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Motel Rocks Reviews

1.4 Rating 210 Reviews
8 %
of reviewers recommend Motel Rocks
1.4
Based on 210 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Motel Rocks Reviews

About Motel Rocks:

MotelRocks.com is the official website selling Motel Clothing. The clothes are aimed at fashionable girls and ladies with amazing proven sales in Selfridges, Top Shop, Cult Clothing and House of Fraser, not to mention smaller independent stores...Republic and Bank are desperate to take the products for Winter! ASOS are an online retailer, but no more websites will be opened to compete with the official Motelrocks store. The hype is out there already and people want to be on board. Motel is loved by Lily Allen, Little Boots, Alesha Dixon, Shingai of the Noisettes and Peaches Geldof to name but a few.

Visit Website

Phone:

0800 195 8589

Email:

customerservice@motelrocks.com

Location:

Unit 27 Hunt End Ind Est Dunlop Road
Redditch
B97 5XP

Write Your review

Motel Rocks 1 star review on 27th April 2023
Anonymous
Motel Rocks 1 star review on 25th October 2022
Anonymous
Motel Rocks 1 star review on 25th October 2022
Anonymous
Motel Rocks 5 star review on 8th May 2022
Gavin Humphrey
Motel Rocks 1 star review on 7th January 2022
Anonymous
Motel Rocks 1 star review on 6th July 2020
Inna
Anonymous
Anonymous  // 01/01/2019
Service and delivery very efficient. The dress my daughter ordered was very disappointing , poor in quality, lots of loose threads and very over priced . My daughter is a perfect size 10 the dress was not true to size , it was big on the waist and tight across the bust 🙃
Helpful Report
Posted 4 years ago
I ordered from Motel Rocks in June 16 and i was supposed to get the 2-5 day delivery. It’s already been 8 days and it’s still in the UK. I’ve read the reviews and i’m a little scared because I got a size small and there are people saying that the sizing is very inconsistent and that the quality is bad. Hopefully I get my dress soon and have no issue with it, I bought it for my graduation on July and I would be very upset if there was a fault in it or if I would have to return it because I read they have a lot of issues with refunds. I’ll give updates once my order arrives. :)
Helpful Report
Posted 4 years ago
First of all the sizing makes no sense. I am a XS in every other brand, I even checked Motel Rocks' sizing chart. All the dresses and skirts fit like a Large on me when they came. So i had to return them all. Since I live outside of the UK, I had to pay 80 US DOLLARS to return them. I knew I had to pay for returns but I didn't know it would cost SO much. And I did return them because it's not like I can take them to a consignment store or anything, I'd never get my money back on these overpriced, poorly made items for the same outrageous price they charge. So that's right, I spent what equals a week and a half worth of grocery FOR NOTHING. As other reviewers mentioned, you can tell it's made of cheap material and you can find similar items on Alibaba etc. You're better off shopping at places like Verge Girl or Princess Polly or Pacsun or Urban. And since I had to pay $10 for shipping to get the items in the first place, I've lost a total of $90.
Helpful Report
Posted 4 years ago
Ordered a midi skirt in XS - usually a size 8, perfect fit, really flattering, quick delivery. Overall super happy with this product !!
Helpful Report
Posted 4 years ago
I love the clothes at motel rocks but it’s a shame as I’m normally a size 6-8 in skirts so I order a Xs in all skirts from Motel and they always come up huge. So then I order an Xs in dresses and they are small! Can’t Win!
Helpful Report
Posted 4 years ago
I ordered a dress for my graduation. I live in the US and did not realize the brand was from England. When it came the dress looked nothing like the photo the quality was awful. It was super short too (my lady parts were flashing when I moved in it). I remembered the site said returns were easy and no hassle so I assumed like Princess Polly I could return for free. They charged me $22.50 USD to return the thing. Absolutely ridiculous I regret wasting my money here I just wanted a grad dress. Very disappointed. SAVE YOUR MONEY! You can order this brand on Princess Polly and not get ripped off!
Helpful Report
Posted 4 years ago
ComprĂ© un vestido el cual no me quedaba bien y lo devolvĂ­ el 12/5 esperando a que me devolviesen el dinero como es lĂłgico. A dĂ­a de hoy dicen que aĂșn no lo han recibido en su almacĂ©n!!! He tirado 46€ de vestido mĂĄs los 7€ que me costĂł la devoluciĂłn. EstĂĄ claro que nunca mĂĄs voy a comprar ahĂ­!!!
Helpful Report
Posted 4 years ago
