“I spent £1,250 on a Nikon Df body which developed a battery drain fault - three bars to dead within a week. I contacted MPB well within the 6 months warranty period and was advised by a staff member to conduct very tests to identify the cause - no SD card, no lens, other battery, other charger etc. I was even persuaded to buy two further Nikon batteries to test. Each test took a week or so to complete and when it was clear it was a camera fault I contact MPB same staff member again to return camera and I was told that the testing had taken us beyond the 6 months warranty period, and they have refused flat to accept the camera for repair, despite having first been informed of the fault well within the 6 months period. All I was offered an insulting £10 voucher on my next £100 spend, but no warranty repair! I'm now left with a £1,250 doorstop or expensive Nikon repair, plus small claim court, which I intend to pursue. I googled MPB reviews and found I wasn't alone - absolutely hundreds of negative experiences with this company! Wish I'd done this first!!”
“Seems like you can never get a real person to talk to you for customer service. I have been trying to return a lens I had bought from them. But no one seems to want to answer my calls or emails I have sent them. Will never buy from this company again. Such a horrible customer service/lack thereof. I don't even think they exist....
They're fast at charging your card if you purchase from them, but you never hear from them if you need customer service. Bullcrap”
“It is a shame that I am unable to give -00000 to MPB US Inc. Do yourself a huge favor and deal with a reputable outfit out there instead of MPB and you will save yourself a ton of aggravation & $.
I have had a horrible experience dealing with them. The level of incompetence is beyond the pale. They are a scam and fraudulent co. On top of it, very difficult and time consuming to reach anyone that can resolve your issue. But if you get to finally speak to a "Customer Experience Team Lead" named Alastair, you get to be insulted by a very nasty individual and accused of lies and mischaracterizations. Physiological projection at it's finest.
I got a quote & shipped a camera to them, I confirmed receipt via tracking. They said they did not receive it. Upon my many kind request, they finally checked the security footage and admitted indeed they had received it, BUT were unable to locate it. After asking them several weeks later, they said they finally found it BUT that it did not work. I voluntarily provided them with a raw file with the included metadata to prove the camera was working just fine just prior to me shipping it in. More than a month has gone by and my case is still not resolved. The level of harassment and hassles that I have had to deal with is incredible.
I do believe this is a scam operation in which later they want you to provide them with a photo DL to supposedly conduct an investigation. Now how would anyone in the right mind provide it, if they cant even keep track of the inventory they receive.
I have been extremely understanding, courteous, calm and patient with them to no avail. I did not want to publicly air my grievances. I only feel the need to warn people to stay as far away as possible from these con artist.
I do hope that if anyone reads this it will help them avoid what could be a horrific experience and loss of your gear.
As a professional in business for many years I have NEVER dealt with anything like this in my entire career.”
“Used to find this a reliable and useful service however have been astounded by latest experience. My Canon lens which was £1250 was thrown over a wall by the delivery driver and their returns policy meant I had to wait a week for a day I was working from home to send the lens back before I could have a replacement sent. This time the delivery driver didn't even show up. Three weeks after paying for next delivery I am still stuck with a lens that has been launched over a 7 foot wall and senior management at the company clearly do not care. They will not be getting my custom again.”
“Battery was unusable causes error light to flash on charger .. corroded ring with blue gunk on it. Sensor was filthy and took 6 swabs to get usable. Couldn’t get a hold of support through the chat as it’s the only option. This is in the US I’ve heard it’s a good company outside US but unfortunately they can’t be trusted here.”
“Total scam. I had read previous reviews so I took what I was selling to a local shop expert who said everything was in excellent condition. Took pictures of gear prior to sending (packed in secure road case). Gear had been used on maybe 3 shoots as indoor b-roll and one lens had never left the case but was considered degraded by them. When I brought it up they said they fix them to sell as excellent which is convenient when you never have to prove you did anything to gear that was actually already in great shape. Don’t trust these guys, same thing happened to my wife and she didn’t want to deal with it so sold to them only to see her now good condition gear being sold as pristine.”
“This is definitely my last time using MPB. I never had any issues before. I received a camera body listed as "Excellent", however the condition was far from it. The camera body clearly has been dropped. The item was probably a grade or two above "bargain" at most.
Granted the camera did "function", but it was not cosmetically "Excellent". Actually the USB port was a little bent, so it wasn't fully 100% functional.
Meanwhile, the camera that I exchanged it for looked brand new, yet the quote was listed as "Excellent". I don't get how both were graded the same.
I then returned the camera body to exchange for a "Like new" graded condition camera body instead, and now it's been crickets for about a week. Definitely over their "2-3" day policy. After 3 days of silence I followed up with customer service.
I then received an email stating that my item has been shipped out on June 30th and that I'll receive the camera by July 3rd at the end of the day. Then July 3rd came around and nothing.
The tracking status changed from "delivery by the end of day" to "Label Created". Why BS? I don't even care if the shipping was delayed, but come on. The main probably with MPB is the transparency. There's almost none. Most companies provide status details of your order, while MPB keeps you in the dark with assumptions.
