“Awful hygiene and Horrible customer service.
Picking cheese and onion rolls up with bare hands after handling raw chicken is horrendous! Especially as they were for my vegetarian mum....and also during a pandemic...no gloves! No handwashing! To then carry on and rub his hands down his top..disgusting! They dont even have the decency to reply to my actually very polite emails (from november) they said they would forward my message on and thats it... nice. After many emails regarding saftey of customers they ignore me...hopefully this will get their attention”
“Staff at Holloway Store, unhelpful, but like to stand around gossiping. Self checkouts are not clean tall girl on self checkout, always on her mobile phone and have food in her pocket always eating with bare hands and not cleaning them then serve customers...just yuck yuck yuck, store is really dirty and staff don't care about there and it shows, they should close this store down and make it an Aldi, because Camden Morrison is way better than this store !!”
“Had a delivery and had bread missing,no atempt to substitute it so finished up after spending £40 with no bread in the house,as I’m 84 and unable to get out with no family to help it was not good.tried phoning them but got nowhere.the driver told me it happens all the time.I will not be going there again.very poor service”
“I have always had a good / ok experience with the delivery . Some stuff is usually missing / substituted but only 2/3 items out of usually 60/70 items. That a bit annoying but not too bad. Always on time and nice delivery person . Anything that has wen under par ( vegetables/fruit ) has been deleted from my bill when I ring the customer service.
I have a delivery pass and have shopping twice a month with no trouble booking a slot .”
“Wish I'd read these reviews before placing my first online order. My main order items we're substituted or missing and the rest of the order wasn't mine so went back. The worst online experience ever!”
“First time click and collect - and the last. More than 25% of the items were missing and this included staples like bread. If you add substituted items I received just over half of the actual items I ordered. This isn’t good enough, if Tesco and Sainsbury’s can get it right why can’t Morrison’s?? Won’t be using again!”
“Tried using Morrisons Click & Collect twice but not sure I want to try a third time. I had similar experience to those complaining below with missing or inaproriate substituted items. Why is it ok to substitute large rubber gloves with medium size but not a 12 rasher pack of bacon with an 8 or 10 rasher pack - both of which were in abundance in the store? The position of the pick-up area at the Crowborough store seems to be for staff convenience but not customer safety. Only 3 parking bays but many more customer cars arriving at the same time. All the goods were left outside in torrential rain, everything soaked through because all of it was either loose in the crate or in open plastic bags. The store management at Crowborough is extremely poor and the C & C service is no exception. This and home delivery will become increasingly the way people shop but Morrisons seem to treat it as a temporary measure. I don't think the founder of the store would be too impressed by the poor service rating.”
“Would highly recommend Morrison’s ferry road Edinburgh. Great service
From the florist who put together a lovely bunch of flowers for my Mum and Phil the manager was a great help too, he was sufficient and did not have me standing for ages at the self served when my items could not scan. Always a pleasure going into the shop.”
“Made a complaint about the worst EVER online shopping & demanding to be refunded for those; items delivered exploded (happens), expired (!!) items and items to be expired day after delivery, rotten veg, substitutes that really have NOTJING to do what the original item bought and overall worst possible level of service and food. Received the most unprofessional reply from an Amanda Fitch , not taking any accountability or even apologising, making us (YOUR CLIENTS) work for you by offering you proof you deliver Z grade service. Shame on you!!!!! No wonder your service looks like it does when management is worst.”
“Home delivery this evening
The brandy still has the security tag on
One item was missing
Onions not fresh
1st and last time I’ll have a delivery from Morrison’s, I’ll stick with Tesco 😡”
“Too many staff in Morrisons at Foss Islands Road store in York not wearing masks. Lanyards do not prevent the spread of the virus. And if they are not wearing a mask because they are "medically exempt" ie asthma or copd, they would have been told to shield by their GP. Morrisons should heed their own policy...new one to customers is no mask, no entry....what about their own maskless staff???”
“Had doorstep delivery on Thurs drivers were very nice and my order was perfect such a relief to be able to order like this as do not do internet shopping thank you morrisons”
“This is our first ever online shop with Morrisons. We bought over £150 of groceries. Almost every item of fruit and vegetable was expired and expired tomorrow. More than 5 items were actually rotten. Impossible to use.
It looks like Morrisons are using the pandemic, to dump their old or expiring stock on unsuspecting online customers. (Who are too frightened to shop in store).
Despicable - so please be warned, and warn others.”
“The only place I could get a slot for click and collect was from Morrison’s it was just before Xmas. I placed my order amounting to £105 As I loaded the shopping into the car I could not believe how it was packed. Soft fruit bananas and pears were under a heavy turkey. Biscuits and bread were under heavy 4 pint bottles of milk. Another bag had fresh tomatoes under big bags of potatoes and carrots. Unbelievable. When I started to unpack the shopping at home I soon realised that there were some items missing, I ordered 4 packs of chicken livers, I was charged for them. I was furious. I live out in the sticks and had to drive back to the nearest town 9 miles away that meant I had to go into Tesco to buy the the damaged and missing food items. The whole purpose of doing click and collect was so I don’t have to go into a shop.
I contacted Morrison’s by e mail but the response I got was absolutely disgusting, they wanted photos of the damaged items even though I told them they had been binned. They reluctantly refunded £3.16 for the chicken livers that I had been charged £5.20 for.Over the space of 6 days I sent 7 emails asking for the refund that I was entitled to, I was getting so frustrated with the attitude of who ever was dealing with my issue. It took 10 days to get a refund.no apology what so ever.
No more MORRISONS for me, I will stick to Tesco and Waitrose, never had a problem with either .”
“I ordered a Morrisons doorstep delivery for today it never turned up we are shielding and my husband is clinically vulnerable and no one can drive for medical reasons and we do not have any family to help us nearby we have no tea coffee bread and other basics”
“We placed our first ever on line delivery order yesterday basically due to Covid and to adhere to lockdown. I wasn’t sure what to expect and wasn’t expecting perfection but I certainly wasn’t expecting a e mail less than two hours before delivery informing us almost a third of the items would be missing and/or replaced, seventeen items to be precise ! Some of the replaced items were similar or the same but different brands although most more expensive ? The most notable was red wine. We ordered wolfblass red Cabernet and some French Cotes du Rhône all of which were missing. Not only were they replaced with totally different wines, Shiraz but the ones selected were almost double the price ! This, despite one bottle of red, a merlot being available at the same price but instead of adding more of this chosen item, they’ve added completely different and significantly more expensive items !
We thought not going to the shops was the right thing to do but this outcome makes me think that was a mistake and I certainly won’t be using Morrison’s again if this first experience is anything to go by !”
“Always had good quality fresh fruit and veg in past. After New Year period the quality has been appauling. Most produce has gone off within a day or two and the packs of bacon not much better even when showing a good sale by date. Will leave alone until improvements are made to these items and they get a grip with their shoddy display of produce. Fishponds store is becoming a less inviting place to shop, its unclean at times and sometimes looks a jumbled up mess. Perhaps new management is required to get a grip of this place and make it a place where people want to shop in a clean and well organised environment!”
