Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service bunch of cowboys running this company, they say they have delivered a parcel knowing full well they haven't, why ever next plc use this company is beyond me they are the worst ever don't trust them one bit this is the second time they have said I have had a parcel delivered and its not arrived why why why is my question???? and you can never speak to a human its all email enquiries I wonder why customer service at its worst”

Helpful Report

Posted 4 years ago

“Paid £12.00 to get parcel uplifted 4 days later than they said they would come they have not turned up and not replied to any correspondence. They are the worst Carrier out and would never go with them again.”

Helpful Report

Posted 4 years ago

“Hermes are amazingly bad, its almost worth using them just to watch and admire how badly they perform I really have a deep affection for them all down there at hermes”

Helpful Report

Posted 4 years ago

“Absolutely appalling company! Say they have tried to deliver when this is categorically untrue. No card to prove they had been at door - I wonder why?! Almost worse, they have contrived to make it nigh impossible to speak to anyone. The automated system just repeats the email lie that they have tried to deliver. Avoid this bunch of cowboys at all costs!”

Helpful Report

Posted 4 years ago

“9 out of 10 times get the email saying delivery will be attempted between these times and when the time passes get another email saying they had to reschedule the delivery next day this company is a joke”

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Posted 4 years ago

“My delivery man from Hermes is fabulous ,always reliable ,friendly and courteous,One happy customer”

Helpful Report

Posted 4 years ago

“Avoid at all costs sent parcel on the 12th containing jewellery, it stayed on tracking at the same local depot for days I sent an email because no humans work for them only auto messages,so parcel has apparently now moved back to national depot why I don't know ,cant get any money back as no one knows where it is they also emailed me to say they ASSUME its lost ,appalling customer service last time I checked tracking it was back at national hub to be processed so no idea where its been for 10 days and no idea if it will ever get to the buyer thanks Hermes rubbish service no customer care at all never,never use if you want your parcel delivered it probably won't get there .....”

Helpful Report

Posted 4 years ago

“Absolute joke of a company. ordered three items of Ebay on three separate occasions and every time they say the driver attempted delivery when he didn't.”

Helpful Report

Posted 4 years ago

“I dont understand how this company continues with there service, absolutely disgusting the way they treat customers and peoples items. Should be ashamed of yourself, no contact number to track a person evan though I've missed giving my nephew his birthday present and the item has been at the depo for 4 days. What an absolute disgrace, no wonder you cant contact them directly because there thief's and they cant deal with direct confrontation”

Helpful Report

Posted 4 years ago

“Horrendous company no humans to speak to ,parcel was sent on 12th Nov still not arrived with buyer it has been at local depot for days then back to the sorting and who knows where it's still not been delivered they emailed me to say they assume its lost but still showing on tracking as it is not back at national sorting hub ,still don't know if its lost or not according to tracking its being processed they don't care if you have a choice do not use Hermes nightmare”

Helpful Report

Posted 4 years ago

“RUBBISH how are the delivery drivers so incompetent at delivering to the right address??? it’s not hard to look at the door number and establish whether it’s correct or not omg”

Helpful Report

Posted 4 years ago

“If you dont mind your item getting broken then you'll be very happy with Hermes. Don't forget to pay the extra insurance cover as it's a little scam they have going, if you do make a claim you won't receive any compensation.”

Helpful Report

Posted 4 years ago

“In my experience Hermes drivers frequently say they have attempted to deliver when they haven't. Why any company still use them is beyond me. Useless and unreiable.”

Helpful Report

Posted 4 years ago

“And the missing parcel is now for sale on ebay! Theives. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I cant understand how this company is still in business . Three times it gave me a time when it was going to deliver my parcel and never did then I got a email to say it was out for delivery it never arrived I found out later they had delivered to the wrong address”

Helpful Report

Posted 4 years ago

“Quite simply Hermes just have not got a clue. The sooner they understand what customer service is the better. eBay need to take them to task as their reputation is being dragged down the toilet with Hermes. Two parcels both claim to be delivered to my shop business premises and both times they say nobody available or a safe place to leave it. Hermes are a total joke really. Lost for words.”

Helpful Report

Posted 4 years ago

“Hermes never deliver, it’s like they as you could say, ‘don’t give a damn.’”

Helpful Report

Posted 4 years ago

“Appalling customer service, sent a parcel 12 days ago it has not arrived with the buyer ,so contacted Hermes by the way they have no humans to speak to so don't bother asking ,the parcel was showing at customers local depot and it just stayed there contacted Hermes who got back to me eventually to say parcel was missing but as if by magic the tracking updated and now shows parcel sitting at exactly the same depot and still not moving but the date has been changed ,so not sure if its lost ,missing or what as Hermes now say its waiting to be delivered this company do not care I can't get a refund till they decide if its lost or not thanks Hermes”

Helpful Report

Posted 4 years ago

“Appalling service, two items - one arrived two weeks late and the other from John Lewis never arrived.”

Helpful Report

Posted 4 years ago

“Photo proof of delivery IS NOT ME NOT MY WIFE AND NOT MY HOUSE, lazy drivers who don't care a monkey's who will then moan when they don't have a job due to their own laziness, we were in at time of delivery but super delivery person went to the WRONG HOUSE, do not use Hermes they don't care I WILL NEVER USE Hermes”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews