“We had issue with online order we placed back in May. Two of the products were fresh cream cakes, not very fresh as 3 days beyond use by date. We were very close to eating them but luckily I noticed date . My Wife is classed as extremely clinically vulnerable and the consequences of eating one of these could have been extremely serious. I contacted Morrison’s customer service to complain and did not even receive an apology or explanation.
I was not happy with this and escalated to head office and again was treated appalling by Jordan who worked at head office. I complained to CEO and no joy with that. Morrison’s should be held accountable but they seem to get away with murder. They have broken the law but no one will do anything about it.”
“bought morrisons cumin seedsi absolutely useless, no taste whatsoever , although still 2 years to go on the sell by date they are dead as a doornail , tried to leave a review , they made me register an i then gave up trying to review the product , all they wanted was to sell.”
“This is for Desiree who works in Morrison's Pharmacy can't thank her enough for bringing my prescription right to my front door, what a very kind thoughtful lady she didn't have to but her generosity and kindness has not gone unnoticed 🥰❤️”
“This is specific to the rice they sell, including Morrisons microwave basmati rice.
All the rice I have bought from Morrisons tastes damp and musty, I honestly don't feel safe eating the microwave pre-cooked rice.
I'm also having to leave a review here because it won't let me do it on their site even after registering. All I can think is that they're not letting people review the dodgy products.”
“My online grocery order was due to be delivered in Wed. 21st Oct. beween 2.00 and 3.00 pm. When it had not arrived by 3.45 phoned my local supermarket, but no option to speak to anybody there, just the Pharmacy.
I then called Customer Services, who put me on hold whilst they tried to contact the store. After waiting 10-15mins was told they could not get through to anybody. I rang back again At 4.20 and was told that Driver had marked my address as having been delivered. I told the operative I most certainly had not bad my shopping delivered but she said she could not help further. An emailed shopping receipt was sent to me at 3.05 pm. This usually happens when driver has made a delivery. I then wondered if my shopping had been accidentally delivered to a wrong address.
At 5.00 pm my shopping arrived in a battered white van, (not a Morrisons van). Drive
r said he was in a hurry and said my order had gone out in the wrong van, etc., etc.
I am not blaming the driver or the shop at all as mistakes are bound to happen. But I am both angry and disappointed that Customer Services did absolutely NOTHING to help. I gave my tel. No. to both operatives at CS but nobody ever did call me back. Surely that is what they are paid to do??
Also being as the store was not accepting phone calls, except for Pharmacy, what was I supposed to do.
Never again will I shop with them after this upsetting and frustrating experience.”
“The previous review says nothing whatsoever about quality, and this is something this dreadful company lacks. The local Dover branch have now done away with the social distancing measures they brought in. Why? Even the staff have no idea. With most staff not even wearing masks I would stay away if I were you.”
“Perfect shop, perfect contact and perfect delivery with driver carrying bags of shopping up a flight of stairs. After a failed delivery by another supplier (who didn't show-up at the correct address) I am impressed with Morrison getting it just right. Thank you.”
“Terrible out of date fruit bakery & salad items to be used on delivery day, used to think morrison s better than their rivals, but after my 1st online delivery, which won't be repeated ,although store/delivery staff were helpful, pickers need training”
“Very disappointing, shelves were empty and then was told to go to the self service, which was madness as there was a till that was almost finished! When I got to the self service, after informing the member of staff I had cash, I tried four tills before complaining to him that there was nowhere telling me which tills Only took cash. There were no signs at all, THEN I had to queue for one as there were only two of them! Absolutely ridiculous, the whole visit was a complete waste of time, as soon as we left we went to Waitrose, more expensive but had more time to enjoy on my weekend off! Very disappointing, you need to sort yourselves out Morrison’s otherwise you’ll be the next shop to shut!!!”
“Started using delivery service when COVID began and am very happy. Always on time and we get most of what we order each delivery. Appreciate the reliability and will probably keep using deliveries when this is all over.”
“I have always shopped at Cribbs Causeway branch but never again! Since Covid I have decided never to shop there again. The whole experience is thoroughly unpleasant from the time you enter where you are met by staff on the door looking very threatening and making you feel totally unwelcome. The in store experience is even worse as to pay you have to follow a one way system up and down aisles to then queue for the only one checkout that is normally open! Never again! Asda,Aldi and M&S welcome customers so they have my custom from now on.”
“Bought filet steak that looked nice in the package but once opened it was just basically folded up scrap meat I contacted morrisons customer service and had no reply whatsoever”
“Bought filet steak that looked nice in the packet but once opened it was basically scraps of meat folded up underneath i complained to customers service online and had no reply whatsoever”
“Morrisons staff are excellent...helpful in every way...
A friend Anne Wood has been receiving her weekly shop and in the main has been dealing with Morrisons Erskine...Elspeth who has been extremely supportive during her recent bad news she received regarding her health.
A massive thank you to Elspeth for her unwavering support to Anne.”
“HAVE JUST CHANGED FROM TESCO TO MORRISONS AND AM HAPPY WITH THE QUALITY ETC OF THE FOOD.
HOWEVER, TODAY I RECEIVED MY FIRST ORDER FROM A 'LOCAL' STORE AND EVERYTHING JUST APPEARED TO HAVE BEEN THROWN IN THE BAGS - EXCEPT THE CIGARETTES WHICH WERE THROWN INTO ONE OF THE BASKETS. I WAS VERY LUCKY THAT THE EGGS DID NOT BREAK AND I HAD NOT ORDERED ANY SALAD ITEMS. ALL EARLIER DELIVERIES HAD BEEN DELIVERED IN A VERY ORGANISED FASHION AND I FEEL THE LATEST DELIVERY DOES NOT, NOT, NOT SHOW MORRISONS TO BE A PROFESSIONAL ORGANISATION.”
“Self isolating. Big order on line. Very disappointed. 15 missing items like flour, yoghurt, shrimp, gin, toilet paper, crusty rolls, hot cross buns, frozen summer and Black Forest fruit, Substituted with raspberries and blueberries which won’t work in my recipe. Substituted plain unscented toilet paper with the perfumed Toilet paper .and my daughter suffers from contact dermatitis when it touches her skin. I asked for one bag of merits piper and one bag of king Edward potatoes. Sent two Maris pipers! Same with mushrooms. Coffee filters box open on both ends, several items pictured below expiration day 2 hours after delivery. My advice, forget Morrison’s.”
