“Morrisons Halfways - Delivery Service failure for a registered blind lady over 50 during Covid19 lockdown...
I am writing this review for my friend who is registered blind, I am her best friend who created an online delivery account with morrisons 2 weeks earlier, and this was our first ever use of the Morrisons Delivery Service from Halfway Store, Sheffield.
I placed the first order a week in advance of the delivery date, the order value was around £130. The order arrived on time by a friendly professional delivery driver, well done Morrisons delivery guys.
The order arrived with around 9 items substituted and 4 items missing, one of the items was Morrisons white bread, we where concerned why they had not substituted this simple and well stocked product with any other white loaf ? This made many of the other items ordered useless as they where purchased especially to make sandwiches.
I phoned the help desk as i live 50 miles away and could not pop over to supply her with bread. The help desk refunded £10 as a gesture of good will, although this made no difference to the fact she could not leave the house under any circumstances to buy bread due to her position. Some of the sandwich food went to waste.
The following week we decided to give Morrisons a second chance.
Upsettingly again many of the items where substituted and again several items missing. I immediately called the help desk and spoke to "SAM" a very helpful employee who promised the missing items would be delivered the following day.
The following day a delivery bringing the missing items was made and similar items where delivered, however because the replacement items where different there was a credit to be refunded to us.
We did nothing at this stage thinking Morrisons would call us and refund the difference.
This did not happen instead an UNPROFESSIONAL & DEMANDING lady called 2 days later from the Halfway store announcing herself to be a Morrisons employee working in the department of Support Doorstep Delivery's ? a department we had never herd of ? She explained she was nothing to do with the Morrisons Online Shopping, this confused me and raised my suspicion as to why this different department of Morrisons should be calling me asking for a payment ?
She was very strong willed like some sort of dept. collector and spoke down to me, advising we had to pay for the extra delivery immediately!
I tried to explain the story but the lady talked over me wouldn't listen to my explanation and made me feel like i was a criminal.
Her attitude and avoidance to listen to my explanation made me feel upset and angry, especially knowing Morrisons actually owed a credit to us and not that we owed Morrisons any money.
I had to put the phone down on the employee as she would not stop talking and her failure to let me explain was making me feel really bad about the situation. She made 2 further attempts at calling me which i did not answer.
I have since then made over 7 calls to the customer help desk, I have sent many messages via the Morrisons Facebook and over 8 emails to customer services, all trying to explain the situation and in hope of some one confirming we did not owe Morrisons any money and they in fact owed us a refund for the difference in price.
We both feel let down by our first ever customer journey with Morrisons and will definitely not be using their delivery service again.
We have still not had any confirmation of the so called DEPT , an explanation or apology from Morrisons.
Very saddening they can treat a registered blind lady over 50 in this position during lockdown...”
“I had a delivery paid for and should have been delivered last evening. Waited and waited. Rang Customer Services (wrongly named) and was just told by a robot there were some difficulties and call ended. Rang this morning and there was no apology, no explanation of why I wasn't up-dated and told order will be delivered this evening - how do they know it's convenient? Luckily, I didn't have a hungry baby waiting for them!!”
“Should be delivered from 22:00to 23:00, now 23:45 still waiting, no text or phone about delay Morrison's team, if people ordered delivery most probably they are not well, behave in that way is inhuman! Also most needed products that were ordered and paid will not be delivered regarding to your email”
“Probably a waste of time writing a review, they don't bother to respond. Signed up for the NHS discount and never receive the vouchers. Called 3 times, to which they said they had resolved the problem. Contacted Via Facebook and email still no response. The vouchers would be a real help at the moment
Judging by the review rating, im not alone. Poor, poor service.”
“Had a disaster of a home shopping delivery for elderly parent, I swear they tell the pickers to give the stale and out of date and damaged to the online customers. So I decided to go to the store to pick up the essentials, even though the virus is lurking about in these places, well at least 95% of staff not wearing masks I saw staff munching chocolates and passing them backward and forth and then serving customers not even sanitising their hands. To top it off queuing at tills to be told "Cash only, system not working' okay these things happen but why didn't you put signs up not one sign to state this and before customers entered the store make tannoy announcements, from what I saw customers left their shopping very angry and went elsewhere to shop. During this pandemic Morrison you have been really bad and thinking about profits and money and not people, to have customers queuing like this and let them put their shopping on the conveyor belt and tell them "cash only" at the last minute is unacceptable behaviour Morrison. When this pandemic is over people won't forget how they were treated by Morrison, and by my reckoning it's not all good !!! People will be saying, Tesco, Sainsbury, Aldi, Lidl and Waitrose here I come!!! It should be People Before Profits NOT Profits Before People !!”
“Tried online delivery with Morrison, never again, what a hassle, placed order, booked slot, paid, order date came and went, phoned them kept getting cut off again and again, when I did get through told me issue with payment ( they love this excuse ) rang my bank... No problem with my bank or payment. Rang them again ( rolling eyes) told them that I want a refund.... Well hear this out they wanted to keep my money even though my order had been cancelled by them ( this is theft ) said I would go to papers got my money back after 14 days... All I can say if this company intends on keeping your money and not delivering the goods on-time or cancelling the order off their back, fight for your money go to the press but don't let them fob you off its your MONEY !!! The worst company/ retailer ever, it's PROFITS before people, health and safety for this company and when I could go in store it was a shambles, very dirty, unkept and during these challenging times staff in this company have a chip on their shoulder and think it's okay to shout abuse, belittle or bark at customers or make the customers feel anxious this company use to be nice on their manners but over the years gone way downhill... Thinking this company won't be around much longer.”
