“Ordered Olympus EM1 MKll in ‘LN condition’. It came with 1/2” scratch on rear screen and battery door malfunctioning. Mpb will only give partial refund or sililarsimilar body. AVOID AT ALL COSTS.
Total scam.”
“Camera sold as ‘like new’. I came with a 1/2” deep scratch on rear screen. Extremely disappointed in their lack of attention to customer satisfaction.
Avoid at all costs.
I should have stuck with KEH. they were spot on with grading the 40 years I did biz with them.”
“£25 reduction for £6 part WOW talk about robbers
I thought i would give this company a try. I had a camera to trade and because the battery flap was missing they wanted to reduce the price by £25 pounds. On eBay the price for the item was £6 delivered. This was a blatant rip off by MPB. I also waited all day for DPD to collect an item from the 1st sale I had with MPB and they never showed up-did I-get an apology ? from MPB NEVER.They could learn lots from AMAZON when it comes to customer service. Double Check everything when you do business with these folks.”
“Sadly this company has lost its moral compass. Do not expect answers to emails. I have had cameras described as - as new - that were faulty,lenses that can focus ,incomplete goods sent, faulty batteries in the camera and lastly filthy dirt covered goods.
Sadly I have to say buy elsewhere.
Note staff on the phone are always pleasant. Not the company it used to be.”
“Literally one of the worst online shopping experiences I've ever had. Was trading my Tamron F2.8 70-200 lens in for the newest version of the same lens. They sent me the exact model back, who knows, maybe it is my lens.
I had wanted the lens in time to shoot my daughter's college swim team's upcoming swim meet. When I called them, they promised to overnight the correct lens to me.
And that I could send the incorrect one back after I received the new one. The next day, nothing. Next day, nothing. No email notification, nothing. Called them again for the third time this week. Now they're telling me I needed to send the incorrect lens to them before they send me the replacement. They screwed up for a second time. Oh yeah and we are halfway through the meet.
I will never purchase anything from them again.
Would give negative stars if possible”
“Worst Experience Possible
I purchase 2 lenses (Sony 28-70mm and Rokinon 24mm) in November 5th. In the same day I paid the order. Since then, they first told me that the incorrectly listed the Rokinon and didn´t have then in stock. I suggest a Samyang equal. They didn´t respond and the lens was later out of order also. I send five e-mails, with no answer, and then start to call to solve my problem. Last monday I spend one hour on the phone and accept to exchange the wrong lens for a Sony 50mm 1.8 that they had in stock with the promise that they would dispatch the lenses in the same day. Since then I been call everyday and everyday they say that the product will be dispatch but nothing happens. Since the start of this whole saga I send six e-mails and more than twenty calls. I'm now writing this while waiting to talk with a supervisor on the telephone (twenty minutes on hold until now). I just want what I pay for... Hope someone in MPB can end this torture for me.”
“I've bought several times from MPB and had not had any problems. The problems occured when I tried to sell my old camera back to me. The initial quote they gave me was completely different from the final quote after "inspection". They deliberately low-ball you - making flimsy excuses - to get the cheapest price.
I would recommend Facebook or similar to sell you old equipment.”
“Sent my lens and camera to them. Phoned three days later and they said DPD had a problem with tracking and they can' find my equipment in the warehouse. Phoned after another two days and always we are currently busy and so left my details and contact number as instructed. No surprise! did not contact me and even emailed with no response. If you don't want the worry if your equipment has been received safely then please avoid this company. A few years ago they were a decent company but can only think they have new investors.”
“This was my first time selling to MPB. I sold 8 separate items and was very happy with their initial quote.
They arranged collection via courier. Tracking so you knew when the parcel had arrived with them. A confirmation email plus a further email after examining the goods.
A detailed listing of an adjusted valuation as they felt 2 items were not as highly rated as I had described.
However there were other items they upgraded as they felt they were of higher value than I had estimated. All in all I found it to be an extremely positive an would have no problems using them again.
Finally should you be unhappy with the final valuation they will return your goods via courier and at their expense.
John.”