Whenever I do receive the camera, I'm hoping that the replacement/exchange meets their quality grade. I'm not entirely optimistic, but I'll definitely be shopping at more reputable photography stores from now on.”
“Dishonest, incompetent, rude.
I requested a quote on a Sony HXR-NX70U video camera. Their web site provided a quote but for a HXR-NX80. I did not notice their mistake and sent in my equipment. Once they realized their mistake, they reneged on the deal and sent the equipment back. However, they did not return the user manual, quick start guide and one of two microphones. When I contacted them, they lied, and said the equipment was not in the box they received. I believe they failed to take everything out of the box. They shipped the camera back in different packaging, yet another mistake.
It is going to be a lot harder for me to sell the equipment without the instruction manuals. When I asked them to compensate me, they demanded a copy of my driver's license and a copy of the top part of a bank statement - with the account numbers and current balance, of course. Why would they need these? Other than to drain my bank account? When I refused, they said they were "denying my claim" because I refused to provide this personal confidential information. They stole my equipment, or at least lost it, will not accept responsibility, and they lie to me then accuse me of lying. Do not do business with them, they cannot be trusted.”
“They have no purchase protection. My package stolen because fedex decided to leave the package outside my apartment door without ringing my bell. I am not maybe even fedex staff stole it. They don’t require signature under 500 dollars so they can safe 2 dollars. I would be happy to pay that if I would have any option on website. Anyways after police reports etc they did not honored my purchase. 350!dollars lens just gone like that. They are shady business. I wasted whole week to figure out how to recover my loss. Never again.”
“This is the most screwed up company that I have ever dealt with, never again. They would not accept my visa credit card for the lens I was buying through a trade for my lens. I owed $74 for the lens I was buying. After two days of no answers of what was wrong, I told them just to send my lenses back. A label was made on 5/26, today is 5/21 at 8:00 pm NY time and Fedex has not received the lens. I checked my transaction on their website and it said I was paid (impossible since I have not set them my account). Their help mode on the website is worthless when something goes wrong, and they hide their phone number. I did finally found their phone number by goggling the internet. I called them only to be told they would call me back when the visa thing was corrected, no call back.”
“Pentax K-3 II body+Pentax battery+charger+original box, shutter count 3900, 6 mnd garantie, staat excellent, betaald € 490,- incl. verzending UK-NL. Wordt weinig 2e hands aangeboden, overwegend particulier Japan en VS. Onwijs goede camera. Vrijdag besteld, dinsdag bezorgd door DHL, goed verpakt. Bij aankomst toch wel enige forse gebruikssporen als vage leesbaarheid Menu + Info toetsen, paar krassen op hoekpunten. Schoongemaakt, met stift oppervlakte beschadigingen acceptabel weg gewerkt. Voor de rest, helemaal top!”
“Great speed and convenience. Free collection of camera gear for sale. Good offers for gear. You can tell the customer service staff are very well trained. Website is very flashy but easy to use too.”
“Sold me a lens , I didn’t use it so sold it back to them one and a half months later, they had it for 2 weeks and now say they can’t buy it as it has fungus in the lens. I have just spent £1100 with them and was going to return all the gear and go elsewhere, only to be informed I missed the 14 days return by one day. Total waste of time and money never again.”
“alright till an issue comes up and then you realise how poor their customer service is. Spent 1000s with MPB issue arose and was like pulling teeth dealing with the customer service agent.”
“Don't bother trying to sell equipment to them, they will not answer the phone to help you through it. Instead they will send you an email with crappy instructions. You will waste several weeks trying to get your equipment to them just for them to low ball you. The return process is just as bad as trying to sell to this "company." They will send you crappy instructions and you have to go through a painful process to just return equipment. You will have to call to send them the tracking number and they do not like to answer or get back to you over the phone. Take your business to KEH. A lot friendlier and easier to use.”
“Terrible service when you want to sell stuff to them, waited several weeks after they had my kit, almost impossible to get hold of them! I hear they used to be good, but have got too large and now don't care! Steer clear I say!”
“Can't fault MPB on quality of goods, price and service. The moans I read on here the majority are complaints regarding trades. If you don't like the offer you receive don't sell. It's as simple as that!”
“You see when you get to the "real" reviews not the fake Trustpilot ones you see people don't like being offered peanuts for their used equipment!
I was offered like a £1000 less for my gear in px than another shop would give me!”
“Had an awful experience today with mpb , the customer service is atrocious, just because I have had to return items due to incorrect condition advertised I was subject to abuse today from a representative, I left a review in trustpilot and I was accused of doing that just so I can get money off gear, I was also subject to abuse for having a few personal email addresses !! What on earth has this got to do with them? They have zero people skills and earn a lot of money from trade ins but when it doesn’t go their way eg returns they frown upon you, I tried to complain about the person throwing accusations and abuse my way but nothing was done as they were probably sat next to each other like a couple of cackling witches , I can only say to you all please refrain from using this dreadful malicious company with a bunch of cocky children employees !!”
