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Mountain Warehouse Reviews

2.3 Rating 365 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
I ordered my shoes in the end of April. In description it was information that purpose is walking/hiking shoes. I never really hardly used that shoes. First lockdown, later I had fracture so I couldn't walk at all. Right now we have 5 months from the date I bought shoes and I was force to binned them (abrasion of lining and sole) I am really disappointed with the quality.
Helpful Report
Posted 4 years ago
Terrible service Mountain Warehouse blamed courier but they said never received! Muched about with for 2 weeks before cancelling and getting refund. Refused their off of 20% off and went to Black's but now same thing happening and see the companies r connected!!!
Helpful Report
Posted 4 years ago
Do not buy anything from this company, they send different products and then they do not return your money. They ask you to keep the product that they have sent you by mistake, when the product is not worth 95% of the amount paid.
Helpful Report
Posted 4 years ago
DON"T USE , JUST THROWING YOUR MONEY AWAY!!!
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Posted 4 years ago
This company is the worst I've ever used!! AVOID THIS COMPANY AT ALL COST!!!
Helpful Report
Posted 4 years ago
Poor quality and poor customer service. Bag used once, broke on second trip - would not recommend products from this shop.
Helpful Report
Posted 4 years ago
After receiving the wrong item in my delivery, the customer service I received was exemplary. Spoke to someone instantly and she dispatched the correct items immediately. I was also gifted the wrong item. My items arrived promptly the next morning. I would highly recommend Mountain warehouse and commend them for excellent customer service.
Helpful Report
Posted 4 years ago
Janice customer service representative was polite professional and very helpful. She is a credit to your business. Anybody need help ask for Janice.
Helpful Report
Posted 4 years ago
The website said they were low on stock of the item I wanted. The store had just received their stock, so they weren't low. The item was in a box in the back. Though there were two staff in the store and no other customers, the salesgirl wasn't willing to look! I travelled an hour to get there and the girl knew it. Customer service, online, wasn't any better. They didn't read my submission properly so talked about something else. People should check out other review sites since elsewhere I found only two positive reviews, both of them inferring that the people complaining shouldn't be. It was rather obvious that the two positive reviews were submitted by someone who owns, works for, or is a friend of someone from Mountain Warehouse!
Helpful Report
Posted 4 years ago
I ordered a pair of ankle gaitors, only one came. I e-mailed them and now they are out of stock. Refunding me what I paid for the product but not refunding the delivery charge, I e-mailed them back to ask why they are not paying the delivery charge, but no reply.
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Posted 4 years ago
I bought rain coat and trousers from Mountain Warehouse and both leeks....awful
Helpful Report
Posted 4 years ago
Avoid avoid avoid ordering anything from this horrendous company.i ordered a coat for my son on 2nd aug,waited & waited,theyvfobbed me off saying there was problem with courier,then they told me the item was misplaced.I requested full refund& they told me the amount would be credited to my a/c,first it was 5 working days,i emailed them again asking about my refund& replied with it will be 14 working days due to covid pandemic.14 days passed,emailed them again& they insist it was credited to my a/c.I contacted my bank& theres no refund lodged from this company on any day for tbe mnth of aug.This is a scam company.do not order anything,im grateful i just lost€34.99
Helpful Report
Posted 4 years ago
Horrible experience. Ordered two pairs of shoes and 2 weeks later received an email that all has been posted. Waited another week before calling courier just to learn that they have never received any package for me and still waiting for mountain warehouse to actually drop it off. No communication from seller at all. After opening eBay case they quickly sent me one pair of shoes out of two ordered and again no communication, no refund. I paid for two pairs just to receive one in totally different size and there is no way I can effectively communicate with this fraudulent company. Just dreadful experience, avoid if you can.
Helpful Report
Posted 4 years ago
Absolutely shocking, don’t touch this company. I have not received my order and after ringing to chase 3 times I was told that they were waiting for the courier to respond. The customer service staff tell you they’ll get back to you, but they don’t. I had a refund, and will never use them again.
Helpful Report
Posted 4 years ago
AVOID ORDERING YOU MAY NEVER RECEIVE ANYTHING! AVOID ORDERING YOU MAY NEVER RECEIVE ANYTHING! This is not a business one should purchase from.
Helpful Report
Posted 4 years ago
AVOID ORDERING YOU MAY NEVER RECEIVE ANYTHING! Ordered for next day delivery 12/8/20 after almost an hour on the phone due to online problems ordering (system would not accept 2 gift cards and any credit or debit card I tried). I paid extra for next day express delivery having checked this was possible. The order supposedly despatched 12/8 but is missing so tracking number for DHL doesn't work. Held for 30 minutes on 14/8 to be told nothing could be done until Monday/ 17/8 - still no news and no hope of receiving goods. Told on 14/8 that a manager would call me within 24 hours which never happened. When ordering I was persuaded to pay for entire order by credit card and assured i would receive a paypal credit by end of 12/8 for £69 to cover the giftcards . on 14/8 MW emailed to say that refund will not be processed until end of the week commencing 24th August. My order is still missing and having waited for a further half hour they have promised to credit entire order. - AVOID ORDERING YOU MAY NEVER RECEIVE ANYTHING!
Helpful Report
Posted 4 years ago
I have had an ongoing complaint with Mountain Warehouse since late July! I ordered a jacket and was sent the wrong size. I returned it 31st July and was finally contacted regarding a replacement on 9th August. I had an email 11th August confirming that a replacement was ordered for me. I have today 14th August received a standard email just giving me a refund claiming that the jacket ordered was out of stock - yet when I log in and look online, the jacket still shows as available. Then it turns out that despite me returning a WOMEN'S jacket, they have failed to process this correctly and instead tried to order me a MANS jacket as a replacement - why on earth would I send back a women's jacket and request it be replaced with a mans jacket. The customer service I received is terrible and this covers both emails I sent them and messages via Facebook, they are incompetent,very unreliable and I received a completely unsatisfactory service. I will not be ordering anything else and until now I was a very loyal and happy customer.
Helpful Report
Posted 4 years ago
Absolutely abysmal what they call "customer service", a multitude of different staff not helping. Or you could phone them if you want to waste your time. If you ask for a return label you only have to wait a week to be sent a dispatch note, which is similar although to be fair it wasn't my dispatch note which helped a lot, this company needs to wake up. I won't use them again.
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Posted 4 years ago
My husband bought me a raincoat because he had purchased one there and really liked. Mine is awful. First of all, it leaks! Pretty bad start for something that's a raincoat. Plus it has no liner so it is cold, in fact it seems to draw the cold air in, even with a fleece jacket underneath. Would definitely never shop there again and wouldn't recommend their products to anyone.
Helpful Report
Posted 4 years ago
I charged twice for my order and did not receive any confirmation in my email. When I was ordering the system says the card was not working but little did I know they already I got charged for it. I could not find customer service for Canada. I called the store and they gave me a wrong phone number. This will be my first and last order.
Helpful Report
Posted 4 years ago
Mountain Warehouse is rated 2.3 based on 365 reviews