Mozio Reviews

Name: Mozio
Rating: 4.67

4.7 Rating 1,243 Reviews

93 %

of reviewers recommend Mozio

Company Reviews

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Metrics

4.7

Based on 1,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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5145865362

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Mozio 1 star review on 25th January 2025

Jean Cadet

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible, do not Use MOZIO for any transfer. they will leave you stranded. Extremely incompetent behaviors.”

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Posted 1 month ago

“Nada de satisfacción con el servicio.No me dieron el servicio completo y no reembolsaron por el servicio no prestado.”

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Posted 6 months ago

“Do not use this company! We booked for 5 people and 5 full size suitcases. The car he turned up in only fit 2 full sized suitcases. We were left stranded and had to pay another company with a bigger car. When I complained I didn’t get a refund for the ride that we never received! $250 down the drain.”

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Posted 8 months ago

“Horrible customer service. Travel agent booked them for me Fort Lauderdale to Miami. I need to change to next day. No one would respond via email or phone call. I asked them if I could change location to pick up they said no. They were at airport so therefore I asked them if I could meet them there. I was 10 min away. They wouldn’t let me. I explained I have 3 adults 3 children tons of luggage and they wouldn’t budge. They too my $197 tho because it was prepaid. I will dispute this. Very unprofessional being I tried numerous times to call them and I messaged them and still Nothing. I had to arrange other transportation to Miami which I was very frustrated being I was already out $197”

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Posted 8 months ago

“Avoid. We booked their airport transfer service when arriving in Mumbai. The driver did not show up...Mozio said that he was there...which would be impossible. There were only 2 drivers (with name signs) waiting at arrivals + 4 other people, we talked to all of them + none of them was our driver. Mozio would not refund our money.”

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Posted 10 months ago

“Do not use the services of these scammers, they will take the money and wait at the airport for several hours, during those hours that you were waiting for this driver, you could have left by taxi 10 times, but they wrote that we are going , we are already on our way. They do not return the money back. SCAMMARS.”

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Posted 1 year ago

“Super bad customer service and they didn't pick me up”

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Posted 1 year ago

“We made a reservation for a vehicle when we arrived from the Las Vegas airport. When we got back on the plane around 8:00 pm, the captain told us that the plane had an engine failure and that we would have to change planes with a 3:30 am delay. We informed the driver, who didn't want to pick us up given the late hour. We wrote to assistance to explain our problem, but Sofia MENDES from assistance didn't want to reimburse us because we wouldn't comply with the cancellation policy.”

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Posted 1 year ago

“I had a reservation for the Haneda , Japan airport pick up scheduled for October 9th, 2023 Confirmation Number: MOZ9bf7aaa. My flight was delayed, and the United Airlines put me on a different flight to arrive to Narita airport in Japan. I immediately contacted the company to notify about the arrival changes, but nobody picked up the phone. I also contacted the driver, and he was able to pick me up at the Narita airport. He also tried to contact the company to notify about the changes, but wasn't able to get anyone on the phone. At his request, I paid him 16,000 JPY to get a ride to my hotel. Since I paid for the pick up twice, I requested a refund for the 1st ride. I was contacted by Adriana Erben who refused to refund my fees for the 1st ride. I don't understand why Mozio company thinks it's OK to steal money from the customers. I will be disputing these charges thru my credit card.”

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Posted 1 year ago

“Stranded at the Panama Airport for 3 hours. Flights are NOT monitored on their side. We had to get another taxi service to get us out, which was and extra $48 (plus tip) that was already paid to Mozio. They are so unreliable that we booked outside transportation BACK to the airport so we don’t have to worry about it. And to top it all off, they send me an email link in regards to how they did? Yeah, do NOT go through this company. At this point in time, we’re out $80 (yippee, but we were at an airport for 3 HOURS).”

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Posted 1 year ago

“Mediocre service as well. Do yourself a favor and stick with Uber which is a thousand times more reliable. Our first driver was 45 minutes late on a recent trip to Portugal. The second and third drivers were reliable and on time and the fourth driver never showed up. We waited 15 minutes which we did not have since we were going to the airport. We would have missed our flight if the flight wasn't delayed so I guess we got lucky. There were no attempts to call, nor did the driver pick up when I tried calling. So we ended up paying for a ride that never happened and had to then call an Uber. The only frustrating part is that we ended up paying for two rides, one of which didn't happen and Mozio refuses to refund a ride that never happened. I cannot suggest anyone use this service because it is unreliable and mediocre at best. Stick to Uber.”

