“I took my 91year old friend ordered fish and chips ordered yesterday for her shopping. She wanted us to eat in the cafe'. We ordered fish and chips and coffees. Service took for ever, chips almost cold and had been kept warm for hours, the peas were cold grey olive green and wrinkled. Had I been alone I would have complained bitterly. grahamgiblin.39@gmail.com.39@gmail.com”
“26.10.16 I clicked email from morrisons to "activate 5000 pts" on £40 shop(if shop before 31 oct over £40) points will be added within 72 hours of shop.
29.10.16 shopped spent £66.75 points balance on receipt shows 4700 (before today) + 330+200 (today) =5230 points
31.10.16 Internet customer service added 3000pts because missing items in my shop=should be 8230 points
1/2.11.16 email offer I activated should add 5000 points = 13230 points
13.11.16 shopping- I DIDN'T GET MY EXPECTED £10 IN VOUCHERS - was at baskets only till. Receipt shows 3230 (before today)+145 (today)=3375 points!!! WHERE'S MY £10?”
“Shopping at Morrison's Bilston store I wanted to buy one of the 'extra large' chickens advertised as a special buy, both on TV and on the shelf as weighing between 2.2 and 2.4 kg at a price of £5.
There were 17 of these chickens on sale, marked as 'extra large' but not one of them was over 1.8 kg (weight shown on the wrapping)
I could have bought a 'large' size chicken weighing more than this for £4.
The staff member I spoke to could not understand this at all and said they were the biggest ones they had in stock.
Surely this is against the trade description act!”
“I never write as i understand so much. i work in this i dustry but im so disappointed! I normally go to your branch in woodgreen but lately is just unbelievable... I can't find any products
Today no pinenuts, butternut squash aubergine, basil!...
And last week I went on Wednesday not even milk...
This is ridiculous... With so much competition you should be on top of the game as you are loosing sales and customers!”
“I went to the fireworks display to buy some sparklers at the Kettering road Morrisons in Northampton. A lady called Michelle served me. She didn't explain the products very well. She let people push in the cue. While i was inquiring, she started chit-chatting with another customer. She let me wait to one side and think what to choose and let another customer be served, which is fine. But then she didn't ask if i was ready after that customer and served the whole cue before getting back to me.”
“I like shopping at morrisons, staff are polite and helpful. I have an issue with the self service tills, they always need staff intervention which is frustrating. I would also like to be able to buy kerrygold spreadable butter in the store. At present I have to go to sainsburys to buy my butter.”
“Last week I visited your Frodsham store and I was unfortunate enough to get dog muck on my wheelchair the young man on the produce section called Andy helped clean my wheelchair so I could carry on with my shopping it would be nice lf you could say how happy I was with the service I received he is a credit to your company”
“I bought a new "Best " Canadian Lobster and Cromer Crab macaroni cheese, in part influenced by the TV ad. Well, all I can say is that it was very poor value for money and I will not be buying any more of the Best range if this is an example of it. You had the carb heavy macaroni topped with thick breadcrumbs and virtually no sauce at all. I found the tiniest trace of crab, none of lobster and the whole thing was thoroughly dry and unappetising. I can't believe you charge £6 for what was pasta and breadcrumbs with virtually no sauce or fish. Save the money from TV adveetising and put it towards improving the recipe. Very disappointed and I feel ripped off.”
“Went to Coalville morrisons for lunch, ordered fish and chips waited 30 minuets chips were almost cold so we're the peas. Tables were not cleared had a job to find a clear one. It used to be very good food and fast service but not anymore. Won't be going again.”
“I took my 91year old friend ordered fish and chips ordered yesterday for her shopping. She wanted us to eat in the cafe'. We ordered fish and chips and coffees. Service took for ever, chips almost cold and had been kept warm for hours, the peas were cold grey olive green and wrinkled. Had I been alone I would have complained bitterly. grahamgiblin.39@gmail.com.39@gmail.com”
“Started to do my shopping at 8am ,before my work, but had to stop this due to the fact that maybe only 2 staff on check out.
If you go to Morrisons in Barry after 2pm there is no stock as happened yesterday and every other day,(no veg, no freezer food.)
But i am extremely angry at morrisons policy concerning staff with illness,. I had just got over pneumonia and whent to do some shopping only to find the woman on check out had a severe cold, she was scanning my items with a hanky in hand and blowing her nose.
I immediately asked for a manager who said that if you have a cold you cannot work on the veg, but its ok on checkout, this is the most rediculouse rule. When you handle veg the customer takes them home and boils them, or fruit is washed.
On the checkout you are dealing with hundreds of people, some old and frail, handling every item, taken money from you and returning the change.
I wonder how many people have become ill or even died fro this disgracefull policy.
The manager fid not care or want to know what check out i was talking of. And the checkout woman was there the next day making further people ill.
One last thing I have noticed about the store is the many cheaper products that have finished at this store to make you buy the dearer ones, such as jonogold apples and tinned peaches.
I have known many workers from morrisons over the years and I can only say the way they are treated is dismal., and the store and area manager is useless..”
“Visited your Hawick store today and spoke to Sheila a customer assistant . She was very helpful, polite and curtious. Well done that women thank you.”
“Just had the new Lobster and Crab Mac'n'Cheese. Absolutely atrocious. Where is the lobster and crab????? A very tiny piece amongst all the macaroni. At £6 it is disgusting. Don't buy it!!!!!!”
“Just had to write to thank Marcus at customer service and especially a big thank you to James, the store manager at the Peckham store for resolving our order and making our shopping experience at Morrison's a pleasant one. He was very professional and took care with other customers especially a little girl that had gone missing at the same time as making sure we were happy. Well done James and Morrison's.”
“Bought a morrisons cherry genoa cake( 5.00)to last the week .Unfortunately it was so good it only lasted a day .Our 4 visitors all had seconds..so l will have to buy another!yum”
“Every time I shop at Morrison's I find it so much cheaper than some of the other stores I visit. It's very rare that items I need aren't in stock. When I reached the checkout, Seb (Meadowhead, Sheffield) was really efficient at packing while at the same time remaining cheerful and friendly. As I have balance issues I needed a taxi to get me back home - a very simple to use freephone soon took care of that. The only way this store could be any better is if it had an in store pharmacy.”
“Morrisons in hoddesdon salad counter is such a poor service
I have visited the place for many weeks now an every time have to ask to top up the salad
The counter is always messy with dropped food
One member of staff who I regularly see and have to keep consistently asking her to top up the salad counter
It's like I am punishing her for asking
Because her attitude is not good And again last Saturday no staff
No eggs sweet corn lettuce spring onion waited ten minutes then asked customer services to call someone still no one came so I continued shopping there
I came back twenty minutes later to find no one still available so I gave up and left
You do the best salads out of all the other supermarkets
So all I am asking is to keep the counter clean and not keep having to ask staff to top up bowls
It's not just two or three bowls it's five to six with mess everywhere daily for the last month I have been going
I hope this email gets addressed
Thank you”
“Purchased a pack of 'fresh ready to eat' prawns yesterday in the Johnstone store. When I got home I found them to be partially frozen, which I cannot understand. I was scared they had originally been frozen/ defrosted then frozen again, so threw them out. It wasn't particularly the £2*50, but that they could have been dangerous to eat. Will never buy fish from Morrisons again. Very disappointed.”
