that are going to bring our country to its knees once again. Never mind what Boris says, we can learn a lot from countries like Italy and Germany! Morrisons must start insuring that it provides a Covid safe environment for all !!! or I will no longer be shopping there or anyone else that is keen to avoid catching Covid 19.”
“Last two online orders, half the things left off order, you cannot tell me there is no chicken left in the whole store, will never use online shop again.”
“BOYCOTTING. Spent the morning in Morrison cafe in Strood with friends and now have a £50 fine for the pleasure of using there car park that was free !
Did any of the staff in the cafe warn us ? ....NO
Are the new signs eye level ? ..... No
Do they give you a chance/warning ? .....No
Will I be going to Morrison again to shop or use the cafe ? .... NoLi”
“With having to go into the shop with delivery not done this week for mum met not one but three rude staff. Its hard having mask on and talk when you have a quiet voice and not knowing where to queue and be shouted at not very good. The lad at the till was really good but i think i will now shop at another store, tesco.
One unhappy customer.”
“Rude and obnoxious staff at Tamworth Morrison's I can only put it down to bad management , lack of training ,wrong people fooling there way through the interview Asda and Aldi from now on”
“I have been going to morrisons in Bridlington for 4yrs. That bad on products and SEL I changed to Tesco never had a problem so when morrisons started to cut more prices I tried again no different still bad and untidy shelves SEL not to the left or right of the products. good at over charging on special deals. I think it is time to go back to Tesco until the managers sort there store out and try take a pride in the store.Disap/cust”
“I am a vulnerable customer I ordered a door step delivery from Morrison’s it was booked for delivery today between 12-6pm
it never turned up and no one contacted me not impressed”
“Ordered groceries from morrisons delivery the time slot was for 24/09/20 9-10pm it is now 1am ( I stopped waiting for it since 12am) 29 mins to 9 they sent a text message saying they are on there way so I waited !
They did inform me that I would not get all the items on the groceries list before they shipped out. It annoyed me but that isn't even the icing on the cake what annoyed me most is that after the delivery slot timed out 10pm -1am I received no update, no text message, no email , no phone calls! My problem is not that they didn't come on time it is the fact that they didn't even try to tell me they weren't coming! Sometimes I wonder if these people know what phones are. I made sure all my contact details were there my delivery address was correct so I wanna know what the problem was!!”
“No social distancing from staff. Im not saying where I am as its not just one store or staff member its the whole business that needs to change its approach”
“Some staff members are rude and unhelpful. The worst I have come across. Some are good to deal with bit since Coronavirus far too many are taking advantage and being arrogant and rude. This is a shame as I have always used Morrison for most of my shop. This is not a one off experience”
“Having used Sainsburies click and collect I thought I will try Morrisons. Aweful! Confirmation email didn’t arrive, the store is not picking up the phone. Waste of time.”
“A truly awful company indeed. So sorry to read the last review. Morrisons are known for their dreadful fresh produce and dodgy bb dates of same and own baked stuff like bread and cakes etc. I suppose managers hands are tied when it comes to rectifying this as the word rectifcation is not in this companiy's vocabulary. They are also a dreadful company to work for. That from inside info.”
“Just had an on line order delivered.
Next time I have a delivery I'll check
the dates. LEttuce and tomatoes two
days left, cucumber no date but going soft.
Oranges two days left. Rang the store up
and they promised a refund. Surely when the orders are being packed they should give a few days on the sell by.
I'm 84 years old and so this to save going out shopping.
If I hadn't signed up for the year I would go back to Tesco.”
“Customer service run by teenagers
Well well well, not really suprised im writing this review, so first order was late, okay fair enough, second order never arrived, and i get a phone call off some chavy teenager telling me at 11 at night, that my order has been cancelled, payment taking still, and 5 days later still waiting, this is disgusting you should be ashamed of yourself, i willl never step foot in your stores again, asda 24-Hour here i come. Morisons in Taunton, get your self together you clowns”
“Order value £90+, disabled and live in 1st floor flat, driver would only deliver to main entrance, would have required several trips to get the order to my flat, quite simply, I am unable to attempt such a task, had to reject the delivery.
Ironically, Morrisons has successfully delivered to this address during lockdown, thinks it was lazy on behalf of driver.”
“Morrison's don't like to give the vouchers out when they're due. Not the first time this has happened either. Hey! Morrison's pay up and look after loyal customers.”
“Why did I do it? I have asked myself this since I got home. Why didn't I take them back? Wrongly, I simple could not be bothered. I know, when we all do this they will continue to offer nasty so called fresh products. I speak of their so called Wonky strawberries. They should really be called Wonky Gone off Strawberries. Over 50%, again, had gone off, and yes, I did look, but obviously didn't look hard enough. This was in the Dover, Kent, store. Knowing full well they do their own packing I still fell foul of it. Never again!!”
“Our first order for delivery will be our last! About half the items of the £60 order were wrong. Weird substitutions, items absent and items clearly not ordered delivered. Payment a complete disaster too. Not at all hopeful customer services can sort it out.”
