Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes is great until the inevitable happens and something goes wrong and then you get stuck in an automated attempt to not resolve your issue. We have sent quite a few items with Hermes and until something goes wrong they have been excellent but if you want to resolve an issue they caused , they will do everything they can to stop you contacting someone who can help, their automated system just sends you around and around until you tire of their attempts to stop you putting in a claim. We actually managed to use Google to find a Customer Service email address and we were actually told by the company to put in a claim with the person sending it , which is strange considering we are the person sending it and this is just kicking the problem onto the customer who has had the bad service. Truly the worst carrier experience we have ever had and we used to send things by Parcelforce so the bar was already as low as it could go ( apparently Hermes felt it wasn't low enough). Luckily the customer was really understanding and we sent a replacement after two weeks of it not turning up ( it still hasn't turned up yet after a month. It isn't the fact that something went wrong , it happens but the ability to correct this is a huge reason we have stopped using Hermes and will never use them again. I gave them 2 because until there is an issue they are ok ( a few turn up late but they do usually get there) but it's hard to excuse how bad the customer experience is and their barrier approach to solving issues they cause. Really don't use them stick with one of the better companies, which are everyone else but Hermes”

Helpful Report

Posted 4 years ago

“Ver bad not sticking to the regulation no pick up for a week the automated service does not recognise numbers absolutely disgusting I have contacted through phone 📞 email and live chat all robot system Been a week now and yet to get an answer”

Helpful Report

Posted 4 years ago

“They left my parcel on my doorstep as I was out, our street is used as a shortcut by many people so could have been taken by anyone. Luckily didn’t happen but driver should have taken parcel back and left a card saying we had missed a delivery attempt. Absolutely rubbish standard of service and no common sense or care for people’s property/ purchases. This is not the first time it’s happened.”

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Posted 4 years ago

“Appalling service. Allegedly 3 attempted deliveries. All absolute lies. Shocking service. Avoid this company at all costs.”

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Posted 4 years ago

“Shocking, truly shocking. How do they get away with it. My parcel has just disappeared, as has Hermes customer service.”

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Posted 4 years ago

“Delivery between 19:00-21:00, courier didn’t show up..... very very bad service!!!!!!!”

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Posted 4 years ago

“WILL NEVER SHOP WITH ANYONE WHO ISES HERMES, I'VE LITERALLY NEVER RECEIVED A PACKAGE ON TIME, IT'S THE WORST DELIVERY SERVICE EVER, I AM ABSOLUTELY BEYOND ANGRY I HAVE ORDERED 9 THINGS UP TO NOW THAT I PAYED NEXT DAY SHIPPING FOR, EVERY SINGLE ONE WAS DAYS LATE BECAUSE OF HERMES, SO NOT USE THIS SERVICE!!”

Helpful Report

Posted 4 years ago

“I'd give them 0 stars if I could. 4th issue with them in under 2 months. Getting to the point where I'm tempted to check the courier before I purchase and not get anything delivered if its Hermes. Theyve now delivered my parcel to a different address. Useless!”

Helpful Report

Posted 4 years ago

“I have had two emails telling me that Hermes attempted to deliver but I wasn’t in. I have a small house and a loud doorbell. I haven’t even been out to the back garden. No calling card was left because no delivery was attempted. I think they are waiting for more parcels to be delivered in my area before they come with mine. It’s totally unacceptable, lying to cover themselves. Note: delivery attempts made at midnight?”

Myhermes 1 star review on 27th September 2020

Helpful Report

Posted 4 years ago

“I had booked Hermes to collect 2 parcels. The day of collection, I received an email saying the courier had come but was unable to collect my parcels as I was not in. I had waited in all day and they had not attempted to come at all. I have a video door bell which shows they did not come to my property. The following day I received the same email stating they had tried again. Again, I had been in all day and the video doorbell shows no courier coming to my door. Very unprofessional and very frustrating to have to go through this rigamarole.”

Helpful Report

Posted 4 years ago

“You said you would deliver today,you're tracking hasn't updated,where is my parcel,your digital assistant is as much use as a chocolate fireguard!!!”

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Posted 4 years ago

“Parcel arrived from hermes,wet and all items broken even though well packed with bubble wrap.Emailed hermes who said there just the couriers and to contact the seller.Why on earth is it covered if they want nothing to do with it!”

Helpful Report

Posted 4 years ago

“Absolutely dreadful. I’ve yet to have a parcel delivered on time and frequently they lie and say you weren’t in. I’ve never seen a company get consistent 1 star reviews. They should be allowed to trade at all.”

Helpful Report

Posted 4 years ago

“Terrible service, do not use. They did not leave my parcel yesterday. They sent a message today to say would be delivered between 3 and 5pm. I was in all day and got an email whilst I was at home saying they tried to deliver at 1.45pm!! Still do not have my parcel and the web site only has a robot to talk to who is USELESS.”

Helpful Report

Posted 4 years ago

“parcel currently four days late. Each day they say, ``Your parcel is at our local depot and on its way to you.'' with random times like 5.32. But it never comes.”

Helpful Report

Posted 4 years ago

“Terrible system and no way to talk to anyone to get it resolved They sent an text advising my package will be delivered between 4-6pm. No problem there, I will get my shopping done before the delivery then.... So I decided to pop out to the shop to grab some food etc. On my arrival home, I have missed passage note, so I went onto the website and is advised I missed this at 13:12. This annoyed me, as without the text, I would have been home. When I looked on the missed parcel note, the website and google. There is no way to talk to anyone or email a customer service team. They only have an AI they will tell me I missed my package.... I KNOW! I wanted to talk about that. Then they advise to contact the supplier for any other issue. I will be advising the supplier to no longer use this service. This is not the only time they have caused issues for deliveries.”

Helpful Report

Posted 4 years ago

“Parcel stuck in tracking for 3 weeks. Can’t speak to anyone. Haven’t yet managed to claim. Worst courier. Lousy non existent support. Shouldn’t be allowed to take money from customers when they don’t provide adequate service.”

Helpful Report

Posted 4 years ago

“Parcel not delivered and hwrmes send email saying that they attempted and that hlthere was no safe place recorded. 1 I was in waiting and second a safe place was recorded and I have the email to prove that. Hermes is a bunch of lying people with a buch of theeves for drivers.”

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Posted 4 years ago

“Waited in for 4.5 hours then never came , but lied about trying to deliver, always the same , will not purchase again from retailers using them”

Helpful Report

Posted 4 years ago

“You lied yesterday saying I was not in when I was watching front door entire expected time. Delivery also failed today despite similar watching all evening. Having to wait now until at least next working day - Monday? Birthday present plans ruined. Wriggle should stop using.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews