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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Poor quality products and only backed by a 1 year guaranty. I bought my daughter her coat at the end of their season so she would be prepared for the following year. The zipper wouldn't zip anymore and because it was after 1 year they wouldn't do anything. I also bought wintwr boots which literally fell apart, soles unglued, material was all ripped and was not holding in water and because it was a week after the warranty again they wouldn't do anything. At least Columbia has a lifetime warranty for their products! I will never buy from them again
Helpful Report
Posted 4 years ago
I have been a loyal customer of Mountain Warehouse for many years and enjoyed shopping at their Ely and Cambridge branch regularly. Since trusting the Brand I decided to order online and paid for my favorite shoes on 22nd October thinking it will be much more convenient (Just walk in and collect from my local Ely branch of Mountain Warehouse). It was big mistake I made, because I still can't collect them because they still don't have them ready for collection on 31st October !. I just can't believe that you can pay and collect right away in the shop but if you pay on line your collection becomes a mystery !. Looks like I am going to advise everybody to give up to try Timberlands instead of the Mountains !..M8148020
Helpful Report
Posted 4 years ago
I like M W clothes and usually order online. My last order however I returned because the clothes didn't suit me. Hermes was the courier and collected the returns from me....if Hermes was the messenger for the gods it's now gone to the dogs....MW was very supportive through my difficulties with Hermes.
Helpful Report
Posted 4 years ago
Three months later, I still hadn’t received the items I ordered. After I contacted them, they sent a package very quickly. But instead of a bivvy bag and sleeping bag liner, they sent two pairs of lady’s overtrousers. Not impressed.
Helpful Report
Posted 4 years ago
Ordered a bivvy bag and sleeping bag liner. Three months later, they still hadn’t arrived. After contact, they sent a package very quickly, so well done for that, but they sent the wrong items. Instead I got two pairs of lady’s overtrousers. Never again!
Helpful Report
Posted 4 years ago
Hi purchased, mountain warehouse downs waterproof jacket, not long after i bought it, the zip broke on one of the pockets, then ive noticed tiny rips appearing on both arms in the sleeves and back of the coat, For a coat that cost £119.00 it's not waterproof and poor quality material, not worth all that money.. very disappointed with it, The only upside is that it does keep me warm
Mountain Warehouse 1 star review on 11th October 2020 Mountain Warehouse 1 star review on 11th October 2020 Mountain Warehouse 1 star review on 11th October 2020 Mountain Warehouse 1 star review on 11th October 2020 Mountain Warehouse 1 star review on 11th October 2020
Helpful Report
Posted 4 years ago
I ordered my shoes in the end of April. In description it was information that purpose is walking/hiking shoes. I never really hardly used that shoes. First lockdown, later I had fracture so I couldn't walk at all. Right now we have 5 months from the date I bought shoes and I was force to binned them (abrasion of lining and sole) I am really disappointed with the quality.
Helpful Report
Posted 4 years ago
Terrible service Mountain Warehouse blamed courier but they said never received! Muched about with for 2 weeks before cancelling and getting refund. Refused their off of 20% off and went to Black's but now same thing happening and see the companies r connected!!!
Helpful Report
Posted 4 years ago
Do not buy anything from this company, they send different products and then they do not return your money. They ask you to keep the product that they have sent you by mistake, when the product is not worth 95% of the amount paid.
Helpful Report
Posted 4 years ago
DON"T USE , JUST THROWING YOUR MONEY AWAY!!!
Helpful Report
Posted 4 years ago
This company is the worst I've ever used!! AVOID THIS COMPANY AT ALL COST!!!
Helpful Report
Posted 4 years ago
Poor quality and poor customer service. Bag used once, broke on second trip - would not recommend products from this shop.
Helpful Report
Posted 4 years ago
After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain warehouse and commend them for excellent customer service.
Helpful Report
Posted 4 years ago
Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.
Helpful Report
Posted 4 years ago
The website said they were low on stock of the item I wanted. The store had just received their stock, so they weren't low. The item was in a box in the back. Though there were two staff in the store and no other customers, the salesgirl wasn't willing to look! I travelled an hour to get there and the girl knew it. Customer service, online, wasn't any better. They didn't read my submission properly so talked about something else. People should check out other review sites since elsewhere I found only two positive reviews, both of them inferring that the people complaining shouldn't be. It was rather obvious that the two positive reviews were submitted by someone who owns, works for, or is a friend of someone from Mountain Warehouse!
Helpful Report
Posted 4 years ago
I ordered a pair of ankle gaitors, only one came. I e-mailed them and now they are out of stock. Refunding me what I paid for the product but not refunding the delivery charge, I e-mailed them back to ask why they are not paying the delivery charge, but no reply.
Helpful Report
Posted 4 years ago
I bought rain coat and trousers from Mountain Warehouse and both leeks....awful
Helpful Report
Posted 4 years ago
Avoid avoid avoid ordering anything from this horrendous company.i ordered a coat for my son on 2nd aug,waited & waited,theyvfobbed me off saying there was problem with courier,then they told me the item was misplaced.I requested full refund& they told me the amount would be credited to my a/c,first it was 5 working days,i emailed them again asking about my refund& replied with it will be 14 working days due to covid pandemic.14 days passed,emailed them again& they insist it was credited to my a/c.I contacted my bank& theres no refund lodged from this company on any day for tbe mnth of aug.This is a scam company.do not order anything,im grateful i just lost€34.99
Helpful Report
Posted 4 years ago
Horrible experience. Ordered two pairs of shoes and 2 weeks later received an email that all has been posted. Waited another week before calling courier just to learn that they have never received any package for me and still waiting for mountain warehouse to actually drop it off. No communication from seller at all. After opening eBay case they quickly sent me one pair of shoes out of two ordered and again no communication, no refund. I paid for two pairs just to receive one in totally different size and there is no way I can effectively communicate with this fraudulent company. Just dreadful experience, avoid if you can.
Helpful Report
Posted 4 years ago
Absolutely shocking, don’t touch this company. I have not received my order and after ringing to chase 3 times I was told that they were waiting for the courier to respond. The customer service staff tell you they’ll get back to you, but they don’t. I had a refund, and will never use them again.
Helpful Report
Posted 4 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews