“My online grocery order was due to be delivered in Wed. 21st Oct. beween 2.00 and 3.00 pm. When it had not arrived by 3.45 phoned my local supermarket, but no option to speak to anybody there, just the Pharmacy.
I then called Customer Services, who put me on hold whilst they tried to contact the store. After waiting 10-15mins was told they could not get through to anybody. I rang back again At 4.20 and was told that Driver had marked my address as having been delivered. I told the operative I most certainly had not bad my shopping delivered but she said she could not help further. An emailed shopping receipt was sent to me at 3.05 pm. This usually happens when driver has made a delivery. I then wondered if my shopping had been accidentally delivered to a wrong address.
At 5.00 pm my shopping arrived in a battered white van, (not a Morrisons van). Drive
r said he was in a hurry and said my order had gone out in the wrong van, etc., etc.
I am not blaming the driver or the shop at all as mistakes are bound to happen. But I am both angry and disappointed that Customer Services did absolutely NOTHING to help. I gave my tel. No. to both operatives at CS but nobody ever did call me back. Surely that is what they are paid to do??
Also being as the store was not accepting phone calls, except for Pharmacy, what was I supposed to do.
Never again will I shop with them after this upsetting and frustrating experience.”
“The previous review says nothing whatsoever about quality, and this is something this dreadful company lacks. The local Dover branch have now done away with the social distancing measures they brought in. Why? Even the staff have no idea. With most staff not even wearing masks I would stay away if I were you.”
“Perfect shop, perfect contact and perfect delivery with driver carrying bags of shopping up a flight of stairs. After a failed delivery by another supplier (who didn't show-up at the correct address) I am impressed with Morrison getting it just right. Thank you.”
“Terrible out of date fruit bakery & salad items to be used on delivery day, used to think morrison s better than their rivals, but after my 1st online delivery, which won't be repeated ,although store/delivery staff were helpful, pickers need training”
“Very disappointing, shelves were empty and then was told to go to the self service, which was madness as there was a till that was almost finished! When I got to the self service, after informing the member of staff I had cash, I tried four tills before complaining to him that there was nowhere telling me which tills Only took cash. There were no signs at all, THEN I had to queue for one as there were only two of them! Absolutely ridiculous, the whole visit was a complete waste of time, as soon as we left we went to Waitrose, more expensive but had more time to enjoy on my weekend off! Very disappointing, you need to sort yourselves out Morrison’s otherwise you’ll be the next shop to shut!!!”
“Started using delivery service when COVID began and am very happy. Always on time and we get most of what we order each delivery. Appreciate the reliability and will probably keep using deliveries when this is all over.”
“I have always shopped at Cribbs Causeway branch but never again! Since Covid I have decided never to shop there again. The whole experience is thoroughly unpleasant from the time you enter where you are met by staff on the door looking very threatening and making you feel totally unwelcome. The in store experience is even worse as to pay you have to follow a one way system up and down aisles to then queue for the only one checkout that is normally open! Never again! Asda,Aldi and M&S welcome customers so they have my custom from now on.”
“Bought filet steak that looked nice in the package but once opened it was just basically folded up scrap meat I contacted morrisons customer service and had no reply whatsoever”
“Bought filet steak that looked nice in the packet but once opened it was basically scraps of meat folded up underneath i complained to customers service online and had no reply whatsoever”
“Morrisons staff are excellent...helpful in every way...
A friend Anne Wood has been receiving her weekly shop and in the main has been dealing with Morrisons Erskine...Elspeth who has been extremely supportive during her recent bad news she received regarding her health.
A massive thank you to Elspeth for her unwavering support to Anne.”
“HAVE JUST CHANGED FROM TESCO TO MORRISONS AND AM HAPPY WITH THE QUALITY ETC OF THE FOOD.
