“Just watch a social media of a man refused service for having a disability against the law I thought he was asked to wear a mask he stated he was exempt they then demanded proof so he state his condition was between him and his doctor so they refused entry and if he didn't leave they would call the police. And this is just one of many times Morrison have done this it all over social media I have a exemption certificate on my phone because I don't want a lanyard around my neck like some sort of leper stay back a man with a disability I hope Morrisons can do better”
“I placed my very first online grocery delivery and chose Morrisons in Reading (as I love their products and have been a long standing customer). I found the experience very time consuming (2.5 hours), but happy that I was able to find a delivery slot. On the morning of delivery, I got a message to say my order had been cancelled. I e-mailed, asking why, no reply - so I had to go and do a supermarket shop, which I really wanted to avoid, as don't feel safe instore, a very basic e-mail came through telling me that order was cancelled due to operational reasons and that my money should be refunded in less than 5 days. I then replied saying could they explain that this answer wasn't really acceptable, no answer, forwarded to customer services, no answer, forwarded to General Store Manager, no answer - nearly two weeks on and still nothing. Maybe Morrisons simply aren't geared up for this change to the way we shop. Tesco however, had got it right, they are now receiving my money instead and will continue to going forward.”
“Concerning the Alnwick store in Northumberland.
I was concerned to see a member of the security staff (distinguished by neck and facial tattoos) and a member of the sales staff walking around the store without face masks seemingly unconcerned about how close they were to customers.
I appreciate the store's policy on this matter and their willingness to investigate but this is the latest of several similar incidents I've witnessed at this particular store.”
“Morrisons you need to really sort out your customer service department, teach your staff customer service skills, management have not got a clue about Covid government guidelines! Sir Ken Morrison would be turning.....your stores and customer service department and some of your staff ( some are really nice) and management need to get their act together and STOP blaming COVID because when this is over customers will not forget and will think with their feet in the future and will probably shop elsewhere”
“I went to Morrison’s corton wood today bought my food I needed at end I was given voucher for five pounds I got home and date to get this voucher was today 19 th how silly is that I had no reason to go bk on same day is there any thing u can do for such a silly offer jmrussell”
“Awful hygiene and Horrible customer service.
Picking cheese and onion rolls up with bare hands after handling raw chicken is horrendous! Especially as they were for my vegetarian mum....and also during a pandemic...no gloves! No handwashing! To then carry on and rub his hands down his top..disgusting! They dont even have the decency to reply to my actually very polite emails (from november) they said they would forward my message on and thats it... nice. After many emails regarding saftey of customers they ignore me...hopefully this will get their attention”
“Staff at Holloway Store, unhelpful, but like to stand around gossiping. Self checkouts are not clean tall girl on self checkout, always on her mobile phone and have food in her pocket always eating with bare hands and not cleaning them then serve customers...just yuck yuck yuck, store is really dirty and staff don't care about there and it shows, they should close this store down and make it an Aldi, because Camden Morrison is way better than this store !!”
“Had a delivery and had bread missing,no atempt to substitute it so finished up after spending £40 with no bread in the house,as I’m 84 and unable to get out with no family to help it was not good.tried phoning them but got nowhere.the driver told me it happens all the time.I will not be going there again.very poor service”
“I have always had a good / ok experience with the delivery . Some stuff is usually missing / substituted but only 2/3 items out of usually 60/70 items. That a bit annoying but not too bad. Always on time and nice delivery person . Anything that has wen under par ( vegetables/fruit ) has been deleted from my bill when I ring the customer service.
I have a delivery pass and have shopping twice a month with no trouble booking a slot .”
“Wish I'd read these reviews before placing my first online order. My main order items we're substituted or missing and the rest of the order wasn't mine so went back. The worst online experience ever!”
“First time click and collect - and the last. More than 25% of the items were missing and this included staples like bread. If you add substituted items I received just over half of the actual items I ordered. This isn’t good enough, if Tesco and Sainsbury’s can get it right why can’t Morrison’s?? Won’t be using again!”
“Tried using Morrisons Click & Collect twice but not sure I want to try a third time. I had similar experience to those complaining below with missing or inaproriate substituted items. Why is it ok to substitute large rubber gloves with medium size but not a 12 rasher pack of bacon with an 8 or 10 rasher pack - both of which were in abundance in the store? The position of the pick-up area at the Crowborough store seems to be for staff convenience but not customer safety. Only 3 parking bays but many more customer cars arriving at the same time. All the goods were left outside in torrential rain, everything soaked through because all of it was either loose in the crate or in open plastic bags. The store management at Crowborough is extremely poor and the C & C service is no exception. This and home delivery will become increasingly the way people shop but Morrisons seem to treat it as a temporary measure. I don't think the founder of the store would be too impressed by the poor service rating.”
“Would highly recommend Morrison’s ferry road Edinburgh. Great service
From the florist who put together a lovely bunch of flowers for my Mum and Phil the manager was a great help too, he was sufficient and did not have me standing for ages at the self served when my items could not scan. Always a pleasure going into the shop.”
“Made a complaint about the worst EVER online shopping & demanding to be refunded for those; items delivered exploded (happens), expired (!!) items and items to be expired day after delivery, rotten veg, substitutes that really have NOTJING to do what the original item bought and overall worst possible level of service and food. Received the most unprofessional reply from an Amanda Fitch , not taking any accountability or even apologising, making us (YOUR CLIENTS) work for you by offering you proof you deliver Z grade service. Shame on you!!!!! No wonder your service looks like it does when management is worst.”
“Home delivery this evening
The brandy still has the security tag on
One item was missing
Onions not fresh
1st and last time I’ll have a delivery from Morrison’s, I’ll stick with Tesco 😡”
“Too many staff in Morrisons at Foss Islands Road store in York not wearing masks. Lanyards do not prevent the spread of the virus. And if they are not wearing a mask because they are "medically exempt" ie asthma or copd, they would have been told to shield by their GP. Morrisons should heed their own policy...new one to customers is no mask, no entry....what about their own maskless staff???”
