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Mountain Warehouse Reviews

2.3 Rating 366 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 366 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Ordered a coat to collect at the Glasgow west end branch.Nicest most helpful assistant called David, tried it on, not suitable, offered to order a different coat, but spotted a long jacket in store more expensive, reduced price plus gave me an instore discount. Had visited Glasgow Gordon Street branch a week earlier and didn’t find the staff friendly or helpful. Service I received from David second to none, a rare commodity nowadays, he should be recognised by the manager.
Helpful Report
Posted 5 years ago
Poor Quality Apparel THIS COMPANY DO NOT EVEN DESERVE 1 STAR!!!! I have bought from Mountain Warehouse a number of times, unfortunately the quality of the apparel is not good, love some of the styling. Have bought everything from backpacks to t shirts in store in Chester. The only thing that I have been moderately happy with are the t shirts. Bought a 3 in 1 waterproof coat last year, never wore it in extreme conditions, shorty after buying the loops to attach the inner fleece to the outer waterproof were all broken. Got soaked wearing just the outer coat while riding my bike (Pedal) so much for waterproof, I only wore the coat maybe 10 times ast most. While riding in a bit of a wind the zip actually ripped apart, took it back and was given a £49.99 gift card (had owned coat 13 months), not sure what I will buy as quality of everything is very poor. I expect coats like these to last for a number of years, not just months Have also bought a pair of Path Waterproof Mens Walking Shoes, def not waterproof, had wet feet a number of times. Had the trainers/shoes for 12 months and they fell to bits, well the soles did, they completely split, again with no excessive wear, just day to day wear on flat smooth surfaces, nothing like hill walking or anything, however did buy another pair because I like the style, they do however need insoles in to give a bit of comfort. T shirts are fine for £9.99 or less but are def not worth the 19.99 asked for when not on "Sale". There is far better quality out there for these prices, guess that's what happens with cheap made goods (made in china everything). Rubbish don't waste your money. Update Dec 2019: Well for the 49.99 I did get another coat, within 4 months the Zip had broke, they replaced the coat and guess what I'm having problems with this zip as well, badly designed as keep getting the inner material stuck in the zip, oh and it too is not waterproof as it is meant to be. Poorly finished stitching on the coat, lots of long threads hanging inside coat. Oh and the second pair of walking shoes/trainers I bought lasted 9 months before falling apart again, no abnormal wear, just walking on pavements!!! VERY POOR QUALITY.
Helpful Report
Posted 5 years ago
Very helpful staff at the Bury St Edmunds store
Helpful Report
Posted 5 years ago
Bought a waterproof cycling jacket, high-vis (via Amazon). Arrived fine. It's a cheap nasty fabric that makes a rustling sound, but totally does the job - very waterproof and windproof. Keeps the weather out better than my Endura, which was three times the price.
Helpful Report
Posted 5 years ago
Do not buy from mountain warehouse! Customer services are the worst i have experianced yet, simply being passed from one to the next, i send one email to which i eventually got a email response saying the email string would close if i had no further response! They had not even read my email. Have been emailing back and forth for two months since sending my return parcel back via there own returns service which is TRACKED.
Helpful Report
Posted 5 years ago
My order did not arrive...when I called customer service was informed that my order was "Lost in Transit".... happy to receive my £79.99...but failed to tell me about being "Lost"....Hope my funds are returned as quickly as they received them!!!... VERY, VERY POOR!!!. NO Communication...
Helpful Report
Posted 5 years ago
I would never order anything online from mountain warehouse if it is delivered by Hermes. I. never received order after staying in for 2 full days and tracking parcel and phoning which stated it would be delivered between 8am - 8pm. Eventually I had to cancel order and get a refund which was done immediately, but i would have rather had the products. If you look online Hermes have terrible reviews, so they should never have used them, so don’t order online unless they review their delivery system. When ordering they don’t tell you that Hermes are delivering otherwise I wouldn’t have ordered
Helpful Report
Posted 5 years ago
Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!
Helpful Report
Posted 5 years ago
Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!
Helpful Report
Posted 5 years ago
Purchased highline men's walking shoes less than year ago.always found them comfortable and dry ..today walking in wet grass found socks soaking wet
Helpful Report
Posted 5 years ago
I ordered a ski jacket which was 11/12 my daughter tried its was small and when I looked inside its 9-10 and the one that was on the front its 11/12. I was very very dissatisfied for that because I ordered the right size and they gave me the size. One thing I need to go to store to return it again which is not supposed to if only they gave the right size that time.
Helpful Report
Posted 5 years ago
I had a pair of Astronomy Waterproof Womens Mid Boot. Initially I was delighted with them as they were extremely comfortable. I purchased these to replace a pair of Berghaus boots that I had had for 12 years. Sadly after only 15 months and frankly pretty light use the sole has detached from the boots at the front of the boot, this makes walking hard and the boot no longer waterproof. The sole itself has plenty of tread left and I felt many more miles in them. I was told that as far as Mountain Warehouse were concerned that this was fair wear and tear. Sadly I wont be buying from them again.
Helpful Report
Posted 5 years ago
Got kid's apparels, arrived on time , but size was an issue. Winter jacket , size 5-6 years, fitted exactly my very average 3.9 years old.
Helpful Report
Posted 5 years ago
I bought the TOR 65L backpack. Can't return it as more than 30 days. Went to Borneo back packing and needed a decent backpack. The straps to the main compartment came apart from the body and needed sewing back on after three days. The balance of the rucksack on my back was awful making it uncomfortable to carry for more than a few minutes. Tried it on all the various adjustments and never got it right. The lower compartment was extremely difficult to zip up. Will be going to a charity shop never to be used by me again! Do not buy. Cheap but not worth it.
Helpful Report
Posted 5 years ago
No issues with the products or price. However their standard delivery courier is DHL, THAT is the problem. I never have problems with any other courier BUT DHL, 3 days now, "delivered - not delivered - waiting delivery - sorry but your parcel was put in the wrong pile (?huh?) - unfortunately we missed the driver, etc,etc, the errors go on and on and on. Phone back to Mountain Warehouse and they can only confirm the parcel has been picked up and that is is out for delivery....Monday received notification my order is out for delivery, now its Friday and still waiting. Pity customers can not select the delivery courier alternate to DHL. I order many items online and DHL is the worst courier! I may shop elsewhere if only to get another delivery service provider
Helpful Report
Posted 5 years ago
Love to shop KP mall Winnipeg. 👍🏼
Helpful Report
Posted 5 years ago
The worst customer service, items did not arrive, emails were ignored for days at a time. Save yourself some stress and shop somewhere else
Helpful Report
Posted 5 years ago
Goods did not arrive and now they won't refund me despite admitting they didn't have the items in stock
Helpful Report
Posted 5 years ago
The shops are fine but do not shop on line. I ordered 3 items. Only 1 arrived. I am now fighting to get my money back. Their customer service is appalling. Could they be having cash flow problems?
Helpful Report
Posted 5 years ago
Ordered 3 weeks ago. Doesn’t reply to emails or answer phone. Scam
Helpful Report
Posted 5 years ago
Mountain Warehouse is rated 2.3 based on 366 reviews