HOWEVER, TODAY I RECEIVED MY FIRST ORDER FROM A 'LOCAL' STORE AND EVERYTHING JUST APPEARED TO HAVE BEEN THROWN IN THE BAGS - EXCEPT THE CIGARETTES WHICH WERE THROWN INTO ONE OF THE BASKETS. I WAS VERY LUCKY THAT THE EGGS DID NOT BREAK AND I HAD NOT ORDERED ANY SALAD ITEMS. ALL EARLIER DELIVERIES HAD BEEN DELIVERED IN A VERY ORGANISED FASHION AND I FEEL THE LATEST DELIVERY DOES NOT, NOT, NOT SHOW MORRISONS TO BE A PROFESSIONAL ORGANISATION.”
“Self isolating. Big order on line. Very disappointed. 15 missing items like flour, yoghurt, shrimp, gin, toilet paper, crusty rolls, hot cross buns, frozen summer and Black Forest fruit, Substituted with raspberries and blueberries which won’t work in my recipe. Substituted plain unscented toilet paper with the perfumed Toilet paper .and my daughter suffers from contact dermatitis when it touches her skin. I asked for one bag of merits piper and one bag of king Edward potatoes. Sent two Maris pipers! Same with mushrooms. Coffee filters box open on both ends, several items pictured below expiration day 2 hours after delivery. My advice, forget Morrison’s.”
“The driver/delivery person did not mention there were 2 items missing from my online shopping so they charged me for them anyway. I asked for a refund but Morrisons only refunded me for one of the items. I have since emailed them 3 times to ask that the other missing item be refunded, with proof of items received, refund and bill, and haven't even had an answer. It's ridiculous to have to chase them so much for such a small thing! Unreliable and not worth the hassle.”
“On Thursday afternoon I made my weekly visit to Morrisons at Grays Essex where I usually spend on average 50 pounds and it was an unpleasant experience! There were no baskets at the main entrance so I had to walk to the till area to pick one up, at the till area there are no cleaning products to clean the basket, not Covid safe! I then had to return to where the entrance is as I wanted to purchase something from the fish counter, again not particularly Covid safe as I had to walk to an area of the store and back just for the basket, unnecessary time spent in an enclosed environment! At the fish counter a member of staff was replenishing the fresh fish display and was ignoring myself and another customer, but was able to talk to another member of staff! At this point I would have left the store but there were certain items that I really wanted to purchase so I made my feelings clear at the customer service desk and was told this would be passed onto the store manager, who knows if it was or not! I continued with my shopping and then queued to pay, avoiding the self service area as there were customers without face coverings and the area does not allow for adequate social distancing. I was told I could go to a till and to my horror the member of staff was not wearing a face covering! I spoke to the member of staff who told me to go to that till and several excuses were made on behalf of the staff member and then the cashier was asked if he had a face covering, which he did and put it on, upon request. If I had not mentioned this how many hours would this employee have worked and potentially been infecting customers and their work colleagues? It is situations like these that are going to bring our country to its knees once again. Never mind what Boris says, we can learn a lot from countries like Italy and Germany! Morrisons must start insuring that it provides a Covid safe environment for all !!! or I will no longer be shopping there or anyone else that is keen to avoid catching Covid 19.”
“Last two online orders, half the things left off order, you cannot tell me there is no chicken left in the whole store, will never use online shop again.”
“BOYCOTTING. Spent the morning in Morrison cafe in Strood with friends and now have a £50 fine for the pleasure of using there car park that was free !
Did any of the staff in the cafe warn us ? ....NO
Are the new signs eye level ? ..... No
Do they give you a chance/warning ? .....No
Will I be going to Morrison again to shop or use the cafe ? .... NoLi”
“With having to go into the shop with delivery not done this week for mum met not one but three rude staff. Its hard having mask on and talk when you have a quiet voice and not knowing where to queue and be shouted at not very good. The lad at the till was really good but i think i will now shop at another store, tesco.
One unhappy customer.”
“Rude and obnoxious staff at Tamworth Morrison's I can only put it down to bad management , lack of training ,wrong people fooling there way through the interview Asda and Aldi from now on”
