“Spent nearly £120.00 on an online shop to be delivered between 7-8pm didn’t turn up till 10.30 pm with lots of items missing no call from the driver nothing! Customer service was utterly rubbish I’m returning there shopping tonight this is the second time they have done this! Will not ever shop here again!”
“Was in the Dover store today, this morning. I spent over 40 minutes for shopping which would normally have taken me about 15 minutes to complete. Most of this time was taken up trying to find things. Not only that but some signs pointing to such and such items were in fact wrong, making the experience even worse. I am sure there are some people somewhere who are responsible for this appalling fiasco and whoever they are should be sacked and get in staff who understand public needs. It is horrible, appalling, nasty and utterly thoughtless. I did not pass anyone in there who was not complaining. How do I know? Because I asked them. Long aisles? Too true. VERY LONG. Sadly there is not much alternative in Dover. A small Asda that's ok. An Aldi store that is nothing but a joke and a Lidl which is not much better. An M&S food store in St James Precinct, (which few people go to) with prices to make your eyes water (no wonder this company are not doing well) and an Iceland which seems empty most of the time, in the same St James. A very expensive Tesco at Whitfield although things are at least arranged in a customer friendly way. Morrisons, you should be ashamed.”
“I agree about the Dover store. It is crazy, and yes, I can see that it is so elderly unfriendly with it's silly long aisles designed for marathon walkers. We all are aware why they did it of course, but I think shoppers (those who stay that is) are not going to fall for the old walk by trick. This store has been steadily getting worse with all it's self service checkouts. I also agree about their "use by" dates on loads of fresh stuff. Flowers?Try Asda just a short walk away. Not as many but much fresher and cheaper.”
“re gardening department. why is it every time I visit this section the plants are dying or dead, so dry in the pot the soil has shrivelled away from the side , not only have I seen this in Letchworth but most morrisons I have visited. you must be losing profit through simple neglect of the plants, what's the point . I would never buy plants from morrisons .”
“Had a roast beef lunch today. Meat was so dry and cold and leathery. Roast pots were cold and soggy. Peas and carrots were cold and so boiled they had almost lost their pigment. Mash was oversalted, cold and disgusting. Yorkshire pud ok but cold. Gravey was thinner than maids water! It was £5.95 and i feel robbed. My advice is go to mcdonalds instead. Give morries dinners a miss.
Ps. Cappuccino was also cold.
Pps. Morries restaurant hinckley, leics.”
“Morrison in Grays Essex
On entering this store 3 guys (staff)were at security desk chatting, than at the self checkout one of my item never had barcode so ask the lady who worked there for help 3 times within 10 minute and everytime I spoke to her she kept telling me she was dealing with other customers, than they decided to change and staff, this took about 3-4 minutes as they have to log on to a cash till, and chat and complain to each other about how bad it was to work on the self service till even though I was listening to this, then once the original staff member decided to leave ( stef) the new staff member asked me if I was ok because she see me staring at her, when I explained what had been going on she wasn’t interested. So stef not only were you very rude to me and other customers you were also complaining about your job and company in front of customers shame on you”
“The Dover Kent store new layout is designed for serious walkers and is utterly and totally ridiculous. Completely elderly and less able unfriendly with those crazy long aisles. Whoever dreamed it up should be sacked or sent on a course re customer store friendliness. Bet they lose masses of customers, me included. Take a packed lunch if you intend to go there. I have never not ever been in any supermarket with such long aisles.”
“I went to Morrison’s in Stavely. I needed roses that were not available, the assistant Gail said she would let me know the next morning if any stock had arrived, true to her word 7.45 I got a message saying they were available & had been put to one side for me, Gail was polite, helpful & profesional. Thank you”
“My eldest daughter is registered blind with very low vision and heaps of other problems. She had such a humiliating and disturbing experience at your store at Ince, Wigan today 29.08.19 at 6.30pm.
She lives locally and was purchasing a couple of ready meals and custard tarts. The security guard all but stalked her around the store and when she left the self scan area after purchasing her shopping he stopped her inside the store, was belligerent and accused her of not paying for her shopping. She was distraught and humiliated and showed him her receipt and made her unpack her shopping while other shoppers looked on. No apologies, nothing
This has left my daughter who has fought discrimination all her life, she has made me proud with her independence. Yet your security guard in your store was allowed to get away with this behaviour and destroyed all the confidence she has built up. Btw she volunteers 1 day a week at a local NHS hospital and has an enhanced dbs, I wonder while he was busy humiliating my daughter how many shoplifters were missed. Utterly disappointing and disturbing for a supermarket chain to allow this behaviour in this day and age. I think I know the reason, she adopts a certain head posture to make the most of her vision and this made her look different. Terrible. I've spent my life in customer services and even I am utterly shocked this was allowed to happen. Have staff no awareness of disabilities. Beggars belief. Bad news travels faster than good and I will use all social media outlets to highlight this outrage.”
“worst website I've ever used! Simply wanted to activate my temporary card. There was no option to do this, instead the site directs you to a registration page that does not work.
I will not be using Morrisons again.”
“What the hell is the point of getting a delivery if they can't even get milk, its bloody milk, 8 things missing and not substituted, so now we have to go shopping again.
I mean lets be honest NO MILK, NO BREAD, i wasn't asking for a lobster or hand dived scallops
Pathetic. Tesco never fail so its back to them”
“We bought a Lobster, crayfish,crab,mac and cheese ready meal from your "The Best" range today. Retail price £7-00 but reduced to £4-00 for quick sale. We were very disappointed with this meal. It was just macaroni cheese, where the luxury sea food was is a complete mystery to both my husband and myself!! I certainly won't be buying this item again and am only glad that we didn't pay full price for it!”
“What on earth is going on in their Dover store for goodness sake. Empty shelves of leading brands, bb dates mostly on day past or day concerned (food items that is). Fresh stuff non fresh (fruit especially). More and more self service checkouts with at least one more on the way. STAY AWAY from them. The only really good things about this store are ALL the checkout ladies who are paid peanuts it seems. Always running out of carrier bags too.”