“The first lens i received was faulty and the replacement even worse! There seems to be no quality control and they are quite happy to ship out faulty equipment. DO NOT BUY FROM HERE!!!”
“My experience with MPB could not be described as anything else as a slow disaster. My original order got delayed in shipment for 3 days simply because they did not bother to read the correspondence in full -I asked to remove an item, but l confirmed within 2 hours that it was all ok-.
After that initial start the courier did not attempt delivery until a day later -despite saying it had-, and then I discovered that out of the two items I had bought one had issues: the camera I had bought.
The first issue was that the camera was supposed to have come with a charger -that was missing-, the second was that the battery door was also missing -which should have been a red flag at this point- and the last one and more important.... the camera did not power up! I actually tried with 6 different batteries loaded, and even bought a battery grip to check if that fixed the issue... didn't.
Again, took days to get any traction from them, 4 days to be precise and that is unacceptable, they were not going to send a replacement in advance, or while the camera was in transit. After this, they have come back to be non-responsive...
They might have good prices, but in the event of an issue, they're a nightmare to deal with.”
“I bought a used Sigma 70-200mm for my Nikon, used and fully functional (or so I thaught). Once I received the lens, the first problem came up - AF wasn't working. After some research I found that the firmware had to be updated because the model was older. Ok, I sent the lwns to Sigma to update it for free. They informed me that the OS was loose inside the camera and to fix that would cost me 200€ more. How can you say that the lens is fully functional when the os is loose? I'm really disapppinted in mpb.”
“MPB.com is incredible! I highly recommend them to anyone looking to purchase good used camera equipment. Their prices are extremely reasonable and the listings are very clear about the condition of the equipment. I never have any worries when I buy from them - I always get exactly what I expect. I've bought both lenses and camera bodies, at a fraction of the price I could find elsewhere, without any of the fears that I'll be getting a lemon. Plus, with my most recent purchase, they went out of their way to make sure my package would arrive on time. Thank you! :) (As a side note, I am completely surprised by all the negative reviews here. I have had nothing but great experiences with these guys and have become a solid MPB.com fan.)”
“Shambles of a company, don't use them!
They reviewed my kit and they reset all my settings, gave me a ridiculous quote and then didn't put my lens back together properly when returning it. Now i cannot use my lens and they wont take responsibility and fix it.”
“Scratched lens that they refuse to take back. Lens was labeled as like new, fraudulent marketing and horrible customer service. USE ANOTHER COMPANY!!”
“Shambolic service. The customer service team suggest they don't take calls yet they have contact numbers. On reviewing my camera kit they sent back an expensive lens broken and reset all my camera settings without any permission or suggestion I would sell them my kit. They will also undercut any initial quote they send you. Do not use this company”
“I purchased a Nikon D3x back in early 2021. I paid extra due to their claim it had low shutter count. I was getting an err code from the beginning and after research I was convinced it was camera/lens electrical contacts. I recently took the camera in for a check and a cleaning at Mikes Camera in Boulder, CO. I was informed that the camera was not repairable due to faulty a mirror. I had only taken, approx 250 exposures on the camera. I did not cause this problem I was sold a broken camera from Mpb.
I contacted them and have not received any reply.”
“Just awful customer service. You'd think a company that deals with your expensive equipment would have better customer service. I would NOT recommend them.”
“If I could leave negative stars, I would. Previously, this company was very good and deserved a good reputation. My most recent experience with them has been a nightmare, to say the least. Absolutely horrible communication. Extremely slow processing time well beyond their stated timeframe.
Customer service is essentially non-existent now. You can't get a person on the phone, the "we'll respond ASAP" or "within one business day" was a joke. I have tried every day to get someone to contact me to no avail and yet my gear is still sitting in their store somewhere. I fear that it's either damaged, lost, or something else.
I would not in good conscience be able to ever refer a person to MPB.com due to their collapse in overall customer service. I fear that this review may just add to an already bad situation.
If you want to trade or sell your gear in a reasonable amount of time, go somewhere else. MPB is not what it used to be.”