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Posted 1 year ago

“Réservation faite pour un taxi à l'aéroport de Venise. Le taxi n'est jamais venu. J'ai tenté d'appeler Mozio qui ne répond pas au téléphone +44 203139 9034. J'ai envoyé un mail pour signaler que le taxi n'est pas venu. Pas de réponse. Bref C'EST UNE ARNAQUE!!! Heureusement que je n'ai payé que 19,50€ mais c'est déjà trop cher payé pour aucun service. Au final j'ai pris un taxi officiel qui était lui parfait.”

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Posted 1 year ago

“The company promised me a refund for a trip that I cancelled and then weeks later when I followed up, they decided not to honor their decision. The company took my hard earned money and stopped responding after I showed proof that I was promised a refund. This happened in Las Vegas. I cancelled my reservation after their driver left 3 family confused after we all stood waiting to be picked up by the same person. It was a scary experience and all I asked was for my money back. I had to go out my way to ensure that their driver didnt waste his time to pick me up, since I cancelled my trip 4 days prior. I started posting on their Instagram page today to see if someone would respond and provide assistance and my account was blocked. This company is awful. I would not trust positive reviews on other platforms.”

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Posted 2 years ago

“My wife is traveling to Germany from Denver. Her flight was canceled and rebooked the next day. Shuttlefare refuses to help me get her to her destination. We have a reservation and paid over $300 for this shuttle. All they do is tell me to call someone else or get a new shuttle. Now she gets to walk across a city she has never been to a bad train station and take multiple trains.”

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Posted 2 years ago

“I was waiting for my driver to arrive this Christmas in Akumal (needing to go one hour to the Cancun airport, but due to construction and the holiday was taking up to three hours - which Mozio was aware of) and when I called because the driver didn't show they told me they were 40 minutes away and not coming i was told, "find another ride" to the airport. NEVER AGAIN - Mozio was not willing to help and they only reimbursed me for the difference between my transfer and the cab ride I had to take - they would not cover the tip nor the other expenses I had incurred. I am a travel advisor, stuff happens when you travel, but to be left like that and then disrespected when trying to work out reimbursement was terrible. The rep I was working with was annoyed that I gave her a poor review and had the nerve to email me about it. REALLY???”

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Posted 2 years ago

“I booked car service from airport to resort. My flight was delayed causing a pick up to be a day later, so I let them know I would need pick up the next day. They said once a driver is assigned to you that is it. The driver could not pick up us and they would not reassign a new driver nor refund our money.”

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Posted 2 years ago

“We had booked a transfer from Lombok to Denpasar airport through Mozio. I asked them about the details of the transfer (pick-up time, route, ship, speedboat or plane, etc.) - only answer was that it is not a limousine but a Sedan. Who cares about that???? Then at the supposed pick-up time (12:00) no driver showed. We waited another 15 min., still no one appeared. Since the last ship transfer to Bali is schedules at 13:00 we organized a private transfer to Denpasar at my own cost 😡. 40 min. later the driver called me, that he is waiting in front of the hotel! At that time we were already on the boat to Denpasar! Do NOT consider Mozio as partner if you want to reach a flight reliably!”

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Posted 2 years ago

“Astonishingly poor service. My driver was not there when my plane landed, and they made no contact with me until 10 minutes after the scheduled time. By this time I was waiting in a foreign airport for 25 minutes with no way of contacting the driver. Mozio still charged me, as the driver claims they were there. This is not the case, the airport is miniscule and we spent time asking drivers were they there for us. The driver submitted fabricated evidence suggesting they were there, which Mozio accepted without question. It seems in cases of dispute Mozio will always side with the driver.”

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Posted 2 years ago

“I was in Punta Cana, DR I would have given 5 stars. The drivers were good, vans were nice ,comfortable and clean and ok time. The hotel evacuated us the day after hurricane Fiona and move 700 people to various hotels. I called contacted Mozio and the local transportation company and they had the nerve to charge us an additional 37 Usd because we were at a different hotel basically the same distance from our original hotel. Not our fault. This is taking advantage of us. The round trip cost only 20usd.”

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Posted 2 years ago

“We pre booked and also made payment in advance for taxi pick up in Florence city centre hotel. We waited 15 minutes but not taxi arrived. We attempted to call both help numbers provided but both would not dial. I attempted to email but this was also rejected. This company is a scam and needs investigation immediately,”

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Posted 2 years ago

Mozio is rated 4.7 based on 1,243 reviews