Multiyork Furniture Reviews

Name: Multiyork Furniture
Address: Stephenson House 10 Stephenson Way Thetford, Norfolk
Rating: 3.47

3.5 Rating 167 Reviews

60 %

of reviewers recommend Multiyork Furniture

3.5

Based on 167 reviews

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About Multiyork Furniture:

Multiyork design, build and sell quality sofas, armchairs, dining and occasional furniture, all available to buy online or in one of our 58 stores nationwide. Our Winter Sale is now on every sofa, sofa bed, dining set and cabinet. All of our sofas and armchairs are handmade in Thetford, Norfolk and come with a 15-year guarantee, replaceable covers and choice of fabrics.

Phone:

0845 303 7134

Location:

Stephenson House 10 Stephenson Way Thetford
Norfolk
IP24 3RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several frustrating delays in delivery. Many many weeks after original promised dlivery date although we are well pleased with the product now it has finally arrived”

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Posted 8 years ago

“High quality finish. Beautiful fabric/ upholstery.”

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Posted 8 years ago

“Good range of furniture and great fabrics. Attractive showroom, helpful and knowledgeable staff.”

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Posted 8 years ago

“Good quality, good price”

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Posted 8 years ago

“I feel that it well produced and a huge choice of fabrics to choose. The staff in the Peterborough are fantastic and so helpful.”

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Posted 8 years ago

“Patient and helpful service in St Albans. Accurate prediction of manufacturing time. Polite delivery team who arrived within their time slot. Comfy Hilton sofa and lovely Ellesmere dining set. All pieces arrived together and nothing was damaged. The delivery men attached all the legs and took away all the packaging. Very happy.”

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Posted 8 years ago

“Good quality and comfort.”

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Posted 8 years ago

“It's comfortable and it swivels!”

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Posted 8 years ago

“Excellent design and fabric collection. The majority of furniture and furnishings in our home are from Multiyork.”

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Posted 8 years ago

“High quality finish. Beautiful fabric/ upholstery.”

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Posted 8 years ago

“We were allowed plenty of time to look round, and were given good service once we decided what we wanted.”

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Posted 8 years ago

“Put the item on hold for a few hours, which meant my husband could view the item after work, really nice friendly staff”

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Posted 8 years ago

“Fantastic service from the Cambridge store, very professional attitude, and non pushy sales.”

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Posted 8 years ago

“We purchased five Santiago Dining Chairs from Multiyork Guildford store, just after the guarantee period ran out (2 years) the lacquer started coming off the cane backs, shortly after this, the cane itself started to crack and break . We reported this to the store and they told us to contact Customer Care, which we did. they said they could not help us as the chairs were out of guarantee. The chairs now have become unusable due to the cane backs breaking . We have again e.mailed multiyork customer services, asking them to reconsider, as we feel the materials used were not suitable .They have e.mailed back once again to say they cannot help. We have bought from multiyork in the past, and have always been pleased, but their Customer care at the moment is absolutely atrocious and we will know have to purchase a new set of chairs from another company, as we will not use Multiyork again, BEWARE”

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Posted 8 years ago

“Just fitted new covers on our third Multiyork sofa. Excellent quality and service as usual. Wouldn't shop anywhere else.”

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Posted 8 years ago

“We have just taken delivery of our Multiyork sofa and have to say it looks great. The option to choose your own fabric and comfort was a real deciding factor for us, and something we could not find anywhere else. The great service we received in your Wilmslow store was just what we needed to reassure us we had made the right choices. Great quality and service, thank you.”

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Posted 8 years ago

“We purchased two Tate sofas and chose a high end fabric. After less than 12 months the back cushions were caving in and the seat covers were pooling. We complained and a Homeserve rep came and viewed them we then got a a email saying our claim was invalid. Do not use this company they are charging a lot of money for inferior goods”

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Posted 8 years ago

“Buyer beware. We bought a large sofa from Multiyork at the beginning if the year. We bought a set of covers to match the new sofa. Complete disaster. Customer service was SHOCKING with everyone passing the buck from the directors to store staff. Inefficient throughout. New covers unfit for purpose slipping and sliding all over the place. Their 'Independent' 'upholstery expert' visited and said the covers needed redressing daily - are you having a laugh! He took them completely off and then spent 30 mins putting them back on again. I'm sorry, my life is too short to do this everyday ...... And where does it say this in your advertising blurb? And by the way, the 'expert' worked for Homeserve. And who uses Homeserve as a contractor? You've guessed it - Multiyork!! Whole thing stinks. I would never recommend them. Any business that thinks it can survive by not listening to their customers with draconian customer service won't last much longer.”

Helpful Report

Posted 8 years ago

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Posted 8 years ago

“I wish I had read these reviews before buying an armchair from Multiyork, instead we believed their own advertising! After less than two years the tops of both arms on the chair started to collapse inwards, after I complained Multiyork sent a repair man to look at the problem and repair it. When he took the arms apart I saw that there was an approximately 10cm gap between the wooden rails on the top of the arms covered only by thick cardboard!! The cardboard had collapsed causing the problem. How any 'Master Furniture Maker' could consider this setup to be suitable or long lasting escapes me. The repair guy added two extra rails on the top of both arms, then covered them with new cardboard! The chair is still not completely right but Multiyork will not do anything more. Do not buy any upholstery from this company thinking you will get a quality item!”

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Posted 8 years ago

Multiyork Furniture is rated 3.5 based on 167 reviews