“Officious and unpleasant staff member
Extremely annoyed after visiting Morrisons in Cardea, Peterborough for my weekly shop this evening.
Only one check-out was open, with a queue almost an aisle deep with people with large trollies, like mine, waiting to get served. Queue must have been over 20 minutes long. I'd previously gone to the self-serve tills but a really officious employee said noi trollies allowed, and she wasn't going to ask for another serviced till to be opened. I wandered round the store a bit more waiting for the queue to go down. When I went back later I saw a man with just 2 items - two boxes of beer - get turned away by this same employee because they had to be carried in a trolley because of their weight ... and that happened when there was absolutely no-one using any of the self-serve tills. When I got to the one open served till I found the queue even longer than before. I just wasn't willing to wait over 20 minutes to get served, so I took the three essential items from my full basket and went to the empty self-serve tills to pay for them. One of the items was a bottle of wine, but the next thing I know this same member of staff came up behind me and, without my even having seen me, almost shouted at me to give her space. When I explained where the trolley was, as I couldn't wait that long to be served, she got really uppity saying that it wasn't her job to deal with that. A really upsetting experience, and quite unnecessary when the self-serve tills were all empty.”
“Several times recently I have ordered special offer items on my delivery and click and collect orders only to be told these items are not available! And each time I have checked the store and these items are on the shelf still on offer.. why is this?.”
“Just watch a social media of a man refused service for having a disability against the law I thought he was asked to wear a mask he stated he was exempt they then demanded proof so he state his condition was between him and his doctor so they refused entry and if he didn't leave they would call the police. And this is just one of many times Morrison have done this it all over social media I have a exemption certificate on my phone because I don't want a lanyard around my neck like some sort of leper stay back a man with a disability I hope Morrisons can do better”
“I placed my very first online grocery delivery and chose Morrisons in Reading (as I love their products and have been a long standing customer). I found the experience very time consuming (2.5 hours), but happy that I was able to find a delivery slot. On the morning of delivery, I got a message to say my order had been cancelled. I e-mailed, asking why, no reply - so I had to go and do a supermarket shop, which I really wanted to avoid, as don't feel safe instore, a very basic e-mail came through telling me that order was cancelled due to operational reasons and that my money should be refunded in less than 5 days. I then replied saying could they explain that this answer wasn't really acceptable, no answer, forwarded to customer services, no answer, forwarded to General Store Manager, no answer - nearly two weeks on and still nothing. Maybe Morrisons simply aren't geared up for this change to the way we shop. Tesco however, had got it right, they are now receiving my money instead and will continue to going forward.”
“Concerning the Alnwick store in Northumberland.
I was concerned to see a member of the security staff (distinguished by neck and facial tattoos) and a member of the sales staff walking around the store without face masks seemingly unconcerned about how close they were to customers.
I appreciate the store's policy on this matter and their willingness to investigate but this is the latest of several similar incidents I've witnessed at this particular store.”
“Morrisons you need to really sort out your customer service department, teach your staff customer service skills, management have not got a clue about Covid government guidelines! Sir Ken Morrison would be turning.....your stores and customer service department and some of your staff ( some are really nice) and management need to get their act together and STOP blaming COVID because when this is over customers will not forget and will think with their feet in the future and will probably shop elsewhere”
“I went to Morrison’s corton wood today bought my food I needed at end I was given voucher for five pounds I got home and date to get this voucher was today 19 th how silly is that I had no reason to go bk on same day is there any thing u can do for such a silly offer jmrussell”
“Awful hygiene and Horrible customer service.
Picking cheese and onion rolls up with bare hands after handling raw chicken is horrendous! Especially as they were for my vegetarian mum....and also during a pandemic...no gloves! No handwashing! To then carry on and rub his hands down his top..disgusting! They dont even have the decency to reply to my actually very polite emails (from november) they said they would forward my message on and thats it... nice. After many emails regarding saftey of customers they ignore me...hopefully this will get their attention”
“Staff at Holloway Store, unhelpful, but like to stand around gossiping. Self checkouts are not clean tall girl on self checkout, always on her mobile phone and have food in her pocket always eating with bare hands and not cleaning them then serve customers...just yuck yuck yuck, store is really dirty and staff don't care about there and it shows, they should close this store down and make it an Aldi, because Camden Morrison is way better than this store !!”
“Had a delivery and had bread missing,no atempt to substitute it so finished up after spending £40 with no bread in the house,as I’m 84 and unable to get out with no family to help it was not good.tried phoning them but got nowhere.the driver told me it happens all the time.I will not be going there again.very poor service”
“I have always had a good / ok experience with the delivery . Some stuff is usually missing / substituted but only 2/3 items out of usually 60/70 items. That a bit annoying but not too bad. Always on time and nice delivery person . Anything that has wen under par ( vegetables/fruit ) has been deleted from my bill when I ring the customer service.
I have a delivery pass and have shopping twice a month with no trouble booking a slot .”
