MotoNovo Finance Reviews

Name: MotoNovo Finance
Rating: 1.54

1.5 Rating 130 Reviews

14 %

of reviewers recommend MotoNovo Finance

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1.5

Based on 130 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with a 2 year old. We've made multiple complaints which gets no where as our complaint handler is constantly off. We've wasted over £300 in fuel and parts and travelling to garages for the car to get fixed and the dealership pays for it. The brakes are faulty. The computers is extremely trippy and best bit is the ac is constantly hot causing the car to over heat as the computer doesn't read the ambient air temperature sensor correctly making it -5⁰ all the time. I've never ever shouted or got annoyed down before, I'm usually telling my husband to calm down. But your service has made my stress levels so high I've quite literally lost the plot and hope with finance and customer service. Multiple garages have stated its unsafe and to get rid of it ASAP. However you still want us to spend money we don't have to get proof from a mechanic that it's faulty, which we already have done before. You're truly the worst finance company I've ever delt with.”

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Posted 1 year ago

“Please steer well clear of this inept bunch of crooks, totally screwed up my payment saying I owed money I didn't, please always read reviews AND DO NOT YOUSE MOTO NOVO FINANCE, inept from top to bottom”

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Posted 1 year ago

“Absolutely disgusting company to deal with treated appalling over payments and arrears tried to make an arrangement for everything and just didn't want to know about our difficulties with money, instead on payments as to which we couldn't afford at all! Don't know how you have 5 star rating as your a joke!”

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Posted 1 year ago

“Terrible finance company and clearly propping up unscrupulous car dealers. Was sold a VW car with inherent mechanical issues by a dealer in Manchester who has since gone into administration and disappeared. After months of letters and emails, I just gave up. I refused to make any more payments to them and they decided to repossess the vehicle, and now I have a dirty great "repossession" mark on my credit file. Avoid Motonovo Finance at all costs.”

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Posted 1 year ago

“All was well until my family and I had covid for the first time this Christmas. In 4 and a half years never missed a payment. Due to covid and reduced hours through ill health I missed one payment, informed the company why and said the payment would just be late due to payroll at work. Despite all the spiel about help they can give you they did absolutely nothing but phone, message, and spend over an hour on the phone going through my affairs with a tooth comb then actually approved a payment date without my consent with my bank to make an extra payment when the money wasn't available. My car is paid for in September this year and never again will I go through these.”

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Posted 1 year ago

“MotoNovo completely destroyed a credit score I have been nurturing for so many years by making a hard searched on it and nothing was achieved from it. This is disastrous. Public be aware.”

MotoNovo Finance 1 star review on 19th January 2023

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Posted 1 year ago

“I have been disguted by the lack professionalism by this company they have failed to respond to my problems with car dealer who sold me a faulty car which was upheld by an independent mechanic of there choice..this was 3 months ago still not resolved,they have had my car back 5weekz but still not resolved I am a disabled pensioner who cannot get to shops or anywhere else..”

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Posted 2 years ago

“Having had 9 months of sheer hell because of Motonovo screwing my credit file and then having the brass neck to offer £100 pounds compensation and finally notifying the credit reference agencies of THIER mistakes my credit file was finally updated correctly - At long last I had finally got rid of the vehicle financed by Motonovo and funded the new vehicle via their competitor - Motonovo were PAID the final balance - Did they bother to update the credit agencies that my account had been settled NO so once again my credit score is dropping Motonovo rang me up once I complained and assured me the matter was being dealt with - what a crock of S—T, total lies as always. Was told it would take 72 hours for Motonovo to sort - a week later and still not sorted. Motonovo are happy to give out finance but the moment there is an issue through no mistake of your own they batter your credit file - it took 9 long months for Motonovo to admit they had made a mistake - am I going to suffer another 9 months of hell ????”

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Posted 2 years ago

“Absolute scum company. Been with them for years, always paid, but had a bad experience with the family courts, got behind on some payments trying to fight to see my children. They defaulted my credit file despite me pleading my case and paying balance off early. Tried explaining I no longer see my children. Compassion zero. Avoid them at all costs. They don’t care. No loyalty to customers. Not even worth one star. Avoid them at all costs.”

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Posted 2 years ago

“Numerous problems Avoid!”

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Posted 2 years ago

“I would like to write a review and thankyou KYLIE in particular for her help when experiencing financial difficulty due to job change over. She helped set up a payment plan, I never once felt judged and she was really understanding. Amazing customer service! Thanks again!”

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Posted 2 years ago

“I changed my payment date from 25th to the 6th. So they took the 25th payment and still had the 6th payment so i payed double in 10days. The option they gave me was a payment plan and would be on my credit file. Im not happy about this as ive never missed a payment on nothing in 10 years. Made me feel like i was in the wrong for changing the date. The man on the phone said it was my fault. I wont use them again”

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Posted 2 years ago

“I will NEVER use this company again! (Moto novo finance) I have recently voluntarily terminated my car as I had it over the half way mark & by law this is allowed with no fixed penalty. I was given false information multiple times & was told I owed more then what I did with 4 different figures over the space of 3 weeks. The customer service was disgusting. I felt like, more than a few of the customer service team, were trying to intimidate me into keeping the car full term & paying a debt that I legally did not owe. I wrote a formal complaint & opened a case with financial ombudsman as I was told I would have to pay a extra £3000 ( even though I gave back a car worth: £14-15,000 , that they were going to sell at auction) I was also told that if I didn’t pay this sum, that the debt would be passed on to a debt collection Agency & that my credit file would be effected. My balance is now at zero. Guys: I had to fight my corner & although it was stressful at times, it was worth the outcome. I believe this company is a scam. My advice is stay well clear.”

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Posted 2 years ago

“Used to hold high praises for MotoNovo. I've had 4 loans totalling 25000 in the last few years, paid every one back in full on time, will longer lend to me all of a sudden, what a let down this company is.”

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Posted 2 years ago

“quick and efficient in transaction”

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Posted 2 years ago

“Rubbish company, always looking for ways to add interest on top of interest that they already charge on the loan. Trying to explain to them that you've been made redundant is demoralising (they make you feel like utter dirt), and when you finally get yourself back on your feet and start making regular payments and extra on top it's not enough, they want blood. Go elsewhere for finance!”

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Posted 3 years ago

“Yet again this company has screwed my credit file - my payment was 3 days late which I fully accept was my own fault for not checking whilst working away but the payment did go through 3 days later - did this company report it as a late NO reported as a missed payment even though they had taken payment, then take the next payment and still report the payment in arrears - 7 Months I had to wait till they correctly amended my credit file last time due to Motonovo's own incompetence whereby a reporting tag had not been removed from my file and have a letter from them confirming there mistake - If you want to protect your credit file do not use this company whatsoever they are a joke and I cannot wait till they get their comeuppance with the FCA”

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Posted 3 years ago

“Never use this company! Got into financial difficulty as lost my job during the pandemic. Have now got myself back on my feet, so started paying back debt, and paying more than enough on top to cover arrears for them now to keep adding interest on the current debt. Criminals the lot of em.”

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Posted 3 years ago

“Shambolic company, has no clue. Salary of £750,000 and excellent credit rating but still declined and gave no reason at all, Furious. Took over 3 days to give a decision. Don't use them as will affect your credit ratings.”

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Posted 3 years ago

“I did have an issue with the company with my credit report showing I'd missed payments when they'd been paid. I spoke to Christine Grant and she was very helpful and dealt with my complaint in a professional way and to my satisfaction. Very impressed with the way she dealt with it. Thankyou Christine.”

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Posted 3 years ago

MotoNovo Finance is rated 1.5 based on 130 reviews