“Been using morrisons for years now. But they really need to do quality control of produce before it starts arriving to the stores. My partner and i brought some dolmios low fat bolognese sauce from morrisons in stamford lincolnshire and took it home for dinner. We followed the cooking instructions and when it came to eating it it was discusting. All we tasted was SALT SALT and more SALT. It made us feel very sick. We looked on the jar and it said 10% salt but it seem more like 50% as it was horrible. Please everyone be careful of what the ingrediants say. Its not morrisons fault its the people that produce it and get morrisons to sell it. And when its bad the morrisons staff have to deal with angry customers. Please morrisons investigate products before you sell them to people please.”
“Morrisons cafe llanishen cardiff
Just bought fish & chips with coffee what a load of rubbish fish as flat as a pancake all batter with a tiny bit of grey fish yuk swimming in grease which i mopped up with tissues then to top it all a fly landed on the plate.. what a disgusting expensive waste of money ....”
“Had a bad experience in store and spoken to the manager who delt with it in a professional manner. Out of the experience I was given a £10 in store voucher which was really nice and not expected”
“Morrsions Cambourne Store Manager Jamie refused point blank to replace two packs of cigarettes (£21.56), even though I explained that I had bought the wrong packs for my wife, based on incorrect information given to me by the lady serving at the cigarette counter. She even said that if the packs were not the right ones, they would exchange them!!!
When I took the cigarettes back home to my wife, the packs were indeed the incorrect ones because of incorrect information supplied to me by Morrisons employee. So I went to exchange the two packs for the right ones, only to be told (by a different lady, and also the Manager Jamie) that they would not replace them!!! The Manager even lied to me saying that the cigarettes could not be returned, by Law!! Not correct, and it is not acceptable to lie. When pressed, Jamie admitted that it is to do “company policy”, and not "law". I do not understand this policy at all - and Jamie the Manager did not bother to explain; not a very good attitude for a store manager, and not conducive to keeping loyal customers (who have been shopping at the store for over 20 years!!!) and gaining new ones!! VERY BAD customer service. VERY POOR company policy. Never again shall we shop at Morrisons.”
“My wife came back from a shop at Morrisons weybridge. On her return she took a bite out of a rotten apple and binned it. I made a sandwich out of the so called fresh tiger bread.... it wasn't fresh.!!!!
Quality control is required.!!!”
“""sincec refurbishment of the Pakefield store, thigs have gone downhill. Took ages to get signs changed to sow whewre goods were.Lots of complaining customers, two weeks later they printed a store map- Yer Aldi did their refurbishment map BEFORE the refurbished. Car parking was a disgrace during alterations and now there are no seats for weary customers, despite assurances all would be complete by 25/7/17. There was several seats till 10 days back, they vanished and we are fobbed of with the excuse they will put in a bench.No consideration shown to the elderly or infirm. I also want toknow if teh meat is killed inthe Halam way- if it is then its goodbye Morrisons”
“Because l could not find a item, l asked a member of staff for help and although this was not his department he still solved my problem efficiently. I have also had to seek advice from customer services.Again excellent service friendly and curtious.”
“Melton Mowbray store. I don't use Morrisons very often but my experience today has put me off completely. The checkout operator obviously knew the client in front and continued to have a personal conversation with her. Took ages to scan her goods whilst pausing in between each item to chat away. My goods were all on the conveyor belt whilst I waited and waited, watching other customers at other tills complete their transactions. Very rude on the part of the assistant and very unprofessional.”
“Dear Morrisons,
Can you please explain to me why the Villa Maria wine has previously been £7.50 in your store and suddenly it's £9.50..( I didn't realise until I looked at my receipt at home). I didn't return it, as after the day I had at work I needed it!!!!.... Tesco and Asda still have it at £7.50. I'm a regular Morrisons customer, and would prefer it to stay that way. I think a £2.00 increase on a bottle is extortionate. I pass a large Tesco, large Asda and 2 Aldi's on my way home from work just to shop in my local Morrisons store. Now that's loyalty!!! Come on Morrisons, we locals don't like to pay an extra £2 a bottle.
Regard
Maire Kelly”
“I try not to visit this store too often as is seems to be run by imbecilles.last time I lady on checkout was so slow it was untrue then it was staff changeover and all I heard from her was all about her ailmontsvisistedailmonts long it would take her to walk down the to the staff room doom ailsedoomoom !!! Today another mature lady on checkout who was more interested in what was happening elsewhere in store. It took her so long to give the guy in front of me his 47p change that her till alarm was going . She made no eye contact with me just looking around and at some points nearly standing up to have a good look. The amount was mumbled to me I put my card in after waiting nothing so I redid my card she then decided to press the button.another mumbled response.are you employing retards .shall not be rushing back .management pull your finger out this is the shop floor I shall vote with my feet .totally SHIT”
“Morrison cafe in hoddesdon, clearly the staff in there are lacking education. My food was incorrect when I approached the cashier he began to argue with me about my order. Disgusting behaviour. He hadn't even taken my order to staff with. The so called manager of the cafe not much better. I manage care homes I will not using the store or any othe Morrisons store in the future. Go sainsbury food is fresher and serve better.”
“Kirkby in Ashfield store. Bought meat for a BBQ and extremely disappointed. Really stringy and uneadable. Threw it all away. Quality of produce going downhill rapidly. We only use it for convenience but won't be making that mistake again.”
“I visited the Petts Wood store yesterday and l would like to mention the professional service I had from Neil on the meat counter l use this store on a daily basis and l find all the staff very helpful but l wanted to mention this particular occasion.”
“Went to shop in store at Morton palms Darlington due to an incident ended up being called a prick by one of duty managers tried to complain to other manager their but to no avail was given no to phone by girl at customer service I called same day spoke to young man who said he would sort it out and get back waited several weeks had to ring again spoke to manager who said would sort it previous person had not reported full facts and get back few days and get area manager to ring waited a few weeks again rand again told had problems with system and would sort it told then I was going on holidays till 24/8/17 said would ring back then rand while I was on hols then rang again to day .My main problem with thisl is a was inform
Ed by various people that the management in this company are a law to themselves .and cover each others backs the store managers have done this and I also think by the results of the complaint the customer services are in the same boat and none are customer focused may be not properly trained as it seams they do not listen but just talk away as if they are right .It is not the shops and lower staff that is the problem but the full management are they trying to run the stores down I heaved shop with them from when it was a proper family store but now I am Moe convinced that what a was told is true we will unfortunately not be going back and will not recommend them to any one as the store has been let down by the people who run it and let down the front line staff.”
“Disgusting behaviour from staff no customer service skills or communication with the public as they are workers . They staff swear at you Infront of Other staff and they don't care and ignore you . Really really poor staff need social skills training. Shouldn't have staff with bad behaviour, bad language and attitude. Giving a bad name to the company Morrison keighley. I required help even the senior manager started arguing with and making false accusations when I went for help disgusting”
