“My delivery tonight still hasn't arrived over an hour after it was supposed to do. Trying to make a complaint is virtually impossible due to your robotic 'help hub'. The driver who can hardly speak English, has just 'phoned me to tell me he is going to be another twenty minutes so I have cancelled the order. I certainly will not be ordering from Morrisons again and have now opened an account with Tsecos. Appalling service, absolutely appalling.”
“Bad service, bad rotation of produce most things out of date so always check. Bad pricing strategy, you can buy a bottle of water for£1.50 but get 6 of the same size for £3.50 in a pack. Very expensive meat. Toilets always dirty where I USED to shop not anymore considering I spent at one time £120 a week. Their selling off forcourts, petrol stations. Their all for profit don't give a toss about workers. No training or support given. Hopeless circus to work for.”
“Never ever Morrisons on my online shop list, it is the worst ever experience I had with a driver parking blocks away my home in front of a bus stop instead to try to knock the door or something like get off the van,just disappear, starting a long queue of customer service calls to try to redeliver. The most incredible part is after two consecutive confirmations in the same day promosing to deliver the food, no sms, email, anything came. Amazing how is working this company. Not reliable and not so low prices. 1 star is so much for Morrisons online service.Having a cup of tea menwhile they make a refund in 7 days.. Avoid if you like to really have your food at home on time!”
“Been complaining for 2 years about Paignton Morrisons for permanent screaming fire alarm on entering and exiting the store. I have hyperacusis and find this very uncomfortable. Customer Services initially friendly, responsive and helpful and arranged for teams to visit the store to resolve the issue. After 2 x teams had unsuccessfully tried to fix the issue, I'm now being totally ignored by Customer Services as well as Rami Baitiéh's team with no hint of an apology. This store was my go-to store for years but I mostly shop elsewhere now.”
“The staff in Wisbech Morrisons are so rude. Went this morning and the ladies on the cheese counter and lottery counters so rude. Slung the cheese at me and the women on the lottery just kept talking to her friend!”
“Local morrisons pontygwaith, i shop there daily, but queue's are beyond, one member of staff serving post office & shop, one member of staff regularly ignores the queue's of people getting inpatient waiting & open the second till, ..many staff pleasant, but there are one or two that can be dry & ignorant on times,”
“Had an online delivery from the Aberystwyth branch it arrived over 2 hours late at 1055 pm and ten of the items were almost out of date I complained to customer service they didn’t seem very interested but promised a goodwill gesture of £10 to date I have received nothing I am going next to trading standards see what they can do”
“Ordered from Dalkeith branch on line. Items missed from order and unauthorised substitutes. They then lied that I had not been charged for these items. I checked my invoice and my bank statement. I had been charged. Avoid these disreputable clowns. This once reputable company sinks further into the mire.”
“Keep meaning to put a review on about David who works on Customer Service/Lottery/Tobacco counter. This guy is an absolute Credit to Morrisons Morecambe...David is such a professional....He's
very helpful,knowledgeable, efficient,and always polite to customer...Thank you David for Great Service!!!”
“I have had 3 ridiculous visits to my Blyth Morrison’s store ....every time I use the self service tills and always double check the price of the items before paying for them.
Why is it that the prices on the shelves frequently don’t match the price at the check outs ....on these 3 separate visits I was asked to go back to the items to confirm what I had already checked twice before.
Then even when the store is advertising at one price and charging a different price at the till ....is that not breaking the law.
No hint of an apology ....you are treat as a reject from Spec Savers ie you can’t read the labels properly.
This also reflects on the way Morrison’s displays items ie offers all over the shelves ...with full price items sneakily placed between them ...giving the impression that the whole display is on offer ....beware it is not.
I will be giving Morrison’s a miss in 2024.
PS The tall heavily built chap who was on the check outs at Xmas ...who tore the Black Magic label off the shelf when I pointed out to him I was right about the price ...he should enrol for the next Morrison’s Premier Customer Service appreciation course.
I’ll put money on it that he will fail miserably.”
“December 23/23
Went to Morrisons Ipswich and brought The best white potatoes to use for Christmas dinner,
I used the for mashed potato after they was cooked they went like pulp was very unhappy as they was NOT FIT FOR CONSUMPTION
If they were Morrison’s the bast I hate I hate to use standard potatoes.
All they are fit for. Is the BIN
THANKS MORRISONS FOR WASTING MY TIME AND SPOILING MY CHRISTMAS DINNER”
“I shop in Morrisons at Carmarthen quite often. Yesterday 21st December 2023 we visited and after doing our shopping we had breakfast in the Cafe. I asked for fried bread but when it arrived it was so greasy I had to move it on to paper off the plate to try to dry it out. Unfortunately it had already soaked in the plate and affected all the other food. Also in the drinks area it was very dirty and I there was used crockery on many tables when we arrived and it was all still there when we left. It was hard to find a clean table. This is the first time I have been disappointed but I may not use it again”
“Shopped at your Bideford Devon branch on 12th and lost my wallet with all my cards. Found by 2 splendid girls who took it to the B&M checkout.The manager telephoned me the next day and I arranged to collect it today from an equally splendid lady.
Thank you all so much I was so worried but now I can sleep peacefully
Thanks from an elderly Alice Rowe.”
“Text mex chicken burrito.... filled with rice and 5 beans....3 small pieces of chicken. That at is not a burrito. The rice should always be a side with refried beans. Tried the Mexican empanadas...made with Thai chicken..although no chicken inside at all. Just tasted sauce. Very poor. Get out of the Mexican food business.”
“Send you a email asking about experience in shop, they don’t have the decency to call you after asking, Morrisons are you are happy about your city contractors parking vans in disabled bays? I will await you phone call, also as per email I did offer up photos, your silence speaks volumes”
“Having seen the deterioration of this area from very low staff levels to the eating area within the New Brighton Store, not being cleared and cleaned properly, down to the quality and standard of food being served, is a long way from being satisfactory.
The youngsters operating the till have usually to also make and serve the tea and coffee to people requesting a drink with their meal.
Whilst tending to this. The queue slowly gets longer for the next customer to be served, this system then just escalates with each customer.
I have witnessed the staff member on the till also clearing tables and serving food in top of taking orders and making the hot drinks. ❓
People walk away rather than wait.
Depending on what food you order many times it arrives either cool/cold or just overcooked. On a number of occasions I have obtained refunds as the food was inedible.
Give the young staff their due they try their best, but with such low staff levels and what appears to be a lack of management leadership or guidence I can not see the place improving anytime soon. It needs a drastic overhaul and simple staffing remedies.
I know I am not the only person with similar concerns relating to this area of this particular store.
I have tried over a long period of months to see if things improved. Sadly it seems to have got even worse if that was possible.
From being very regular customers, over considerable time, we are not using the facility any longer for the reasons highlighted. A visit this last week saw no improvement at all and the meal was again far below standard and we left the majority of it. I hope this is taken as constructive and things improve. 🤔”
