My-Picture.co.uk Reviews

Name: My-Picture.co.uk
Rating: 4.60

4.6 Rating 4,490 Reviews

90 %

of reviewers recommend My-Picture.co.uk

Company Reviews

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Metrics

4.6

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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My-Picture.co.uk 1 star review on 23rd October 2024

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wondered if a smallish photo could be turned into a large canvas without compromising clarity. It far exceed expectations and everyone who has seen it thinks it is beautiful.”

Helpful Report

Posted 4 years ago

“Very pleased with quality of the canvases and the service very good. Excellent communication updating me on different stages of process. All in all delighted 😀”

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Posted 4 years ago

“Very good quality pictures! Happy with the canvas pictures!”

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Posted 4 years ago

“I ordered my picture at the start of June and it came within 2 weeks of ordering. I am very happy with the quality of my picture especially for the price I paid. Would definitely recommend”

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Posted 4 years ago

“DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews On other review sites, it seems there is something afoot with this company and I find it hard to believe that any of the positive reviews are actually from real people.”

Helpful Report

Posted 4 years ago

“DO NOT GO NEAR THIS COMPANY!!!! My original order of a framed family photo was placed at the end of May and I was debited £44.90 on 1st June 2020. The Hermes tracking page (when I managed to decipher it, as it was in German) stated that the item had supposedly been delivered to me on 4th June....OH NO IT HADN’T! Despite several attempts to resolve the issue, both by phone and email, I have been fobbed off and am still waiting! Having read the recent reviews on other review sites, it seems there is something afoot with this company and I find it hard to believe that any of the positive reviews are actually from real people.”

Helpful Report

Posted 4 years ago

“For quality I gave it 5 stars, however, I ordered a photo cushion on the 14th June which arrived on the 29th June even though it states average delivery time within 5 days. I love the cushion, the photo in sharp and the cover is very soft. I hope my sister likes it as it's for her Birthday on Friday.”

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Posted 4 years ago

“Excellent service, picture came out brilliantly, will definitely use again”

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Posted 4 years ago

“Excellent service,my picture came out brilliantly,can not fault them, will definitely use them again”

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Posted 4 years ago

“I placed an order for a custom pillow 2 weeks ago. I was told production was complete and will be notified when its scanned by the courier. Still no news of my package. Ive tried using the customer service chat which just takes you to a bot each time and cant get through to an agent. Ive emailed and still no response and also I've sat on multiple phone calls awaiting an agent to pick up.... but yet again still no response. This was a present too. Im obviously one of few who've had a bad experience judging the reviews but Im appalled by the customer service. WOULDN'T USE AGAIN!”

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Posted 4 years ago

“Stunning products - terrific service!”

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Posted 4 years ago

“Great quality”

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Posted 4 years ago

“Ordered my cushion in good time for Father’s Day ... I’ve received an email to say its out for delivery on 15th June ... still not received it So far I wouldn’t recommend this company”

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Posted 4 years ago

“Quick and easy service and good quality product. Very happy with the result.”

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Posted 4 years ago

“Very pleased with my canvases beautifully done prompt service Thank you I would definitely recommend you”

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Posted 4 years ago

“These guys are amazing they are professional and offered to rectify an issue which turned out to be my own fault! I will definitely use this company again and would highly recommend them.”

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Posted 4 years ago

“Have still not received my order...!!!???”

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Posted 4 years ago

“Great quality...lovely picture... Very happy....”

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Posted 4 years ago

“Brilliant pictures”

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Posted 4 years ago

“Thrilled with my picture and the excellent quality. It was packaged extremely well too”

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Posted 4 years ago

My-Picture.co.uk is rated 4.6 based on 4,490 reviews