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Mountain Warehouse Reviews

2.3 Rating 370 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
The staff are always very helpful and friendly and there is a great range of goods at very competitive prices.
Helpful Report
Posted 7 years ago
Very good delivery. Items exactly as ordered.
Helpful Report
Posted 7 years ago
The products are of good quality
Helpful Report
Posted 7 years ago
Brought a waterproof jacket have been dry ever since well worth the money
Helpful Report
Posted 7 years ago
Really good jacket at a good price
Helpful Report
Posted 7 years ago
great store, staff are very helpful
Helpful Report
Posted 7 years ago
My wife purchased a pair of Mountain Warehouse snow boots. When they arrived a label was attached showing 'waterproof'. First time of wearing, dew from the grass seeped through. Having spoken to and emailed their Customer Support Department we were informed the boots purchased were only waterproof up to just above the sole (20mm?). Trying to explain that snow when it thaws it's water was a complete waste of time. Hopefully Trading Standards will sort them out as obviously there are a number of similar 'waterproof' complaints. Most importantly, don't but these unless you are wearing them in dry snow!!!!!
Helpful Report
Posted 8 years ago
Bought 'Guaranteed 100% waterproof' jackets. First time jacket was worn it was raining and I felt wet. Returned jacket to store where staff insisted it didn't leak, couldn't return despite '100% satisfaction guarantee' policy as I had worn it. Spoke to customer services who basically said 100% waterproof does not mean you wont get wet! In the end returned item to another store, said it was wrong size, refunded no problem.
Helpful Report
Posted 8 years ago
I purchased some waterproof mittens online which became waterlogged very quickly the first time I wore them in the rain. Mountain Warehouse asked for photographic evidence of this and when I pointed out how difficult that could be (do they want a picture of them dripping?) are refusing to allow me to return them for a refund. Rubbish company which I will never deal with again
Helpful Report
Posted 9 years ago
Bought a back door mat from this company after 3 weeks product developed a tear. E mailed company sent a photo of fault their answer wouldn't do anything about it as it was due to 'wear and tear' This mat sits at a back door of my daughter's house which she hasn't even Moved into yet so I would dread to think what faults would of developed if the mat had been used all the time. Maybe I was just supposed to set it in a frame so that it could be looked at, I thought a door mat was for wiping your feet on. The company says all products have a one year guarantee they should release the claim to say depending on if we see fit. A very dissatisfied customer who certainly won't be purchasing anything else from them and I would warn others to do the same AVOID A tear
Helpful Report
Posted 11 years ago
Mountain Warehouse is rated 2.3 based on 370 reviews