“I am from South Africa and wanted to shop online for my grandkids pike l do with other online South African shops. I went to their website and bagged clothes for R150. I then went to check out and it had emptied my bag and a message popped up to say happy shopping. To say l was disappointed is an understatement. I had taken my time browsing and then they pull that trick on me. My grandkids love Mr Price and was going to surprise them with a special delivery. Please review your set up The world has become one large family through technology don’t be left behind”
“I had ordered from the online services, Made my first return at the store(Gateway), there were 4 items under that order, So I returned 2 out of 4 due to sizing issues. Then out of the 2 items I had kept I decided to make a return of the t-shirt cause it did not fit right. Again I made my way to the store to make a return, First person was not able to assist me since they could not find my online slip that they have kept(don't know for what reason), Was told to wait while someone else had to go look for it in some storage room. I could not wait any longer cause I was rushing for work. Went back the second time and there was an issue because I did not have my bank card. Went back for the 3rd time and still there was an issue, was told that the supervisor who was helping me the previous day was off and they could not reach out to her. Finally got my money back though. The service was horrible though, Had to wait for more than 30 minutes just to receive my credit back for a return.”
“I was at Mr Price Tygervalley yesterday. We waited in the queue for almost ten minutes. Behind us were a
twelve people. Only one person was working at the cash register, but there were no less than seven employees standing behind the counter. When I asked the manager (I believe his name is Derrick) what was going on he very rudely starting talking at me making nonsense excuses. This is the second time this has happened at the same branch. I am highly disappointed, as I am a big supporter of Mr Price. The behavior of the manager was highly unprofessional and extremely rude. There were people behind us who actually put down the clothes they wanted to purchase and left. I can't even give a one star rating. Zero stars. Mr Price Tygervalley gets zero stars. Customer service is everything. I am posting this review on as many platforms as I can.”
“Mr Price Mountain Mill Worcester staff does not have etiquette,, the way they treat and speak to their customers is shocking, especially the one staff members her name is Portia,, she should really know how to speak to a customers when there are others in store,,, customers should be treated with the outhouse respect as the pay their salary”
“Placed an order almost 10 days ago! Have not received my order! Keep on following up however no one seems to be able to assist me. Waste of time calling because these darn consultants place you on hold for 15 minutes!! This service is so pathetic!”
“This store is a scam ! Placed an order , deducted money from my account but says pending review . I have not received my items 4 months now . Tried calling them they kept on hold for hours”
“I ordered online and when I went to fetch my order they couldn't find it. I went home then called for a refund till this day. Mind you I ordered in October.”
“My order: 107130166212 arrived for in store delivery. I collected it and have just opened the box to find I have 2 RIGHT shoes. One is a size 5, the other is a size 4.
I have received exactly zero customer service! Shameful and downright unacceptable.”
“In the time of covid my businesses were closed and I had a hard time paying my full accounts but still I tried and kept to the arrangements that I phoned and made with Mr Price account dept. When my businesses opened again I paid off my full account by their request and was told once this was done I could use my facility again. I paid it off and phoned them. I was told I could now use my card again. Last weekend I went to a store to buy a few items only to be told that my account had no available credit and my account could no longer be used. In other words I was conned into paying off my account to the tune of 5720 rand. I think your accounts department are a joke and will say anything just to get money out your loyal customers even in this difficult time”
“I was really starting to enjoy my time with Mr Price despite headoffice making life as difficult as pssible for me. But then I was struck down with Covid19. 2 weeks later I received an email saying my employment had been terminated, even though I had presented medical certs. Dont be decieved in the interview, its a horrible company to work for.”
“My first order arrived even before the expected time. For that 3 days later i made the 2nd order and it was suppose to arrive on Tues (08/2012) but it was on that day that they sent an email that it has been shipped. It's Friday today and nothing, I spoke to a consultant and she was very friendly and told me that I should expect it on Wedns latest as the are delays around this time. Sad bcoz I'm leaving tomorrow nd will have to get my order next year”
“If you want to get scammed then this is the store for you.
Haven't received my online order and their consultants have been unable to assist me in getting my order or my refund.”
“My email was used for a fake account - asked to cancel account, never heard from customer service. Hadn't heard of the company before this but will definitely never use them now.”
“Mr Price Online Payment is Pathetic. i Paid My account online two weeks later and i get told my account is in ARREARS! yet the money was debited from my account....”
“I'm using the app for some time now and it never gives issues. On my latest order however the sandal I ordered looks differently shaped infront to what it does in the picture because I screenshot the order I had initially placed. Makes me feel like it's abit deceptive!”
“Second time its happened to me. Maybe one day Mr Price will make up their minds concerned the prices on their shoes and clothing because this is unacceptable.”
