“Went shopping to the Bescot, Walsall store and even before I was able to enter the store there were no trolleys. After walking round the car park I alerted a member of staff who also had to walk around the car park to find one (but did eventually). Walking around was okay and got everything I needed but the queues were absolutely awful. I’m so glad I didn’t have my little one with me as I would have to turned back round and left. It’s clear staff on the shop floor are working hard and we all now there are COVID restrictions in place but I won’t be returning here as it was a really stressful experience.”
“Every week is mussing items most of the time not even sustitued which leaves you without, deliverys late, and not even getting the emails that tells you its gonna be late theyre supposed to, absolute mess. Take your money elsewhere.”
“Lots and lots of substitutes missing items damaged items and shear incompetence with customer service even continuing to take delivery saver payments that had been cancelled more than 8 emails complaining and trying g to get my wrongly taken payment refunded even the ceo office has been awful offered £20 refund that was never received all I want is my delivery payment refunded looks like now I have to contact trading standards I would hate to think this has happened to other people !!!”
“Delivered unwrapped, contaminated, out of date, unfrozen food. CEO and managers not interested or bothered about complaint. Customer service was disgusted and agreed full refund. Didn’t happen! Do not waste your money at Morrisons”
“Has an order booked between 11 and noon today, it is now 6pm and STILL waiting. I've had home deliveries for months and always on time. My opinion is taken on too many orders and can't fulfil their obligations”
“I visited the Morrison’s store Pakefield Lowestoft. I’m a key worker and unable to shop during the week. I was expecting a bad experience due to lockdown - queues, empty shelves etc. What I found was an absolutely well oiled machine. The shelves had been increased in height in all aisles and were stacked full. All checkouts were manned so there was little or no queues. Even though the butcher didn’t have what I wanted on display - he volunteered to make up what I needed and it was ready in the ten minutes I wandered around getting my other shopping. Instead of the stressful battle I expected - I had a very pleasant experience. I can’t thank you enough. Well done Morrison’s and thank you to all your workers.”
“I always shop at Morrison’s at carton Norwich but today we are in lockdown and the store was full of shoppers it was mad no staff people didn’t know how to qua for the tills. Please get things right as this is not how the government is saying to keep safe”
“I rang my order for Morrisons feeling apprehensive but was immediately put at ease by a friendly member of staff. Everything explained and order quickly taken. Our delivery man Ken is so kind and friendly brightens the day”
“Visited Morrisons Morecambe on Sunday 1st Nov, I asked a member of staff if there was any more sugar as the pallet was empty, he twice said he couldn't hear me when I am certain he could, he then replied that he had no idea, I then suspected he wasn't staff so asked him if he worked there, he shouted at me at the top of his voice and proceeded to walk off refusing to speak to me. So if you visit the Morecambe store, don't ask the middle aged tall balding man any questions, or you are likely to get told off. Rude beyond words.”
“I was apprehensive at ordering door step deliveries, but it was so easy. The girl who took my order explained how the system works. It was good to talk to someone when ordering my groceries; my order was delivered the next day by a very pleasant man. The order arrived packed very neatly in plastic bags, which were then placed in a green tray. Marvellous. Well done Morrisons.”
“At Morrisons in Saltney this evening 3/11/2920, I attended the petrol station in Saltney in desperate need to get air for my 4 car tyres on my car which had been tampered with. I have never used the air at petrol station in my 50 years. It’s was dark and late and a very kind and most amazing human being called Keith assisted me with my tyres and also showed me how the air system works. Thank you very much for your kindness and care. I shall never forget the kindness you showed me in my time of need. Thank you”
“Online order delivered today on the Wirral well within the time slot I booked
Excellent transaction no problems and a very friendly helpful delivery driver
5*s Morrisons Thank you”
“Tried numerous times since beginning of Sept about £5 voucher code but it’s never been resolved now all phone lines and emails not acknowledged because they are FEEDING THE NATION! What a farce”
“I find butchers at Morrisons bramley extremely helpful each time we request a large piece of fillet steak they have always been very obliging and we have had this cut of steak for many years and it's still worth the price paid for.cannot falt the butchers I cannot believe the bad reviews they have had. The butchers do a brilliant job, keep going boys.”
“Covid safety! Not!
Morrisons have been a top retail for safety measures in place. Now we are facing another lockdown and the rules have gone backwards!
No queing system, people can now exit the same area as entrance, causing everyone to cross paths and be in close proximity to each other! This is just madness when it's about to be very busy the next few days!”
“Placed an order for online delivery. Sat waiting between 6pm and 8pm. Kept checking messages in case. At 8:06pm I received an email to say they had cancelled my order. No reason or comeback. I won't be ordering again from them.”
“Complained to Morrisons about significant overcharging at Edgbaston store and about points not being added to card and "Disappearance" of 5000 points each time reached 5000+
Strange ? or deliberate fraud by ???
Received 7 automated replies from customer services each promising to reply within 7 days...NO REPLY or explanation ever
received”
