“Wish I'd read these reviews before placing my first online order. My main order items we're substituted or missing and the rest of the order wasn't mine so went back. The worst online experience ever!”
“First time click and collect - and the last. More than 25% of the items were missing and this included staples like bread. If you add substituted items I received just over half of the actual items I ordered. This isn’t good enough, if Tesco and Sainsbury’s can get it right why can’t Morrison’s?? Won’t be using again!”
“Tried using Morrisons Click & Collect twice but not sure I want to try a third time. I had similar experience to those complaining below with missing or inaproriate substituted items. Why is it ok to substitute large rubber gloves with medium size but not a 12 rasher pack of bacon with an 8 or 10 rasher pack - both of which were in abundance in the store? The position of the pick-up area at the Crowborough store seems to be for staff convenience but not customer safety. Only 3 parking bays but many more customer cars arriving at the same time. All the goods were left outside in torrential rain, everything soaked through because all of it was either loose in the crate or in open plastic bags. The store management at Crowborough is extremely poor and the C & C service is no exception. This and home delivery will become increasingly the way people shop but Morrisons seem to treat it as a temporary measure. I don't think the founder of the store would be too impressed by the poor service rating.”
“Would highly recommend Morrison’s ferry road Edinburgh. Great service
From the florist who put together a lovely bunch of flowers for my Mum and Phil the manager was a great help too, he was sufficient and did not have me standing for ages at the self served when my items could not scan. Always a pleasure going into the shop.”
“Made a complaint about the worst EVER online shopping & demanding to be refunded for those; items delivered exploded (happens), expired (!!) items and items to be expired day after delivery, rotten veg, substitutes that really have NOTJING to do what the original item bought and overall worst possible level of service and food. Received the most unprofessional reply from an Amanda Fitch , not taking any accountability or even apologising, making us (YOUR CLIENTS) work for you by offering you proof you deliver Z grade service. Shame on you!!!!! No wonder your service looks like it does when management is worst.”
“Home delivery this evening
The brandy still has the security tag on
One item was missing
Onions not fresh
1st and last time I’ll have a delivery from Morrison’s, I’ll stick with Tesco 😡”
“Too many staff in Morrisons at Foss Islands Road store in York not wearing masks. Lanyards do not prevent the spread of the virus. And if they are not wearing a mask because they are "medically exempt" ie asthma or copd, they would have been told to shield by their GP. Morrisons should heed their own policy...new one to customers is no mask, no entry....what about their own maskless staff???”
“Had doorstep delivery on Thurs drivers were very nice and my order was perfect such a relief to be able to order like this as do not do internet shopping thank you morrisons”
“This is our first ever online shop with Morrisons. We bought over £150 of groceries. Almost every item of fruit and vegetable was expired and expired tomorrow. More than 5 items were actually rotten. Impossible to use.
It looks like Morrisons are using the pandemic, to dump their old or expiring stock on unsuspecting online customers. (Who are too frightened to shop in store).
Despicable - so please be warned, and warn others.”
“The only place I could get a slot for click and collect was from Morrison’s it was just before Xmas. I placed my order amounting to £105 As I loaded the shopping into the car I could not believe how it was packed. Soft fruit bananas and pears were under a heavy turkey. Biscuits and bread were under heavy 4 pint bottles of milk. Another bag had fresh tomatoes under big bags of potatoes and carrots. Unbelievable. When I started to unpack the shopping at home I soon realised that there were some items missing, I ordered 4 packs of chicken livers, I was charged for them. I was furious. I live out in the sticks and had to drive back to the nearest town 9 miles away that meant I had to go into Tesco to buy the the damaged and missing food items. The whole purpose of doing click and collect was so I don’t have to go into a shop.
I contacted Morrison’s by e mail but the response I got was absolutely disgusting, they wanted photos of the damaged items even though I told them they had been binned. They reluctantly refunded £3.16 for the chicken livers that I had been charged £5.20 for.Over the space of 6 days I sent 7 emails asking for the refund that I was entitled to, I was getting so frustrated with the attitude of who ever was dealing with my issue. It took 10 days to get a refund.no apology what so ever.
No more MORRISONS for me, I will stick to Tesco and Waitrose, never had a problem with either .”
“I ordered a Morrisons doorstep delivery for today it never turned up we are shielding and my husband is clinically vulnerable and no one can drive for medical reasons and we do not have any family to help us nearby we have no tea coffee bread and other basics”
“We placed our first ever on line delivery order yesterday basically due to Covid and to adhere to lockdown. I wasn’t sure what to expect and wasn’t expecting perfection but I certainly wasn’t expecting a e mail less than two hours before delivery informing us almost a third of the items would be missing and/or replaced, seventeen items to be precise ! Some of the replaced items were similar or the same but different brands although most more expensive ? The most notable was red wine. We ordered wolfblass red Cabernet and some French Cotes du Rhône all of which were missing. Not only were they replaced with totally different wines, Shiraz but the ones selected were almost double the price ! This, despite one bottle of red, a merlot being available at the same price but instead of adding more of this chosen item, they’ve added completely different and significantly more expensive items !
We thought not going to the shops was the right thing to do but this outcome makes me think that was a mistake and I certainly won’t be using Morrison’s again if this first experience is anything to go by !”
“Always had good quality fresh fruit and veg in past. After New Year period the quality has been appauling. Most produce has gone off within a day or two and the packs of bacon not much better even when showing a good sale by date. Will leave alone until improvements are made to these items and they get a grip with their shoddy display of produce. Fishponds store is becoming a less inviting place to shop, its unclean at times and sometimes looks a jumbled up mess. Perhaps new management is required to get a grip of this place and make it a place where people want to shop in a clean and well organised environment!”
“Appalling home delivery service. Order initially did not turn up despite e-mail confirming late delivery (2nd time). Following day advised of rede livery time and order just cancelled by e-mail. Other orders large numbers of missing items and or unsuitable substitutes, lots of short use by dates.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Nutmeg, Morrisons, Whitehaven and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Beware - please check Morrisons returns policy if buying a gift from store! I recently attempted to return a gift purchased from Morrisons, Whitehaven store and had the unfortunate experience of having to deal with 3 advisors who were obstuctive and dictorial. They all insisted that the item could not be returned without a receipt of purchase or with the price tag left on the item (however, the perforated price tag is conflicting to their policy) Fortunately Morrisons HQ were helpful and resolved the complaint. If Morrisons had posters clearly showing the criteria for the return of gifts, I doubt if anyone would purchase from there, however this is no excuse for the appalling lack of customer service from the advisors, who in my opinion should be trained in appropriate Customer Service skills.”
“Morrisons,Blyth is a disgusting disgrace with no regard for the customer. Their cycle rack outside is not covered by cctv,not to mention filthy.The 'manager' was vile! with a couldn't care less attitude.Staff are not much better.Three members of staff not wearing facecoverings today.Only worth visting if you're desperate!,thankfully not often.”
“30.12.21 H17.00. Shame of you Morrison in Stamford Hill! You MUST protect your customers! I've been attacked by a customer after having urged a woman to follow the social distance. She didn't have the mask. Security didn't do anything, the cashier nr9 laughed at me when I left. This man kept calling me B...and shouted at me even when I was doing my complaint. If the virus is spreading around is because the rules are not followed. I am extremly vulnerable and this week I did not get the shopping online. When I explained why I was worried, this man shouted at me to stay at home. Shame of you and of your employee Morrison. I have been humilated and none defended me....You should close instead to allow people going around in the shop without the mask and the security being paid for doing nothing! SHAME OF YOU!!!”
