Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,241 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

Questions

Metrics

4.7

Based on 1,241 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Súper contentos con el servicio que nos han prestado. Puntualidad maxima! Si volvemos a Estambul no dudaremos en volver a contrataros. Gracias por todo!”

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Posted 3 years ago

“I added this through JetBlue for my trip to Cancun. I had no issues, the man was outside holding a sign with my name. When it was time to go to the airport my driver was outside my hotel on time.”

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Posted 3 years ago

“Bus driver had never heard of Mozio. There was no barcode in any email and my fare didn’t show up in the app. Never again will I use this company for anything”

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Posted 3 years ago

“Contratamos traslados Aeropuerto Cancun – Hotel (y regreso) con Mozio a través de Despegar. A la ida se podría decir que bien. Al regreso, quedaron en buscarnos al hotel a las 2 de la mañana. Cosa que NUNCA sucedió. Estuvimos en la puerta del hotel esperando al transfer desde la 1:30, junto con el encargado del lugar. Llamamos a las 02:30 a la empresa y nos informaron que el chofer había ido y nosotros no estábamos, por lo que el mismo se fue. Esto no pasó nunca, además la empresa se comprometería a llamar si no nos lograban ubicar, cosa que tampoco sucedió. OJO CON ESTA EMPRESA DE TRASLADOS, tanto el encargado del hotel como el taxista con el que tuvimos que volver, nos comentaron que esta situación pasa siempre, dejando a los turistas con una mala imagen. Ellos recomiendan NO PAGAR POR ANTICIPADO los traslados. De más está decir que pese a que hicimos el reclamo, MOZIO NO NOS DIO NINGUNA RESPUESTA.”

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Posted 3 years ago

“BE CAREFUL WHEN ORDERING TRANSPORTATION!!!I wanted transportation when I arrived in Miami. I changed my hotel, so I cancelled my transportation too. I wanted a refund, it was 3 days before my trip. MOZIO refused, even though it says free cancellations. Instead they offered me a coupon code. I tried the code. It did not work. I want my $98 back!!!! I want a full REFUND. They refused. When I arrived in Miami, I used an Uber. Much cheaper and no headache.”

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Posted 3 years ago

“Заказал трансфер в аэропорт Шарм-Эль-Шейх. Египтяне как всегда кинули и не приехали. Пришлось в срочном порядке ехать на такси. Поддержка Mozio нулевая. Составил обращение на возврат денег 1094246. Прошёл месяц. Денег не вернули. На письма не отвечает. Больше с этими проходимцами связываться не буду. И другим не советую.”

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Posted 3 years ago

“Dont use them”

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Posted 3 years ago

“I highly recommend to not use this service. I cancelled my reservation that would have been needed in 113 days, 24 hours after booking it. On the website they made it very clear you could cancel at anytime with no additional fees. Well they did NOT make it clear that they would give you a “coupon” and not a full refund. I connected with customer service and all they could give me was a clearly automatic generated response of “We understand this may not have been what you were expecting originally and we apologize for the inconveniences this may cause.” I will do what I can to share this review and experience I had on every site so people are aware and shop around for a better and much more clear service.”

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Posted 4 years ago

“Bottom Line: Once you book, cash stays in their pockets. You will only receive a credit voucher if you cancel. Even after talking to customer service, no refund will be issued. Background: I booked today, Nov 06 2020, for a shuttle service for Dec 31 2020. I did my homework and made sure that the free cancellation was true. Saw the good reviews, read the company FAQs, then I booked the shuttle service. Few hours later, our plans changed, even though they said Cancellation up to 24 hours prior to service date, they will not issue you a refund, instead they will only issue you credit. I asked for a refund back to my card and they state that the policy says credit only. I checked their website and it is not stated that only credit will be issued.”

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Posted 4 years ago

“If it would allow, I will give no star at all A Dishonest company. 1) Website states full refund but during this pandemic they are now stating refund in vouchers. They say it states in there terms of service they can change the terms when they see fit. But it also states that they have to inform customers of the change which they never. 2) I booked a transfer with wrong pick up time. They helped me to rebook but charged me twice. When I asked for refund, they only gave me voucher but no actual refund”

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Posted 4 years ago

“If it would allow me to put NO STARS. Dishonest company. Website states full refund but during this pandemic they are now stating refund in vouchers. They say it states in there terms of service they can change the terms when they see fit. But it also states that they have to inform customers of the change which they never. DO NOT BOOK WITH THIS COMPANY.”

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Posted 4 years ago

“Everything was as expected and very nice, except the following secondary details: 1) a relatively excessive use of SMS in my opinion, travelers usually need this time for a lot of other activities; 2) chauffeur was not waiting holding a sign with my name at the exit door inside the terminal. We should call each other to clarify the actual exit door, finally we met outside the room.”

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Posted 4 years ago

“Professional driver, courteous, polite and helpful service. Came on time, quick ride to airport. Highly recommended, thanks.”

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Posted 4 years ago

“Snelle reactie op vragen. Hulp bij aanpassen afspraken. Vriendelijke chauffeur.”

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Posted 4 years ago

“The service was first class, the driver was punctual friendly and polite!”

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Posted 4 years ago

“Really very serious and good service i used it 2 times for airport to hotel transfers in different places and it was always on time very good drivers for reasonable prices”

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Posted 4 years ago

“Nice app. Nice service and customer support.”

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Posted 4 years ago

“Easy to booked👍🏼👍🏼 It’s a smooth and pleasant journey with punctual driver😍😍😍”

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Posted 4 years ago

“Günstiger Fahrpreis, perfektes und pünktliches Service !”

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Posted 4 years ago

“Driver arrived early, helped us with our bags and was very friendly. Would definitely use this company again. Highly recommended!”

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Posted 4 years ago

Mozio is rated 4.7 based on 1,241 reviews