Horrible customer service. Cannot give full refund including shipping. Ridiculous shipping “Skynet” company used and charged crazy duties at the border. DO NOT PURCHASE from them if you live in Canada, it’s not worth it!
Helpful Report
Posted 4 years ago
Purchased the Basta Jogger in Acid Washed Black with Angel Embro. Very comfortable and looked like the photograph, however they were made out of a low quality material that didn’t last through many washes. The material became worn and unwearable after only two months of owning them and wearing them very little. This is is unacceptable at this price, would not recommend!
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Posted 4 years ago
Ganz große Frechheit.
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Posted 4 years ago
Shipping was super fast (I’m from Germany) and I was so excited to wear the dress. Until I held it in my own hands. The fabric is just awfully thin and definitely not what I expect from a 44€ dress. This will definitely go back.
Helpful Report
Posted 4 years ago
Clothes are ridiculously undersized. I am a UK size 10 in most stores, occasionally a UK size 8, and I can't even fit into one of their medium dresses (equivalent to a 12 according to their size guide). The problem is the length which is terribly short no matter what size you go for! Who are these designed for? Telling that they don't have any catwalk videos on their website. If you had to walk in these dresses, they'd turn into a top after two steps.
Helpful Report
Posted 5 years ago
I sent for a top for my daughter for xmas but it was too small. I returned the top and they refused to accept the package as they said it smelled of smoke. It didnt. I objected but was told basically tough !! I then made the mistake of ordering a dress and it was again too small . I returned the dress which was in mint condition ,and yet again it was returned to me saying it smells if smoke. Im devestated ! Thats nearly 70 pounds worth of clothing i have paid for that did not fit and they will not accept back. The items do not smell of smoke at all, its just their way of getting people to buy their sub standard clothes. Absolutely disgusting !!!
Helpful Report
Posted 5 years ago
Overall horrible service, I spent an extra thirty dollars for express shipping, i ordered my items in advance to be precautious and they will no longer arrive on time for my homecoming dance. I received an email stating my items had been flagged. I contacted their customer service and received a response that seemed to be dodging my question. I now tried to cancel my order and have received no response from motelrocks. I’m extremely disappointed with my experience and would advise you to shop somewhere else or shop with extreme caution, due to the price, quality, and time of shipment.
Helpful Report
Posted 5 years ago
I ordered 4 dresses for an event (planned on sending the ones that weren’t amazing back). 3 of the dresses were wayyy bigger than what their sizing said, so I tried to return them but Motel Rocks only gave me the option for ParcelPoint delivery - I payed $26!!!!!!! Then I went to a post office and was told that I could’ve returned everything for just over $8!! Extremely unhappy
Helpful Report
Posted 5 years ago
In from USA and I ordered a sun dress from this website almost a month ago. It says it takes 8-10 business days to deliver but it has been 14 business days. After all the reviews I’ve read I’m beginning to think I will never receive my item. If you’re from USA, order from ASOS or a reliable website, not this!!
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Posted 5 years ago
Takes a very long time to receive your package
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Posted 5 years ago
I ordered the long leopard print skirt with the spilt and then I read the reviews, then I was really worried however, the skirt was delivered in 4 days, it is perfect and looks great . I was notified at each point of delivery from depot. I will definitely be ordering from the site again. so no need to worry . This is why I’ve given 5 stars
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Posted 5 years ago
I never received my item then when I contacted them they refused to refund me nor did they send out another item, won’t be buying from them again!!
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Posted 5 years ago
Clothing very tiny and usually very short. Material isn’t that great and also tight on larger bust sizes. Need to size up maybe one or two sizes since their clothing is aimed at tiny twig model white women. If you are a curvy I would recommend avoiding to not waste your money or just size up your regular size.
Helpful Report
Posted 5 years ago
Motel Rocks is rated 1.4 based on 210 reviews